Does not work
Why not add an End-User tab?
Response from developer
Thank you for your feedback and suggestion! We appreciate your interest in the IQ Installer Interface. The IQ Installer Interface is intentionally designed as a dedicated tool for professional dealers and installers, with elevated access privileges for system configuration and setup. End-user features like arming and disarming are available through our ConnectAlarm app, which is purpose-built for homeowners and end-users. This separation is by design for important reasons: Security — Installer-level access carries elevated permissions that need to remain distinct from day-to-day user controls; Regulatory compliance — Security industry standards require separation between installer and end-user interfaces; User experience — ConnectAlarm is optimized specifically for everyday use, including arming/disarming, notifications, automation rules, and more. We recommend downloading the ConnectAlarm app for all your daily panel control needs. If you have any further suggestions, we'd love to hear them!
Crashed my Phone
Response from developer
Dear user, thank you for sharing your feedback. We’re sorry the app did not meet your expectations and are here to help. Please email connectalarm-support@johnsoncontrols365.onmicrosoft.com with a description of the issue, and we’ll do our best to resolve it promptly.
Horrible idea for a security system
Response from developer
We understand your concerns. The application enables you to configure the system without a physical keypad. It also offers a user-friendly interface with a step-by-step wizard for configuring the system (IQ4, IQ4 Hub, IQ4 NS, IQ Pro). Please formulate your comments specifically. We welcome your specific feedback and aim to incorporate relevant suggestions in the future. Kind Regards, IQ Installer Interface Support Team
could use work a little bit
Response from developer
We’re very sorry for the inconvenience and truly appreciate your feedback. We’ve already passed this issue on to our development team, and they are currently working on improvements. If you have any additional comments or issues, please feel free to reach out to us at support@johnsoncontrols365.onmicrosoft.com. Thank you for helping us improve!
