Great App
User friendly and easy to navigate. Highly recommend for every department
Impossible to use
Downloaded this to use for our fire operations. I’ve tried creating a username, registering an email over and over and it doesn’t work. There’s also no support to assist you with anything.
I prefer this to Active911
Ispy has had some really rough patches throughout its total overhaul, but the team is very active and diligent on getting things fixed and improved. I have since switched to active alert at a different county and now wish we still used ispy. The maps overlay is great, tons of layers, routing is fast and snappy, radio logs, and unit times are very reliable. This is truly a replacement for a CAD and I really miss it.
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Notifications still come through
I disable notifications when I am off duty and they still come through. Others I work with log out and log back in. I work for multiple departments and it’s easier to stay logged in. I really wish it was like the old version where you could turn notifications on and off as needed. The new version of the app is very glitchy.
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Not happy
This app was in the back end of my phone how do I delete it
So bad
This app so bad it makes me want to sucker punch my grandma. My mema died a little bit ago so that’s saying a lot.
Update TERRIBLE
This app was once user friendly, easy to navigate, and reliable. Due to the recent update, these terms no longer apply.
•Text size has been blown up x10, which is helpful you are a 90 year old with cataracts but detrimental to everyone else. The entire screen is now completely filled, making you scroll much more than before to view calls/information.
•the map units/map etc interface was completely redesigned to have symbols instead of boxes with their title, making you search harder for them. They are also slower in loading, and all the informational details on calls are all jammed together making it look horribly sloppy.
•The app now has a generally cheap, thrown-together look, and no longer resembles the professional, clean app many first responders have been relying on for years.
This update was horrible executed. The individual(s) responsible should be held accountable for such poor performance. ISpy desperately needs to return to its previous glory.
•Text size has been blown up x10, which is helpful you are a 90 year old with cataracts but detrimental to everyone else. The entire screen is now completely filled, making you scroll much more than before to view calls/information.
•the map units/map etc interface was completely redesigned to have symbols instead of boxes with their title, making you search harder for them. They are also slower in loading, and all the informational details on calls are all jammed together making it look horribly sloppy.
•The app now has a generally cheap, thrown-together look, and no longer resembles the professional, clean app many first responders have been relying on for years.
This update was horrible executed. The individual(s) responsible should be held accountable for such poor performance. ISpy desperately needs to return to its previous glory.
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Daily user
Have been using this app since it’s inception.
ISpy brought our dispatch standard to that of modern society. We use our phones for everything today.
Over the last decade (ish) iSpy has continued to roll out new features and improvements. Some don’t like the changes and occasional issues however I use the opportunity to provide feedback and see their willingness to experiment as a strength. These guys are working hard to get the best tool in our hands.
Thanks for making our jobs easier.
ISpy brought our dispatch standard to that of modern society. We use our phones for everything today.
Over the last decade (ish) iSpy has continued to roll out new features and improvements. Some don’t like the changes and occasional issues however I use the opportunity to provide feedback and see their willingness to experiment as a strength. These guys are working hard to get the best tool in our hands.
Thanks for making our jobs easier.
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Reliable
Excellent app. Best one out there.
Best response app I’ve seen and used to date
This app has been so beneficial to our agency and works amazing! The interface is easy to use and work with. The ispy team has been great to work with when anything has been needed.
Still the best
After their major V2 update there was definitely a quick minute of headache. Cy and his team have quickly resolved the major issues and continues to improve the app on a regular basis. Ispy is very open to ideas and making them a reality. Our agency recently tried their Alexa alerting system and it’s a fantastic addition to our organization. Keep up the great work Ispy!
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Unreliable
After the update it is completely unreliable and doesn’t work at all. It glitches and crashes constantly. Will not show active calls or past calls. Our fire department went back to pagers.
Fix
This app needed to be fixed thankfully for a friend that later referred me to spyethos&Gmail:com you can message them I’m a living testimony
From best in industry to worst
iSpyFire used to be the defacto standard in the industry. The app was fast, reliable, easy to use and user friendly. It was updated nearly 6 months ago and has been horrible since. Notifications are spotty, UI buttons don’t work, and the app frequently crashes at the worst times. Some users in my agency can’t see calls for our department, yet at the same time somehow get notified for *every* other call in the county. Some colleagues have managed to not update their app yet, and they are doing everything in their power to ensure it stays that way. Whether the iSpy team wants to admit it or not, this application falls under the umbrella of “safety-critical” software. With that comes the serious responsibility of rigorous bug testing. This app is a commercial product for public safety, bugs of this nature aren’t acceptable. Please fix your app.
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Horrible Since Update
PLEASE FIX THIS APP SO IT IS USEFUL AGAIN!
Ispy was a wonderful app until the latest update. It is now ridden with bugs, takes forever to update, and does not appropriately show previous calls. Sometime I get no alert at all. When I select notifications to be off when I leave work, I continue to get notifications. Very annoying.
Ispy was a wonderful app until the latest update. It is now ridden with bugs, takes forever to update, and does not appropriately show previous calls. Sometime I get no alert at all. When I select notifications to be off when I leave work, I continue to get notifications. Very annoying.
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Updated app
Since the last update this has been terrible. I get a notification then when I open it. I have no information. On my other phone I get no notifications but sometimes I can see the calls when I go to the dashboard rarely and it takes forever to come through when one does come through. This app went down hill from a 5 star rating to less than a 1 because it can not be relied upon anymore.
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Most recent update ruined this app
Since the last major update, this app has been completely unreliable. Does not save notification settings. Sends messages through as critical alerts. Does not push actual calls for service through as critical alerts. Does not show past/closed calls. As of the date of this review, it’s pretty much useless and cannot be relied on for emergency notifications.
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Delete and download time over time
Every time I come back to work. I have to fully delete the app then re download it.
The new update is terrible!
I volunteer for a small fire department. We rely heavily on this app to know who’s responding and the call details. Since the update I have sent over 29 emails to iSpy complaining of many issues and asking for help! Our neighboring apartments have also written many letters. All I ever get from them is we’re working on fixing the problem. On a positive note I will say that they did reply to my emails until the last one.
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Hello iSpy Team… is anyone out there?
Hasn’t populated a call in weeks. ZERO improvement since their update 5 days ago!
