Continuous issues with recent app updates - unhappy customer
How do you reach tech support for this app?? Updated the ISN app on my phone this am and now am being forced to enter either a phone number or email address for any new guests. This happened with the last software update in Aug and when I reported it, the developer said it was an error on their end and a fix was implemented. If this is now intentional, users should have been notified ahead of time that this type of change was coming. I enter a number of guests for tennis weekly and I can’t see a need to a phone number or email address to be required.
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Response from developer
Thank you for the detailed feedback. You're right. Being forced to enter a phone number when editing dates is a bug, not a new requirement, and we've also confirmed the paste issue. An update is rolling out this week with fixes, and we're improving the date-range entry in upcoming releases. Sorry for the frustration!
Login
After updating I had to do a forgot password and reset password. Login worked once but after trying again later it doesn’t recognize my credentials and unable to reset password. Extremely frustrating!
Latest update not favorable
The app updated on my iPhone a couple of days ago and now when I try to edit the dates I’ll have visitors here, I am forced to enter a phone number for many of them (but not all). I don’t understand the reasoning for this requirement and couldn’t find an explanation online. I’ve reported this to my HOA but thought I’d reach out here. I tried copying and pasting phone numbers from my contacts but the paste was unsuccessful and left erroneous phone numbers. I tried this several times and finally resorted to entering all 1’s just so I could get the person’s correct dates entered. Very frustrating. I also don’t like the new software with respect to how we have to enter the date/date range for each visitor. It’s very cumbersome. Thumbs down for this update.
Just wanted to say kudos to the ISN software team for paying attention to my comments above and taking action to correct these issues. After updating to the most recent version of the app, phone numbers are no longer required and the calendar feature for setting dates has returned, making the process much more user friendly. Thanks a lot!
Just wanted to say kudos to the ISN software team for paying attention to my comments above and taking action to correct these issues. After updating to the most recent version of the app, phone numbers are no longer required and the calendar feature for setting dates has returned, making the process much more user friendly. Thanks a lot!
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Response from developer
Thank you for the detailed feedback. You're right. Being forced to enter a phone number when editing dates is a bug, not a new requirement, and we've also confirmed the paste issue. An update is rolling out this week with fixes, and we're improving the date-range entry in upcoming releases. Sorry for the frustration!
Latest update not favorable
The app updated on my iPhone a couple of days ago and now when I try to edit the dates I’ll have visitors here, I am forced to enter a phone number for many of them (but not all). I don’t understand the reasoning for this requirement and couldn’t find an explanation online. I’ve reported this to my HOA but thought I’d reach out here.
I tried copying and pasting phone numbers from my contacts but the paste was unsuccessful and left erroneous phone numbers. I tried this several times and finally resorted to entering all 1’s just so I could get the person’s correct dates entered. Very frustrating.
I also don’t like the new software with respect to how we have to enter the date/date range for each visitor. It’s very cumbersome.
Thumbs down for this update.
I tried copying and pasting phone numbers from my contacts but the paste was unsuccessful and left erroneous phone numbers. I tried this several times and finally resorted to entering all 1’s just so I could get the person’s correct dates entered. Very frustrating.
I also don’t like the new software with respect to how we have to enter the date/date range for each visitor. It’s very cumbersome.
Thumbs down for this update.
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Awful UI user interface
Can’t edit the phone number or email. Buttons to add lead to nowhere. All I get are blank pages. Useless.
