Won’t add receipts anymore
Awesome product. Like every else in life, it works until it doesn’t
Broken
Been using it for a few months with only a few issues. Today, it just won’t work. Won’t recognize my scanned receipts. Might have to use another app
Apps seems to be getting worse!
I’ve had this app for 3+ years and it was a revolution for this type of thing. I scan the app. Put it in either personal or business, and it finds the info. Since I’ve had it it seems like it’s not finding the stores as it did in the past. Then I go into the app and switch its name is hard.
If it finds the name only if you spell it 100% the way the are looking for it. Capitals, spaces, and that is a guess because how do you know how they inputted it JL to the itemize data base.
2nd if I switch to business as the expense it has to error put 2-3 times. I usually have to swipe away the APL. Go back in and then try again. But this year we found a ton of these receipts did not show in the report. If I wanted to go back through my receipts I would simply add them to a shoe box, and go back through at the end of the year. I hope the figure this out, because I’m not going another year again if this keeps up.
If it finds the name only if you spell it 100% the way the are looking for it. Capitals, spaces, and that is a guess because how do you know how they inputted it JL to the itemize data base.
2nd if I switch to business as the expense it has to error put 2-3 times. I usually have to swipe away the APL. Go back in and then try again. But this year we found a ton of these receipts did not show in the report. If I wanted to go back through my receipts I would simply add them to a shoe box, and go back through at the end of the year. I hope the figure this out, because I’m not going another year again if this keeps up.
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Terrible Support
If you have any problems, good luck getting any help. I have tried through the website, calling, and putting in a ticket. My ticket is currently 4 months old with no response. Spend your money elsewhere.
Super SLOW at doing what it says it does…
This app performs as indicated but, is annoyingly SLOW!
12 months on still require password after every update
The requirement of a password after every update is a significant UX flaw.
So many issues and very slow
This app is very slow and every time you attempt to upload more then one image a day it says error occurred and logs you out. Very frustrating and disappointing.
Been Looking for An App Like This!
This app is exactly what I need for keeping track of my expenses while traveling in multiple countries using multiple currencies. It keeps expenses separated and in different categories and totals them up for you by category. It puts everything into an awesome report too.
Itemize is excellent for recording expenses.
This app is easy to use and generally records all information accurately. Automatically selects pre set categories, but additional custom categories can be created. Common chain store merchants are identified and recorded. Custom merchants can be created when the app can’t identify the merchant. The app does have issues with long receipts and some information may need to be added or modified. Possibly a method to separate a long receipt into two photos might help. Individual expenses can be tagged for business purposes. Reports can be created and much of the app information can be reviewed through their website on a computer.
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Practical, but needs refining
I love the easy to use operating system and the fact that (when it works) it categorizes the expense, credit card used and the logo of the vendor auto populated, HOWEVER, the photo of receipt isn’t very clear. I thought perhaps it was my lack of Photograohy skills, but I read another’s review and they have confirmed the photo is in fact unclear. Also, it takes rather long for the system to “process” the information captured from receipt; certainly needs refining. I still love the concept and will continue to use this app as I’m a Real Estate professional so with that said keeping track of faded crinkly receipts is certainly more of a headache than using this app.
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Response from developer
Hello! We've released our new and improved version 5.0 and would love for you to check it out! Please feel free to update the review if you believe we've fixed some of the issues you were experiencing in the older versions.
Needs serious work
For an app that has one job, it’s not very good at it.
I get that if a photo isn’t clear or a receipt is wrinkled/faded, that an algorithm can’t make out the details.
What I don’t understand is why the app algorithm argues with how I label expenses. I toggle work expense, it saves as verified, but when I double-check, I have to re-toggle and redo the expense category and in some other cases, I have to redo the date and the merchant..AGAIN. ‘Which was infuriating while going through a stack (from a box of) of receipts.
I like the filters for exporting and the options for doing so (pdf, excel, + receipt photos) but the filters are useless if they don’t stick.
If I get negatively audited due to any of this, I certainly won’t be a paying customer.
I get that if a photo isn’t clear or a receipt is wrinkled/faded, that an algorithm can’t make out the details.
What I don’t understand is why the app algorithm argues with how I label expenses. I toggle work expense, it saves as verified, but when I double-check, I have to re-toggle and redo the expense category and in some other cases, I have to redo the date and the merchant..AGAIN. ‘Which was infuriating while going through a stack (from a box of) of receipts.
