Jameel App
Jameel App is amazingg and so helpful ! Thank youu soo muchhh , you are soo professionel , the ladie is excellent !!!
House cleaning
Wonderful service easy to book last minute disaster at home that needed urgent cleaning and the ladies arrived ready and enthusiastic to help clean. They cleaned so well and so quickly but home was shining after. Thank you I will use them again.
Not happy
2 hours late. Want to reschedule. Being ignored on WhatsApp. Phone number doesn’t work to call to reschedule.
‘PREMIUM’ is hilarious. AVOID AVOID AVOID
Even sure to screenshot this and whatsapp it to them because, my Lord, the absolute WORST business to deal with. In the latest episode of their nonsense, they show massages available from 6.30, a time a book for, only to find out they book me in for 10.30 am and as per, my messages to them get ignored. As well as cleaners blocking my toilet and not being held to account and the 4/5 hours between Whatsapp messages (the only means to reach their ‘customer support), just an all-round joke of a company. The only reason I put them on 2 stars and not one IS for the reason that they provide actual HIGHLY-skilled therapists, who are so lovely. Other than that, ABYSMAL! Also, be aware that if you rate a service with low stars, Jameel will automatically adjust it to 4.5/5 stars.
MARCH 2026 UPDATE: My experience with Jameel has been nothing short of exhausting and unacceptable. I paid for a one-month cleaning subscription, only for them to fail to send a cleaner on two separate occasions. This is not a one-off mistake - it is a pattern of unreliability.
What makes matters worse is their complete lack of accountability. Instead of proactively checking with their own cleaners, they repeatedly message me asking whether the cleaner has arrived - even when I’ve made it clear that I am at work and unable to verify this myself. The responsibility should lie with them, not the paying customer.
To add insult to injury, I was previously offered a measly 50 AED compensation voucher, which I was given just seven days to use - an almost laughable attempt at resolution considering the ongoing issues I’ve faced (and can easily evidence across more than 10 separate incidents).
The most recent failure was particularly unacceptable. I was told on the day that the assigned cleaner had “taken off for Eid” and that Jameel had not been informed. That alone highlights a complete breakdown in their internal communication and planning. As a customer, why am I the one discovering this after the fact?
Even more frustrating was the tone and handling from customer support. I was told to “calm down” while dealing with repeated service failures - completely inappropriate and dismissive. When I challenged their lack of ownership, I was met with scripted, defensive responses such as “issues occur” and that they are “not perfect”. That may be true - but consistent failure without meaningful resolution is not acceptable.
Eventually, I requested cancellation and a refund for the remaining services, which they processed - but only after significant back-and-forth and frustration.
From missed appointments, poor communication, and dismissive customer service, to a system that clearly does not prioritise the customer experience - this has been a diabolical service from start to finish.
I would strongly advise others to look elsewhere.
MARCH 2026 UPDATE: My experience with Jameel has been nothing short of exhausting and unacceptable. I paid for a one-month cleaning subscription, only for them to fail to send a cleaner on two separate occasions. This is not a one-off mistake - it is a pattern of unreliability.
What makes matters worse is their complete lack of accountability. Instead of proactively checking with their own cleaners, they repeatedly message me asking whether the cleaner has arrived - even when I’ve made it clear that I am at work and unable to verify this myself. The responsibility should lie with them, not the paying customer.
To add insult to injury, I was previously offered a measly 50 AED compensation voucher, which I was given just seven days to use - an almost laughable attempt at resolution considering the ongoing issues I’ve faced (and can easily evidence across more than 10 separate incidents).
The most recent failure was particularly unacceptable. I was told on the day that the assigned cleaner had “taken off for Eid” and that Jameel had not been informed. That alone highlights a complete breakdown in their internal communication and planning. As a customer, why am I the one discovering this after the fact?
Even more frustrating was the tone and handling from customer support. I was told to “calm down” while dealing with repeated service failures - completely inappropriate and dismissive. When I challenged their lack of ownership, I was met with scripted, defensive responses such as “issues occur” and that they are “not perfect”. That may be true - but consistent failure without meaningful resolution is not acceptable.
Eventually, I requested cancellation and a refund for the remaining services, which they processed - but only after significant back-and-forth and frustration.
From missed appointments, poor communication, and dismissive customer service, to a system that clearly does not prioritise the customer experience - this has been a diabolical service from start to finish.
I would strongly advise others to look elsewhere.
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Worst service providers
If you’re looking for a maid service that delivers confusion, frustration, and a powerful desire to clean everything yourself afterward, this is the one. Otherwise, I recommend literally any other option.
If I could give zero stars, I’d give negative ones!
If I could give zero stars, I’d give negative ones!
