Reliable!
JC Penny has always been the best for reliability:)
Nana
JCP
Not a good appp
I can’t even create an account to get my point across about fraud charges and the only one is a company charge for $66.96
Rockaway Mall
Not one sign directing you to pickups
Mike T
Ok 👌 🌸 Capricorn I will be back ASAP When I’m able because I’m looking 👀 forward to do some shopping 🛍️ l love today’s great Sales on men’s clothing.. I know I missed out on some sales but keep making my day 💞 Mike T
Stolen card number
I have had a JCP card for over 20 years. I never had an issue with my JCP credit account until the cards were turned over to a “bank”. My card has been used fraudulently and I have had to replace my card three times in the last year or two. That is ridiculous!
Points should NOT Expire.
The fact that y’all think it’s right for points to expire is not right at all!
Everything is expensive as it is and one shops when one can and one earns a few points only to find out they are expired and no longer there for one to use.
Everything is expensive as it is and one shops when one can and one earns a few points only to find out they are expired and no longer there for one to use.
Website
Locked my account even after I changed my password and said it was good. Go to log in and keeps saying I am locked out
Announcer in store
I shop at the JC Penny in Orange Park, Fl. They have a intercom system and someone announces the sales. You can not hear anything when he is speaking. It is so annoying and makes your store sound like a bargain barn. Cheapens the store and is annoying.
Customer Service
Store associates are very nice and knowledgeable of where things are and the sales ! It’s nice to shop where you are greated kindly and if assistance is needed the associate has a great attitude and make your shopping experience great
Payment
I went to the store to make my payment, and the register said that it was not confirmed, but the keypad said it was. So the lady told me to run it again, and I did and it charged my bank account two payments. I called customer service and they told me I did not have to make another payment, and when August 1 rolled around those two payments were still on my statement and they lowered my credit limit and did not return the one payment that was not supposed to be made. I will be closing my account.
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Awesome
Great quality and prices.
Exchange policy sucks!
Tried to exchange a bra I had purchased. I bought two At the same time but one did not fit. Could not find receipt , just wanted to trade. The manager said no that nothing could be done without a receipt . My charge showed the purchase on my account. They were not able to look it up. If you look up the founders policy it clearly states if something is purchased at Penney’s it can be returned. He’d be so disappointed in your store. Been shopping at Penney’s since the 1970’s and my parents before that. I will not shop there anymore!
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Jewelry purchase attempted to buy shoes and shorts same problem as last time!
Terrible I have been a credit card customer for years and I couldn’t place an order for the complex computer system and was locked outside cancel any of the order that might have gone through.
Store pickup
I placed an order for store pickup which is supposed to be ready in 2 hours. At almost 4 hours it is still not ready and calling customer service has been no help. Poor service is why I rarely shop this store!
Credit Line
Good products but took my credit line from $500 within 1 year down to $100 and due to not being used in two months I no longer have any credit available BS made my payments.
Great service but
I ordered an item online. Someone helped me get my item almost immediately. But when I opened the bag when I got back Tony car the item has a huge dirty mark on it. ☹️
Delivery Time is Poor
Ordered a pair of shoes on 7/24 for a funeral on 7/31. When ordering, it stated delivery would be approx Weds 29th so I ordered. Confirmation email says deliver 8/4. That’s 11 days and not good enough.
Online Account
I changed my email & after 8 days, I still cannot access my account online. Customer Service has not been able to successfully offer immediate assistance….RIDICULOUS!
Fix This App
Please fix your app where I can see my credit card balance like I used to !!!!
