Libra
Great
DONT RECOMMEND
I paid about $20 for the Plus plan, which included 75 credits, because I wanted to create videos for a new YouTube channel. I attempted to generate one video, but the entire credit allowance was consumed before I received a completed, usable result. When I contacted support, they refused to issue a refund and only offered another 75 credits, even though the first 75 did not produce what I paid for. Their explanation was that the Plus plan is only “for exploring,” which was not clear to me before purchasing. The credit system is extremely expensive, confusing, and not practical for anyone expecting to create regular videos. I would not recommend paying for this app unless you fully understand how quickly the credits can disappear.
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Future
Awesome platform
Rating: 1/5 would give 0 - avoid
I wanted this tool to work, but it is mis‑sold and the service is completely unacceptable. InVideo is operated by Whitesheep Technology Private Limited, based in Mumbai, India – yet it actively markets and sells services directly to UK customers, so it must comply fully with UK consumer law.
I paid for a subscription and extra credits to create professional AI‑animated videos – instead I got static slides with basic zoom/pan effects that even a 16‑year‑old could make using free tools like ChatGPT, Dola, or standard PowerPoint transitions. Their own AI explicitly stated: “You asked for motion graphics and corporate animation – what we have is a slideshow, not animation.” This is not an AI video tool – it delivers nothing you cannot easily do yourself.
The way they handle agreements and compensation confirms this operates like a scam: On 15 June 2026, their manager Tushar formally and unconditionally offered 100 compensatory credits to resolve their service failure. Weeks later, Senior Team Lead Ish and agents Eva and others refused to honour this unless I paid for another subscription, claiming: “We cannot add credits to an inactive account – you must have an active plan first.” This condition was never mentioned at the time of the offer. I never agreed to pay extra just to receive what was already promised and legally owed.
Their own Terms and Conditions state that commitments made by authorised staff are binding – yet they unilaterally changed the rules after the fact. They publicly claim they do not issue refunds – despite having an official refund request form published on their own website. This is not professional service; it is inconsistent, misleading, and unlawful.
Customer service was a nightmare: I dealt with seven different agents including Tushar, Eva, and Ish – all giving contradictory, template‑style replies that felt like automated bots. Eva claimed repeatedly: “I do not have access to your payment history” – until Ish suddenly confirmed he could see all my transactions and additional top‑ups. They even argue basic slide transitions count as “animation” – showing they either do not understand what video AI is supposed to deliver, or simply do not care.
As someone working in corporate and creative industries across London - I recommend assets creation tools for comms plans, videos and creatives for clients that need to deliver fast for top corporate clients such as Unilever, Burberry and Shell, this level of unreliability and disregard for consumer rights is shocking. Do not download this app – especially if you are in the UK, or work in any industry where clients expect high quality, accountability and reliability.
Check their Trustpilot and Google reviews – dozens of people report identical issues.
You will only waste time, money and professional credibility if you have deadlines and use this app.
I paid for a subscription and extra credits to create professional AI‑animated videos – instead I got static slides with basic zoom/pan effects that even a 16‑year‑old could make using free tools like ChatGPT, Dola, or standard PowerPoint transitions. Their own AI explicitly stated: “You asked for motion graphics and corporate animation – what we have is a slideshow, not animation.” This is not an AI video tool – it delivers nothing you cannot easily do yourself.
The way they handle agreements and compensation confirms this operates like a scam: On 15 June 2026, their manager Tushar formally and unconditionally offered 100 compensatory credits to resolve their service failure. Weeks later, Senior Team Lead Ish and agents Eva and others refused to honour this unless I paid for another subscription, claiming: “We cannot add credits to an inactive account – you must have an active plan first.” This condition was never mentioned at the time of the offer. I never agreed to pay extra just to receive what was already promised and legally owed.
Their own Terms and Conditions state that commitments made by authorised staff are binding – yet they unilaterally changed the rules after the fact. They publicly claim they do not issue refunds – despite having an official refund request form published on their own website. This is not professional service; it is inconsistent, misleading, and unlawful.
Customer service was a nightmare: I dealt with seven different agents including Tushar, Eva, and Ish – all giving contradictory, template‑style replies that felt like automated bots. Eva claimed repeatedly: “I do not have access to your payment history” – until Ish suddenly confirmed he could see all my transactions and additional top‑ups. They even argue basic slide transitions count as “animation” – showing they either do not understand what video AI is supposed to deliver, or simply do not care.
As someone working in corporate and creative industries across London - I recommend assets creation tools for comms plans, videos and creatives for clients that need to deliver fast for top corporate clients such as Unilever, Burberry and Shell, this level of unreliability and disregard for consumer rights is shocking. Do not download this app – especially if you are in the UK, or work in any industry where clients expect high quality, accountability and reliability.
Check their Trustpilot and Google reviews – dozens of people report identical issues.
You will only waste time, money and professional credibility if you have deadlines and use this app.
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Excellent
Superrrr working
