Problems with defaults
Multiple problems. Keeps changing data saved. Defaults not saving so goes back to USD - not much use working in the UK. Contact to report faults brings up an error code! I've just paid for pro - please fix defaults
Very glitchy
Been glitching for months - have to put in my pw over and over saying I need to “upgrade” - will be cancelling end of the year as I’ve reached out multiple times to customer service and have never really been helped.
Update: it’s been fixed! Price change, disabled my subscription even though I have 6 months left
Update: I worked with support and they were able to get me account fixed and I can now create invoices again. Thanks to James C. for his support!
I have used the app for years now to basically send 1 invoice a month. Went to use it today and it says I need to pay for a subscription at 11x times my last subscription which STILL has 6 months left on it and the fact that their website says that the current rate of my active subscription is a fixed price and will not change!! Now they are not responding to my emails about this.
I have used the app for years now to basically send 1 invoice a month. Went to use it today and it says I need to pay for a subscription at 11x times my last subscription which STILL has 6 months left on it and the fact that their website says that the current rate of my active subscription is a fixed price and will not change!! Now they are not responding to my emails about this.
Show more
Rip off- used to be great.
I’ve been having subscription problems for weeks- I’m a paid user and have been since 2017. Suddenly, the app is acting like I don’t have a subscription and isn’t letting me send documents. I’ve reached out to the company through every channel they offer, several times, begging for support and I’ve been ignored. Don’t waste your money here if you want an invoice tool that is reliable and offers customer support. I doubt I’ll get a refund for the annual plan I paid for.
Show more
Price change, disabled my subscription even though I have 6 months left
I have used the app for years now to basically send 1 invoice a month. Went to use it today and it says I need to pay for a subscription at 11x times my last subscription which STILL has 6 months left on it and the fact that their website says that the current rate of my active subscription is a fixed price and will not change!!
Now they are not responding to my emails about this.
Now they are not responding to my emails about this.
Show more
Top mit Markel
Ich will die Unit selber beschreiben können “M” Angaben fehlen.
Sonst top
Sonst top
Brandon Template changed, why?
Numbers on invoice have question marks
Very good response time.
I’ve used this app for my business now for a number of years. When I developed a problem recently James was quick to respond to help me sort out the problem very quickly. Something that I see as important with companies and apps. Thanks James!
Invoice have numbers issue on iOS 17
There is an issue with price on the invoices
numbers have weird characters
Doesn’t show total items prices
numbers have weird characters
Doesn’t show total items prices
the app is buggy and crashes
When you try to create an import clock into an invoice, the application crashes; it is impossible to delete the first cell when creating an invoice; bugs in the interface when adding time.
Terrible Customer Service
I’ve used this service for some years now and the service has gone down hill. I have reached out for support through the app, with no response at times. Reaching out through the website I’m offered excuses and a promise of updates “Next Monday” and “Join our beta” but never a solution to my problems. They have yet to solve the simple issue of creating an invoice and selecting and adding a current business in the list of cataloged businesses, to my invoice. I’m only offered the 5 most recent and using the search function doesn’t work. This is one of the few issues I have yet to get a response beyond “delete and reinstall”, which does nothing. Terrible service.
Show more
Love the app and great customer service
I’ve used Alto for my small business for the past couple of years. The app is easy to use, has useful features and the invoices are easily customisable and look professional.
I recently had an minor issue with logging in and James responded to my email almost immediately and had fixed the issue for me within an hour. Highly recommend!
I recently had an minor issue with logging in and James responded to my email almost immediately and had fixed the issue for me within an hour. Highly recommend!
Show more
Great Invoice App
Really helps for mobile work. Love it so far.
Great! Have used for years :)
Such an easy, seamless way to send invoices. Plus, customer service is super helpful & fast.
The app Stop working
After a few years the app stop working, I already email for help, its been 3 weeks unfortunately no one had contacting me.
I would like to hear form Alto people.
Please help me or respond my emails..
Thanks
I would like to hear form Alto people.
Please help me or respond my emails..
Thanks
Printing
Since a few months after paying the premium for the app and using it with no problems, suddenly I couldn’t save a pdf that includes the nice template and my logo etc. It saves as a really ugly basic looking pdf and prints out the same.
Doesn’t work
Can’t connect to stripe. Returns you back to Alto website after stripe login connect page.
Waste of time
App kept spitting out raw code on my pdfs. Went through and took the time to create a estimate for it to be useless.
Unusable
This app was great 3 years ago when I started using it. It was easily navigated, relatively intuitive and functioned as it should. Lately however…. I haven’t been able to send an invoice for a while now. The first time I encountered the problem I just put my invoice into an excel spreadsheet and emailed it to my customer. I then emailed the app developer, but never heard back. After two out of the next three invoices failed to send, I switched to invoicing through square. Now I’ve got to figure out how cancel my alto subscription because I’ve become to familiar with square to even consider going back.
Show more
I can not change my company email in PDF Invoice
Everything alright, but my company has changed email address, but I can not change it in Alto settings, due to Alto has saved my first email while registration. This is a big problem, so I hope you guys can fix it.
