Year three, still loving this app
When I first opened my solo practice, I chose Ivy Pay simply because it had the lowest fees. Three years later, I’m still sticking with it! It’s really easy to use, has a clean interface, and allows me to collect fees when I’m ready to do so. I’ve had some feedback related to invitation texts going to spam and appearing overly vague, as well as some difficulty having to re-enter card info after initially declined—but their customer service always provided clear rationale for why these features function the way they do for HIPAA and other compliance purposes. In my experience, all customer service inquiries are responded to quickly, clearly, and kindly.
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Great App!
Such a helpful app for solo practitioners, and excellent customer service.
Works great!!
This is the best service for therapists specifically for collecting payments. It’s quick, efficient, no issues, customer service always responds right away, and very straight forward with the lowest overhead cost out there!! Use this!!
Great App
I’ve been using Ivy Pay for several years now and it’s worked great for my practice. They also have a very helpful and responsive customer support team which is a major plus.
Great option for HIPAA compliant payment
I love using IvyPay and have had no issues using it and my clients have had no issues. My only grip is that it’s an app only. I’m Telehealth only and would love to have a tab open to bill rather than have to open up an app on my phone or computer(the computer app isn’t the easiest to use). Other than that, I love it!
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Trouble shooting payment
I had an issue with my payment system and reached out for help. Jules was responsive, clear, and took the time to walk me through the troubleshooting steps. Their suggestion to remove the declined charge and send a fresh request solved the problem, and everything worked smoothly afterward. I really appreciated the thoughtful support and prompt follow-up. Excellent customer service!
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AMFT
Customer Service is amazing. I had an issue and it was resolved within 24 hrs.
A necessity for therapists
Love this platform. Easy to use with almost as much as you need to use as your only EMR. only reason it’s not five stars is that you can’t call them for support. Only email.
Great app, lowest fee (?)
I really appreciate Ivy Pay quite a lot. It works effortlessly and takes what I believe is the lowest fee of any other payment platforms. The features they do include like good faith estimates and one-tap to charge are excellent. My clients’ experiences with it have all been very positive. The payout frequency is great. Customer service has been very helpful. One feature to add would be automatically generated superbills; that would make this app perfect!
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Excellent for solo practice
I’ve been using this for several years with no issues. I appreciate the ability to charge clients, not having to wait on them or remind them about missing payments. It was also the lowest credit fee among my options at the time.
Steals from custome
My customer was double billed a $400 charge. I was only paid one time initially. I had to refund my customer the extra $400 they were charged, meaning I got paid nothing. If you’re okay with a processor stealing your money, this is the app for you!
Ivy Pay Support
Recently I switched to solo practice from group and Ivy Pay support team has been great at providing me support and clarity as I needed. Also Ivy as an application is great - start forward and easy to use for transaction needs. Highly recommend using it if you’re talking co pay’s and/or private pay fees!
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Love Ivy Pay
I cannot recommend this enough. This has made billing so much easier for my practice and the convenience is unmatched. I highly recommend Ivy Pay.
Great tool!
I love Ivy Pay.
It is so useful and the support is fantastic!
It is so useful and the support is fantastic!
Great app!
This app is so easy to use and there’s a great support staff that is efficient and resolves issues quickly. Would highly recommend!!
Easy to use
I love the app, very intuitive and easy to use. My only request would be if a client card is declined that we have the opportunity to try running their card again instead of needing to have them resubmit their card info.
Ivy pay
I love Ivy pay! No hassle no fuss. Everything you need in a payment source is there.
Wonderful!
EXCELLENT customer support!
Customer service
I received very quick support from Jules. Much appreciated!
Great app!
I have been using IvyPay since I started my private practice. It makes collecting payments from clients so simple. And the funds get put right into my business account within a business day or 2. The app itself makes tracking the payments super easy as well. It is well worth the money I pay for it for the peace of mind and ease of money transfer. I highly recommend it!
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