Very glitchy
Been glitching for months - have to put in my pw over and over saying I need to “upgrade” - will be cancelling end of the year as I’ve reached out multiple times to customer service and have never really been helped.
Update: it’s been fixed! Price change, disabled my subscription even though I have 6 months left
Update: I worked with support and they were able to get me account fixed and I can now create invoices again. Thanks to James C. for his support!
I have used the app for years now to basically send 1 invoice a month. Went to use it today and it says I need to pay for a subscription at 11x times my last subscription which STILL has 6 months left on it and the fact that their website says that the current rate of my active subscription is a fixed price and will not change!! Now they are not responding to my emails about this.
I have used the app for years now to basically send 1 invoice a month. Went to use it today and it says I need to pay for a subscription at 11x times my last subscription which STILL has 6 months left on it and the fact that their website says that the current rate of my active subscription is a fixed price and will not change!! Now they are not responding to my emails about this.
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Rip off- used to be great.
I’ve been having subscription problems for weeks- I’m a paid user and have been since 2017. Suddenly, the app is acting like I don’t have a subscription and isn’t letting me send documents. I’ve reached out to the company through every channel they offer, several times, begging for support and I’ve been ignored. Don’t waste your money here if you want an invoice tool that is reliable and offers customer support. I doubt I’ll get a refund for the annual plan I paid for.
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Price change, disabled my subscription even though I have 6 months left
I have used the app for years now to basically send 1 invoice a month. Went to use it today and it says I need to pay for a subscription at 11x times my last subscription which STILL has 6 months left on it and the fact that their website says that the current rate of my active subscription is a fixed price and will not change!!
Now they are not responding to my emails about this.
Now they are not responding to my emails about this.
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Top mit Markel
Ich will die Unit selber beschreiben können “M” Angaben fehlen.
Sonst top
Sonst top
Very good response time.
I’ve used this app for my business now for a number of years. When I developed a problem recently James was quick to respond to help me sort out the problem very quickly. Something that I see as important with companies and apps. Thanks James!
the app is buggy and crashes
When you try to create an import clock into an invoice, the application crashes; it is impossible to delete the first cell when creating an invoice; bugs in the interface when adding time.
Response from developer
On the bottom of settings there is a link. We actually have identified a similar issue and are working on it specifically for our next release.
Terrible Customer Service
I’ve used this service for some years now and the service has gone down hill. I have reached out for support through the app, with no response at times. Reaching out through the website I’m offered excuses and a promise of updates “Next Monday” and “Join our beta” but never a solution to my problems. They have yet to solve the simple issue of creating an invoice and selecting and adding a current business in the list of cataloged businesses, to my invoice. I’m only offered the 5 most recent and using the search function doesn’t work. This is one of the few issues I have yet to get a response beyond “delete and reinstall”, which does nothing. Terrible service.
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Response from developer
We had no contact by you from support. If you don’t reach out via our support link then we can’t help
Love the app and great customer service
I’ve used Alto for my small business for the past couple of years. The app is easy to use, has useful features and the invoices are easily customisable and look professional.
I recently had an minor issue with logging in and James responded to my email almost immediately and had fixed the issue for me within an hour. Highly recommend!
I recently had an minor issue with logging in and James responded to my email almost immediately and had fixed the issue for me within an hour. Highly recommend!
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Great Invoice App
Really helps for mobile work. Love it so far.
Great! Have used for years :)
Such an easy, seamless way to send invoices. Plus, customer service is super helpful & fast.
Response from developer
Thank you Charis W., we are thrilled it is working well for you and we we send our good vibes out to you so that your business continues to grow and prosper.
The app Stop working
After a few years the app stop working, I already email for help, its been 3 weeks unfortunately no one had contacting me.
I would like to hear form Alto people.
Please help me or respond my emails..
Thanks
I would like to hear form Alto people.
Please help me or respond my emails..
Thanks
Response from developer
We have no record of you contacting support. Please go to the bottom of the settings page and contact support. We are here to help.
Doesn’t work
Can’t connect to stripe. Returns you back to Alto website after stripe login connect page.
Waste of time
App kept spitting out raw code on my pdfs. Went through and took the time to create a estimate for it to be useless.
Unusable
This app was great 3 years ago when I started using it. It was easily navigated, relatively intuitive and functioned as it should. Lately however…. I haven’t been able to send an invoice for a while now. The first time I encountered the problem I just put my invoice into an excel spreadsheet and emailed it to my customer. I then emailed the app developer, but never heard back. After two out of the next three invoices failed to send, I switched to invoicing through square. Now I’ve got to figure out how cancel my alto subscription because I’ve become to familiar with square to even consider going back.
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Response from developer
We have no record of you contacting us. We have issued a communication via email and social advising our customers that some office 365 email users may not receive their email. We gave a link and instructions on how to get that issue fixed. We have even taken time to walk other.customers through the process. But they contacted us directly. Click support at the bottom of settings and we can walk you through the process.
I can not change my company email in PDF Invoice
Everything alright, but my company has changed email address, but I can not change it in Alto settings, due to Alto has saved my first email while registration. This is a big problem, so I hope you guys can fix it.
Response from developer
Contact support. Go to preferences and scroll towards the bottom. We will need both email and password to verify it is you and we can change it.
Issues with PDF
I send PDF copies to clients and that no longer works properly :(
Still extremely unstable.
Will be considering canceling subscription soon and finding a new app. They ruined the stability of a good thing recently. The Invoices still don’t want to change names and keep it. It always reverts back to INVO###. And emails still crash the app. They said they have updates, but I don’t think they really did. Really seems like there is no testing being drone before releasing “updates.”
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Response from developer
We are issuing an update for these and other issues. We apologize for the inconvenience Sometimes even Facebook makes mistakes. We did with our server upgrade. Try sending now. I just checked our crash report and am not seeing. We are at 98.55% crash free. We want to get to 100. So reach out to support and let’s get you taken care of. Please send your bug report to support.
Still crashes, like 3 years ago, and doesn’t send invoices
Very disappointed. I had issues with it 3 years ago but could find workarounds. Now, however, even those don’t work anymore.
The app simply doesn’t send invoices. Good job I didn’t send it straight to the client! I tried to send it to myself 7 times, but every time the attachment has been an empty, corrupt file. If I try to download it from the website, I only get an error message.
I really like the company structure (no other app allows you to add contacts within a company) and love the templates, but it beggars belief that the app doesn’t do the ONE thing it’s supposed to: send invoices. I paid for this!
The app simply doesn’t send invoices. Good job I didn’t send it straight to the client! I tried to send it to myself 7 times, but every time the attachment has been an empty, corrupt file. If I try to download it from the website, I only get an error message.
I really like the company structure (no other app allows you to add contacts within a company) and love the templates, but it beggars belief that the app doesn’t do the ONE thing it’s supposed to: send invoices. I paid for this!
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New version barely works
I’ve been invoicing with Alto for a couple of years, creating PDF invoices. The new version is barely functional. Only two invoice styles are supported for PDF, and their layout is ridiculous and not worthy of sending to a client. Logos are tiny at the top of the screen, and various text fields are tiny. My clients want PDFs, not web links.
I tried to connect Alto to Slack, and it just kept dumping me back onto the Slack login screen after being given access to the google account with which I log into Slack.
I have to resort to a spreadsheet app for now. Really surprised how bad this update is.
I tried to connect Alto to Slack, and it just kept dumping me back onto the Slack login screen after being given access to the google account with which I log into Slack.
I have to resort to a spreadsheet app for now. Really surprised how bad this update is.
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