توصيات المجتمع
Customer service
I have been booking with Udrive and thought of switching but the customer service just ruined the whole thing
Very bad after sales service.
مبالغة حدد الاستغلال
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Response from developer
Hi there, Thank you for your loyalty over 3 years and for taking the time to share such detailed feedback — it truly matters to us. We sincerely apologize for both issues you have experienced. Unexpected fees on top of your yearly rental payment and being unable to return the car without paying the full amount are policies that clearly need to be communicated more transparently upfront. Regarding the car upgrade request, receiving a vehicle that feels unsafe at highway speeds and being told to wait a full month before any change can be made is completely unacceptable, especially when your safety is at risk. We also hear your frustration with our customer service team — a response of "we can't do anything" is never acceptable and falls far below the standard we expect from our team. Please reach out to us at support@invygo.com with your account details so we can personally escalate both issues to management and find a fair resolution before your last month with us ends.





