Continuous issues with recent app updates - unhappy customer
How do you reach tech support for this app?? Updated the ISN app on my phone this am and now am being forced to enter either a phone number or email address for any new guests. This happened with the last software update in Aug and when I reported it, the developer said it was an error on their end and a fix was implemented. If this is now intentional, users should have been notified ahead of time that this type of change was coming. I enter a number of guests for tennis weekly and I can’t see a need to a phone number or email address to be required.
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Response from developer
Thank you for the detailed feedback. You're right. Being forced to enter a phone number when editing dates is a bug, not a new requirement, and we've also confirmed the paste issue. An update is rolling out this week with fixes, and we're improving the date-range entry in upcoming releases. Sorry for the frustration!
Login
After updating I had to do a forgot password and reset password. Login worked once but after trying again later it doesn’t recognize my credentials and unable to reset password. Extremely frustrating!
Latest update not favorable
The app updated on my iPhone a couple of days ago and now when I try to edit the dates I’ll have visitors here, I am forced to enter a phone number for many of them (but not all). I don’t understand the reasoning for this requirement and couldn’t find an explanation online. I’ve reported this to my HOA but thought I’d reach out here. I tried copying and pasting phone numbers from my contacts but the paste was unsuccessful and left erroneous phone numbers. I tried this several times and finally resorted to entering all 1’s just so I could get the person’s correct dates entered. Very frustrating. I also don’t like the new software with respect to how we have to enter the date/date range for each visitor. It’s very cumbersome. Thumbs down for this update.
Just wanted to say kudos to the ISN software team for paying attention to my comments above and taking action to correct these issues. After updating to the most recent version of the app, phone numbers are no longer required and the calendar feature for setting dates has returned, making the process much more user friendly. Thanks a lot!
Just wanted to say kudos to the ISN software team for paying attention to my comments above and taking action to correct these issues. After updating to the most recent version of the app, phone numbers are no longer required and the calendar feature for setting dates has returned, making the process much more user friendly. Thanks a lot!
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Response from developer
Thank you for the detailed feedback. You're right. Being forced to enter a phone number when editing dates is a bug, not a new requirement, and we've also confirmed the paste issue. An update is rolling out this week with fixes, and we're improving the date-range entry in upcoming releases. Sorry for the frustration!
Latest update not favorable
The app updated on my iPhone a couple of days ago and now when I try to edit the dates I’ll have visitors here, I am forced to enter a phone number for many of them (but not all). I don’t understand the reasoning for this requirement and couldn’t find an explanation online. I’ve reported this to my HOA but thought I’d reach out here.
I tried copying and pasting phone numbers from my contacts but the paste was unsuccessful and left erroneous phone numbers. I tried this several times and finally resorted to entering all 1’s just so I could get the person’s correct dates entered. Very frustrating.
I also don’t like the new software with respect to how we have to enter the date/date range for each visitor. It’s very cumbersome.
Thumbs down for this update.
I tried copying and pasting phone numbers from my contacts but the paste was unsuccessful and left erroneous phone numbers. I tried this several times and finally resorted to entering all 1’s just so I could get the person’s correct dates entered. Very frustrating.
I also don’t like the new software with respect to how we have to enter the date/date range for each visitor. It’s very cumbersome.
Thumbs down for this update.
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Awful UI user interface
Can’t edit the phone number or email. Buttons to add lead to nowhere. All I get are blank pages. Useless.
After update error
After the update to the app 11/7 now there is an error and does not display guests nor can you add a guest
The app has been down for 2 days
The app doesn’t load, it’s been 2 days already. Start screen just keeps showing the loader and nothing happens.
Won’t allow me to pick the community
The app is a total junk. It won’t show any search for the community. It is useless. They should fire the developer and find some good developers to make one that actually works
Widget
My community switches the gate code on a weekly basis. Would be nice if ISN could include an iOS widget with the most current code displayed so I wouldn’t have to open my phone, start the app, get an error, scroll down to clear it, note the number and try to remember it as I write it onto another app. 1st world problems, I know but hopefully they will listen to their customer base and implement this.
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Brain Damage
This app is not quick and easy...especially on your phone. Too much info needed to add guests.Infringement on privacy. I liked dwelling live app much better!
Awful. Only use because of HOA
This app is barely works at all. I am surprised Apple allows it in the store with the number of bugs it has. Most of the time you have to add visitors multiple times to make it actually add them. The interface is confusing and clunky. Removing a visitor doesn’t work. It doesn’t detect you are adding a duplicate visitor. The list goes on. My 14 year old son could write a better app.
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App Hardly Ever Works
Now the app won’t even load. Before the app wouldn’t save the login information or allow me to even login (even after I went to the clubhouse to get password reset because it would t let me in with the password I had been using). At one point it would let me log in but would t let me add visitors. I absolutely hate this app.
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Trash
Look at other reviews. Any property manager or HOA using this app should be fired or voted out.
ISN APP
2.14.20 latest update(5/22/23) is not working. Cannot sign in.
Freezes
Constantly freezes. Rarely cooperates. Invites to permanent guests only valid for 1 week.
History erased with app upgrade
My history erased and does not register any new visitors since the Nov ‘22 app update. I’ve logged out of the app and logged back in multiple times and doesn’t work. This issue is across 3 different phones / devices so I know the issue isn’t with my phone.
New address
How can anyone set up an account?
Difficult to use
Poorly designed & difficult to understand & use.
Poorly functioning
App at first allowed me to use to designate access for guests and vendors, but today won’t even launch. Despite entering the correct credentials the app won’t load. Hasn’t worked in more than a week!!!
Doesn’t work
The app says it’s logging in and just stays stuck on that screen. It’s a great concept. The execution needs a lot of work. I would say don’t even bother with it.
