IONOS AI Frontdesk

Never miss a customer inquiry again – by phone, in your website chat or by email. With IONOS AI Frontdesk, AI assistants handle your customer communication: they answer calls, respond to chat inquiries and take care of routine emails – around the clock, in your style and with knowledge of your business. You gain more freedom, because every inquiry is in good hands. AI Phone Assistant – calls answered 24/7 Answers, advises and schedules appointments – just like a person Choose from up to 14 voices, with formal or informal address Books available appointments directly during the call Filters requests and forwards urgent calls to you immediately Receive an email summary after every call Keep your existing phone number – simply use call forwarding AI Chat Assistant – website inquiries answered instantly Responds to website visitors with no waiting time, even at night and on weekends Automatically replies in all common languages Contact details and chat history go straight to your inbox Design fully customizable to match your brand Compatible with all common website platforms – live in just 1 click AI Email Assistant – routine emails handled automatically Recognizes routine requests such as appointment requests, pricing questions and confirmations, and answers them itself Replies from your own inbox – in your style, from greeting to sign-off You stay in full control: reply fully automatically, create a draft for approval or leave untouched Works with IONOS Mail, Gmail, Outlook and any mailbox via IMAP/SMTP Supports 25 languages One knowledge base for all assistants Maintain your business knowledge – opening hours, services, prices – just once. Your customers get the same information, no matter how they reach you. Seamlessly connected Calendars: Google Calendar, Outlook, Cal.com and Calendly CRM and tools: e.g. HubSpot, Salesforce, Zendesk, as well as Make and n8n In the app: All calls, chats and emails in one overview Notifications for new inquiries and appointments Manage and adjust your assistants on the go Secure, sovereign and 100% GDPR-compliant Built on European infrastructure, high-performance data centers and technologies developed in-house by IONOS. Your data is never shared with third parties. Ideal for freelancers, service providers, retail, hospitality, agencies and small and medium-sized businesses. Each assistant can be booked individually. Using the app requires a contract for at least one IONOS AI Frontdesk product.