Warning Do not buy: EOL/Defunct
They introduced some bug with sensor Bluetooth. No software updates in a year. Defunct company. Support nice but helpless. Do not buy.
Have no problem
The only thing I would like to see change is buying chemicals from you there should be an option where it says I’m using my own chemicals and stop with these your out of stock it’s time to re-order you should have the option of using somebody else’s chemicals or their chemicals for the price you’re paying for this unit it shouldn’t be a one-sided thing that’s the only grip that I have
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Amazing .. when it works
The hardware is so flaky..
Constantly loosing connectivity
Would be amazing if it actually worked
Constantly loosing connectivity
Would be amazing if it actually worked
Great tool
A brilliant tool for keeping tabs on your hot tub or jacuzzi. Takes a lot of the hassle out of maintaining chemicals. Great customer service too.
Amazing!!!🤩
This is my third year using the iopool monitor and absolutely love it!!! I wouldn’t have a pool without it! It has simplified my pool maintenance and has helped me keep a beautiful clear pool throughout the swimming season!! I am so grateful!! Thank you iopool!!!❤️ Y’all are amazing!!!🙌
Scam, and Chyna data collection
The app is useless. As a calculator it only tells you that your water chemistry is either ok or not.
When trying to delete my account, there is no option.
I am being bombarded with email solicitations from iopool.
The app is a Chyna data collection app. Even if I manage to get them to delete my account, they still retain my information. This is stated.
Beware this app.
When trying to delete my account, there is no option.
I am being bombarded with email solicitations from iopool.
The app is a Chyna data collection app. Even if I manage to get them to delete my account, they still retain my information. This is stated.
Beware this app.
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Life Saver App
I would give this app 6 stars if I could. It is accurate and very helpful. I had my pool tip top in just a day or so. I’m not an expert at maintaining a pool but with this app I am. I of course have the Iopool monitor and gateway. Perfect.
It’s just a shame Iopool don’t let you purchase their products in Portugal, such a shame since they do sell to many other EU countries. Otherwise I can’t fault anything.
It’s just a shame Iopool don’t let you purchase their products in Portugal, such a shame since they do sell to many other EU countries. Otherwise I can’t fault anything.
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Wish it had more hot tub support
Feels very pool centric. And it only gives you recommendations for their chemicals but they sell more pool oriented products. Would love to see them offer more hot tub focused products or care suggestions. Also wish the sensors just told me my chlorine numbers instead of the obfuscated number.
Useless
Have two of them (one for pool and one for spa). Readings are nowhere close to accurate. I routinely compare to test strips and they are way way off. IOPool units indicate ph is low (one read a ph of 4) when ph is actually HIGH according to two different brands of test strips and multiple strips. Chlorine levels in IOPool are borderline low but both test strips show total and free chlorine levels off the charts high. I’ve been using them for months, calibrated them multiple times with their incredibly overpriced manual test strips (which doesn’t seem to really do anything) and the units are almost never accurate. Oh and the app demands manual analysis with their test strips pretty much constantly - the day after I do a manual test, it wants another, which is convenient when you’re selling overprice test strips. Relying on them is a recipe for messed up chem levels. I’ve had it and tomorrow I call support and demand some type of resolution. I would never recommend this product to anyone. Expensive junk that will rapidly get you into trouble if you trust it.
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Great product
Purchased last year at end of pool season. It showed good promise. This is first full pool season and it working as advertised . I wish I could add my own chemicals into inventory on app or share with my pool maintenance service. I would definitely recommend this over strips or taking water samples to get analyzed.
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This thing is awesome
Had it over a year now and this thing is awesome. Will always use this device from here on out. App is very user friendly
Great continuous measurements and notifications
The only thing missing for me is the ability to recommend granular chlorine. It only recommends tablets
Takes the work out of it
Great!
Notications Dont work
Would be better if notifications worked.
Completely inaccurate measurements
Although the device initially look pretty good It will eventually generate the craziest measurements and despite multiple messages to support team to try to correct the issues, they don’t do anything.
Response from developer
hello, it seems very strange that our support team didn't help you. Unfortunately I can't identify you with your username. I am sure that if your message has not yet been processed, it will be very soon with the greatest attention. Please do not hesitate to send us a new message via the "support" tab of the app, so that we can assess the problems encountered and possibly replace your monitor.
Loving it so far.
So far we are loving it, wish it had a little more information in the boxing and wish they cross referenced other chemical brands. Other than that it’s been working good for us.
Annoying advertising notifications
Stop sending me advertisements in the iOS notifications.
Provide the user the option to get updates about their tub free from these irritating advertisements.
Provide the user the option to get updates about their tub free from these irritating advertisements.
Eco disconnected from gateway
Once eco sensor acquired by someone’s account it can’t be transferred to another. Eco sensor disconnected on its own from gateway being 5 feet away apart. Gateway only connects using Wi-Fi though has PoE power. Way to improve the product. No phone customer support
Stop trying to sell me your products
I bought this device with the intention to track ph and chlorine balance in my hot tub. I’m trying to manage my tub according to the way it says in its instruction manual. Your app is too opinionated about how I should manage the chemicals in my tub. You want me to use chlorine tablets, which the instruction manual of my tub specifically says NOT to use. So why does your UI constantly badger me to buy chlorine tablets from you and to certify that I have used them? Cut it out!
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Better than pHin
The readings are better and faster. My only gripe is it should allow for more types of chemical
