Missing issues
I constantly lose access to my subscription mid-year and have to spend days trying to get someone to help me to actually be able to get access to a magazine. I wanted to read for days prior. Very frustrating it happens repeatedly over and over. And using iTunes sync and using restore my purchases and updating and reloading me app don’t work.
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Summer 2021 issue won’t download
Normally I’d give this app 5 stars, but not lately. I have an iTunes subscription paid up to March 7, 2022. The Summer 2021 issue shows up in my library, but when I tap to download it, I get an error message every time. I’ve tried “Restore Purchases” multiple times over several days. Still won’t download.
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Horrible
since updating this app a few years back I have lost years and years of issues. I had every digital mag Intereave Knits had put out. Now I have access to 5 issues because the app gives a restore failure notice and no recourse whenever I try to get my old issues back. Additionally, I am a subscriber and the app doesn’t give me the issues I have paid for. I have been breaking down and purchasing issues a second time. I have no problem with the other Interweave apps but this in a disaster.
A way to contact someone for help with the app would be greatly appreciated
A way to contact someone for help with the app would be greatly appreciated
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Too many problems and won’t let me leave comments
What happened?Magazines
too
too
So Disappointed
I was a loyal online customer and looked forward to every issue. I’ve been paying for an annual subscription for YEARS. Now, Zinio can’t restore my purchases? This is so infuriating. I want to cancel, but then I lose any access to my previous purchases. Getting through to Zinio is basically one of the 12 trials. Interweave, you need to pressure Zinio to get it together for us iTunes customers. Meanwhile, just get an old-fashioned print subscription. I’ve wasted so much time trying to fix this, and I’m flabbergasted.
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What a sham
I’ve been a digital subscriber for years via iTunes app. Can’t access any of my content but F&W are still taking my money. Looking back at old reviews online this seems to be a pattern. It’s impossible to write an accurate review of the app since I am unable to access any content although historically app was a bit clunky IMHO. Now I’ve lost years of magazines. I reached out to the internet confident that someone out there could help but, for once, the internet community failed me.
Would NOT recommend on recent experience
Would NOT recommend on recent experience
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Can’t login
It looks like a great app but I can’t login. My login is through my google account and that’s not an option like it is online. So I have this app downloaded and I check it every so often waiting so that I can login. Makes me so sad.
Zinio should be charged with grand theft!
I subscribed to this magazine from the beginning (I think at least 8 years). This update erased all my magazines. I have emailed back and forth with Zinio at least 20 times. First, they told me I had no subscription. I sent the most recent RENEWAL confirmation from iTunes. Now they admit I have a subscription, but won’t restore my magazines unless I can produce a receipt for every single magazine. And yes, I deleted the app, reinstalled, blah, blah, blah. These people are thieves and Interweave should be ashamed.
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DOES NOT WORK
I have a subscription to IW Knits thru iTunes and was OK until probably the last upgrade. Now I can’t access anything - and I have tried in both iPad and iPhone. I have upgraded to latest version, waited even a few days for purchases to restore (another reviewer suggested that might take a few days), but to no avail. Until they fix this, don’t subscribe thru iTunes.
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Where are my digital issues?
I can no longer access via iTunes! I purchased all the back issues previously via iTunes but they do not restore with the new update. Users beware: Don't Update until this is fixed!
eating crow
I must now revise my initial review. I did hear from the developer. Apparently, once you set up your account, it takes 24 to 48 hours until you can restore your purchases and access new content. The new app is actually more user friendly. I am giving it 4 stars (not 5), because it does not tell you there is a lag once you set up the new account. This cost me over two hours with Apple support and sending emails to the developer.
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New version failure
Wow... I have been a subscriber for years. I can’t view past or present editions with the new version. The zinio website dead ends at a cookie pop up that goes to a blank page. Additionally, there is no refund on a year long subscription that I’m only a month into and have no way to look at!
Update killed all access
The latest update blew away ALL issues and neither a sync nor a restore has resolved the issue.
Puhleeze! We are in the 21st century, folks.
Puhleeze! We are in the 21st century, folks.
Tired of the problems
Like others here, I’m tired of the constant problems with this app. Now I can’t access issues I already paid for, and restoring them is impossible. Cancelled my subscription.
Don’t ever buy an issue or use the app.
Currently the spring issue has the cover of another magazine Knitscene. Previous issue has a gray rectangle for the cover. Absolutely no support for the app. I don’t think they know what quality control is. Previous issues I paid for no longer available. Rip off!
Buyer Beware
I bought a subscription through ITunes when the first issue was available and subscribed for a couple of years. After they updated the app, I can no longer access any of the issues that previously PAID FOR! Unless you enjoy being ripped off, do not subscribe or purchase issues. If I could give negative stars I would.
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Very bad
You took an easy to read app for a magazine & turned it into a difficult cumbersome piece of junk
I would give it 0 if I could
If you unsubscribe, you lose the ability to view ALL of the issues you purchased. They made the change and neglected to tell subscribers. This is ROBBERY and they should be ashamed of themselves.
Outrageously Bad!
I’ve had nothing but problems with this App/iTunes subscription. Issues don’t appear for months after they’re published and app support never comes through! After years of frustration, I cancelled my iTunes subscription and now I have no access to all the issues I’ve PAID for!!
More Crash Time than Read Time
This version of the app crashes with regularity throwing the reader back to the home screen. App desperately needs attention.
