Great Staff, Frustrating Online Banking Issue
Sarah and the staff at Isabella Bank have always been professional, helpful, and courteous. My only reason for not giving five stars is a recent issue with the online banking security system.
The new login process requires a verification code that expires after five minutes, yet the text message containing the code arrived approximately 38 minutes later. By then, the code was useless, leaving me unable to access my account despite multiple attempts.
The people at the bank have been great, but this is a technology issue that should have been identified and resolved before the system was rolled out. I hope it is corrected soon, as it creates unnecessary frustration for customers.
The new login process requires a verification code that expires after five minutes, yet the text message containing the code arrived approximately 38 minutes later. By then, the code was useless, leaving me unable to access my account despite multiple attempts.
The people at the bank have been great, but this is a technology issue that should have been identified and resolved before the system was rolled out. I hope it is corrected soon, as it creates unnecessary frustration for customers.
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Logging in
I cannot do anything in my account. When I login I am told to update for security reasons.. when I try to update my clicking on the update now tab it sends me to my App Store and buy app tells me to open. When I click on the open button, it takes me back to update now.. My online account sends me in this circle over and over again. I need to check my accounts, but I’m not able. It is Sunday and I would like to do my banking. That is why I have loaded this app to be able to get into my banking at any time.. any day of the week. How do I get this to update so I can do my banking?
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Great App
Great app, great bank.
Online banking
User friendly
Easy
Easy to setup and use.
Printing
Why is it so darn difficult to find a “Print” statement option? This set up is so frustrating. Idk who designed it but it’s not user friendly.
Inadequate updates
Mad at the fact that after 8 pm the mobile banking doesn’t work….
Y
G
Online app
This app is poorly organized and confusing. There is no way to cancel a payment or payee.
Note
Like using my account on line esp when I don't drive much and also my daughter can keep better tabs on the bills etc... Thanks for helping me and the help you give. Thanks again Sandy derby
John Gerhard
The crew at Lk Isabella branch is outstanding 😊😊
Bank
Great bank and personnel especially in Canadian Lakes.
Kinda annoyed
Just downloaded the app not even 10 mins ago an it already won’t let me make an account an I haven’t even had this bank account open 24 hrs yet
Delayed response on the account
The system seems to be slow at showing transactions
Thank you
Thank you for a smooth running app and all of your help that you’ve provided for me.
Simplicity
My wife and I love the personal experience and simplicity that goes along with banking with ISABELLA BANK.
Fool for banking here
Its very complicated and took longer then driving and depositing but if did that then they overdraft while ck sits waiting to be deposited ty
Wouldn’t bank anywhere else!
Been with Isabella Bank for eight years- and have banked with several other financial institutions over the years. They know my name when I walk in…and always have a smile! Small town feeling and always easy to work with!
Matt L.
Matt L.
Don’t work rarely ever can login
Says the apps not being used anymore if I try to login and can only login if a push notification pops up for an announcement but that barely ever happens
Crap app
This app crashes more than any other app that I have. It’s so frustrating. I don’t want to play a guessing game with my own funds. I think I’ll switch banks with a more reliable way to keep track of my income.
