New OS
Customer service
Best pool gadget ever
Great product, great support, what mare can you ask for.
Response from developer
Thank you so much for the amazing review and for being a longtime WaterGuru user! We’re thrilled to hear it’s made such a difference in your pool care and helped keep everything balanced while saving you time and money. We truly appreciate your kind words about our support team as well. If you ever need anything, do not hesitate to let us know. We'll be more than happy to help.
Handy product, great support!
Recently, my unit stopped taking readings and the troubleshooting guides didn’t correct it. I contacted support through the app chat feature and was connected with Arnaud who was helpful and patient - he stayed with me as I tested the unit and confirmed it was malfunctioning and was able to check my data in the app. And then sent me a brand new unit! No hassle, no fuss. He even sent instructions to update to new unit (and keep my pool data) in the app. Easy and helpful. Thank you!
Response from developer
Thank you so much for sharing your experience and for being a WaterGuru user for the past couple of years! We’re really glad the daily updates and alerts have been helpful in managing your pool, and that Arnaud was able to assist you and get a replacement unit set up smoothly. If you ever need anything, do not hesitate to let us know. We'll be more than happy to help. – Your friends at WaterGuru.