I like the filters for exporting and the options for doing so (pdf, excel, + receipt photos) but the filters are useless if they don’t stick.
If I get negatively audited due to any of this, I certainly won’t be a paying customer.
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Automatic charge after cancelling
I was charged automatically for a subscription after I had cancelled it many many many months in advance. I even contacted their customer service by email and they simply never got back to me about it before the charge happened. Awful customer service total scam I want my money back
No support
Developer says to email support but they ignore your support email. The app itself works well, but I had issues with emailing receipts. I wrote to Support three times asking for help and never received a reply. Eventually I deleted the app and reinstalled it and my emailed receipts were there. It would’ve been nice if Support had answered any of my three requests for help.
Update reply to developer: I replied through the app itself through “support chat.”
I was trying to decide between Veryfi and Itemize, but unfortunately no one ever responded to my support requests. I figured the fastest response that I would get would be the response through the app. I do not know what happened to my questions, but they never did get answered.
Update reply to developer: I replied through the app itself through “support chat.”
I was trying to decide between Veryfi and Itemize, but unfortunately no one ever responded to my support requests. I figured the fastest response that I would get would be the response through the app. I do not know what happened to my questions, but they never did get answered.
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Response from developer
Hi, did you write to Support@itemizecorp.com? We don't see any record of any missed conversations or support threads that were not replied to.
Great way to track my expenses
The app is easy, fast and accurate. It is a great way to track my expenses. Snap a picture and the copy of the receipt along with the total, tax, etc is right there in the app in a few seconds. I love the new Receipt Details feature. Even though it is in Beta, it is pretty good at capturing the details in most cases. I can add/change any of the details too.
This app stays on the main screen for me.
This app stays on the main screen for me.
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Bait & Switch
I downloaded this app several months ago. At the time, the website said users could have free, but limited, access to the app which worked fine for my needs. Now today I got a notice that my "trial" ended (I had a full access trial that ended months ago) and now I can't access anything on my account without paying. Essentially it's ransomware at this point.
I tried messaging the company but no one was available and despite saying to leave a message, their website doesn't allow you to leave a message.
Even if you plan to pay (in my opinion way too much monthly!) for the membership, beware that they have lousy communications and may change the terms on you without any warning.
I tried messaging the company but no one was available and despite saying to leave a message, their website doesn't allow you to leave a message.
Even if you plan to pay (in my opinion way too much monthly!) for the membership, beware that they have lousy communications and may change the terms on you without any warning.
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Response from developer
Hello and thank you for the feedback! Itemize has that it is a 14 day free trial posted in the iTunes description and on our website. We apologize that you did not see the posting. At this time, we only offer a 14 day trial and then the user has the option to upgrade or not. There is no permanently free version offered. We do keep user data per our terms of service, so you are welcome to upgrade to continue using.
Still crashes sick of reloading - give up
Crashes and need to reload app sometimes..otherwise a great idea and app.
Just crashed again ... deleted and reload app again.... until next time .... getting a bit ordinary.
Just crashed again ... deleted and reload app again.... until next time .... getting a bit ordinary.
Response from developer
Thank you for bringing the crashing to our attention. We have released version 3.7.21 to fix these issues. Please upgrade your Itemize application.
Great app
Love that it's FREE
Unsatisfy
This app does not work on my iPhone 7 it keeps closing every time I open it
Response from developer
Thank you for bringing the crashing to our attention. We have released version 3.7.21 to fix these issues. Please upgrade your Itemize application.
Life Saver
Itemize saves me SOOO MUCH time and hassle. This app has saved me from spending hours doing bank statement reconciliations. Expense reports. Tax time. Both business and personal is easy to track with TAGS. Exporting to excell with the images - automatic categorization is a life saver. I've had to contact customer service in the past for some glitches and they were responsive, timely, understanding, and stayed in constant communication with me. I was very impressed and continue to stay loyal to them because of their attention to detail and commitment to customer service. Get the APP. You'll love it. Then, you'll buy the upgraded because it's awesome. The end.
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Crashes on startup
Was a good app but has been crashing since the last few updates..
will change rating once app is fixed but issue hasn't been fixed in months..
will change rating once app is fixed but issue hasn't been fixed in months..
Response from developer
Thank you for bringing the crashing to our attention. We have released version 3.7.21 to fix these issues. Please upgrade your Itemize application.
