AI needs some work
For the cost of this service, I expected quicker turnaround for the CGM coming. It took several weeks, all while I was paying a high monthly cost that I couldn’t take advantage of without the CGM data. I also paid extra for a 2nd sensor and it didn’t come (nor did the patches to stick over them) until I reached out to support. Then when I wanted to cancel my account there is no way to do so in the app. I spent too much time reading online, not finding the answer. When I asked the AI bot in the app, it told me I could delete my account in the Account Settings in the app, but there’s no option to do so. When I asked the bot again what to do if I couldn’t do that it said to go to the Help and Support knowledge base, meaning more reading and searching. Eventually I have to open a ticket to just delete my account. For a company based in AI, it doesn’t feel like it’s being used efficiently, unless hiding how to delete accounts is the aim. Otherwise, I found the food logging steps to be a little tedious at times. Not terrible, but not I did forget the extra step of logging the meal once I had added all the components of it together and had to start over. The UI could improve there. The integration with my Apple Watch was nice. I already log my fluid intake in a different app that feeds into Health, but that didn’t go from Health to January.ai.
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Customer Service non-existent
Perhaps a good product but can’t tell as no help w set up. No reply from customer service. V disappointing
Don’t bother to use anymore!
Needs to synch to Lose It instead of requiring dual entry into this app, which is not great.
Glucose monitor
Prediction not correlative to measurement.
Doesn't work
Stopped syncing with Libre on day 2 of training, so probably going to be a HUGE waste of money.
