Iron Mountain Mobile

Iron Mountain Mobile

Ordering and Tracking

19 ratings
9 reviews
Free

Details

  • Released
  • Updated
  • June 24, 2019
  • May 25, 2026
Iron Mountain Mobile screenshot #1 for iPhone
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About

Manage your records efficiently with this secure mobile app. Schedule and track order pickups, retrievals, and supply requests. Scan barcodes, add files, and receive customized status notifications on the go.

Schedule pickups and retrievals
Track order status and history
Request supplies
Scan barcodes and add files
Receive customized status notifications
Secure biometric login
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What's New in Iron Mountain Mobile

3.12.9002

May 25, 2026

For All Users: - Resolved issues

User reviews

What happened?

App started out fine (for a few weeks), then everything went downhill. The “most recent orders “ showed are months-old.

Garbage

This app frustrates me because it says it logs me out due to inactivity which is fine but doesn’t let me log in. I think it’s the password but it s not a password issue because I log into the website on a computer just fine. But even after changing the password via app, it still doesn’t log me in. Incredibly frustrating to be paying for the service and not getting good app support.
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Can’t even sign in

I use IM Connect for work & can login on the website no problem, tried logging in to the App and all I get is a green banner saying “You were signed out due to inactivity”, would have been useful if I could have gotten logged in first!

Apps keeps having login issues

We are having repeated issues logging into this app. Customer service has been informed and they fixed it the first time but what is the actual issue. It’s very frustrating 😭

Select Priority for Order

The APP requires to Select Priority for an order , however there is no Drop-down or no option to manually enter anything I the Priority field, therefore cannot place an order.

FAQ

What can I do with Iron Mountain Mobile?

Iron Mountain Mobile allows you to schedule pickups and retrievals, request supplies, track the status of your orders, and scan barcodes to create new box records. You can also view order details and history.

Is Iron Mountain Mobile free to use?

Yes, Iron Mountain Mobile is available for free download. A valid Iron Mountain Connect or Iron Mountain ReQuestWeb username and password are required to log on.

What devices does Iron Mountain Mobile support?

Iron Mountain Mobile is available for iPhone, iPad, and iPod touch devices. It is designed for mobile use on Apple's iOS platform.

How does Iron Mountain Mobile handle security?

The app offers a simple and secure login process, including biometric authentication such as fingerprint and face recognition. It also allows you to save your username for quicker access.

Can I track specific orders with Iron Mountain Mobile?

Yes, you can customize the notifications you receive to set up alerts on specific orders or all orders. This helps you stay informed about the status of your requests.

What is the rating for Iron Mountain Mobile?

Iron Mountain Mobile has a rating of 3.2 stars based on 19 ratings. This indicates a mixed but generally positive user reception.

How often is Iron Mountain Mobile updated?

The latest version of Iron Mountain Mobile is 3.12.8900, which was last updated on March 2, 2026. Updates ensure the app remains functional and secure.

Does Iron Mountain Mobile have ads?

No, Iron Mountain Mobile does not contain advertisements. As it is a free application without in-app purchases or ads, users can expect an uninterrupted experience.