Username
Able to login on the website but app can’t find my username.. zero stars
Julie47!
Julie47!
Won’t let me sign in on app
Every time I try to sign in, it says username or password is incorrect. I change my password, same thing. The weird thing is I can log into the site with no problems using the same exact info I use when trying to sign in on the app
Synchrony bank, worse creditor
Not customer friendly. For so long let me tell you I’ve had this account for 51 years not with synchrony. But with JCPenney’s. I have paid my account off each time. I have used it. Recently I made. Two payments for large balances from an account with limited funds and was notified they were returned. Each time I paid the balance in full from the correct banking. These balances were not due nor were they past due it was within a few days of use. synchrony chose to close my account and not allow me the benefit of explaining to them that this was an error, but they had received their balance on time each time. I spoke with several people in their company. And they refuse to reinstate my account. I have over an 800 credit rating and have never been treated so poorly by a bank.. people who go past two are given more chances than I have. I was crushed. I have chosen not to do business. With synchrony and asked my family members not to do business with synchrony.. After 51 years of being a devoted JCPenney customer, I have closed my account and I’m deleting the online reminders. I have chosen to shop elsewhere. Please be careful when doing business with this bank if at all don’t.
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Love this app & the Elko NV store
The app is So user friendly- open, click, get it done!👏🏻👏🏻💪🏼& Love your Elko, NV store, the sales people are so AWESOME!!
Especially Barbara & Shania they are SO VERY FRIENDLY & HELPFUL!
From the greeting & Smile as you walk through the door, to their expert help with the merchandise!
I will be going back today to shop as Barbara & Shania are so Awesome
Can’t wait to see them
Thank you for employing people as nice & helpful as both of these salespeople
Sharon Griffin
Especially Barbara & Shania they are SO VERY FRIENDLY & HELPFUL!
From the greeting & Smile as you walk through the door, to their expert help with the merchandise!
I will be going back today to shop as Barbara & Shania are so Awesome
Can’t wait to see them
Thank you for employing people as nice & helpful as both of these salespeople
Sharon Griffin
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Low life business practices
Tricked and impossible to make payments on app!!! Goes to merchandise!!!!
Special
I visited today. I had to wait in line 2 people were ahead of me. I watched this sales lady, Gina who was courteous, helpful & friendly. When it was my turn she greeted me the same friendly, courteous & helpful; I had to ask her name, Gina - Del Amo mall.
IT dept
This is ridiculous my password is so difficult to change. This is not necessary.
Worst customer service ever
Ordered $226.00 worth of merchandise and it was sent to a wrong address. They would not replace the items nor would they credit my money back. I have beef a JC Penny card holder for more than ten years
App Could be better quality
Can see pictures of items clearly, always blurry unlike other shopping apps
Slippers
JC Penny’s has the best assortment of ladies slippers! I go there for quality. I ordered the same name brand from Amazon & they were a cheap copy, made in China. Never again.
Maria Sakowitz
Maria Sakowitz
App Update STINKS!
I regret installing the new app update because the search function no longer works properly. I won’t be purchasing anything more from JCP until that issue gets fixed. I liked the convenience of shopping from the app, but it doesn’t function properly now, so no more online shopping for me with JCPenney.
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Great App
The app interface is great. Easy to use. So glad there is an app that I can use to still shop at JCP. Getting jewelry sent takes too long though. Usually weeks so be prepared for that. There are fewer and fewer stores now. The one by me is falling apart and really let go. The landlord won’t fix things. Large holes and missing tiles in the ceiling with 50 gallon cans sitting around catching water. The jewelry counter needs a full makeover because it’s falling apart and showing its age A LOT. JCP used to be the place to go for great home goods, jewelry that is affordable and good quality, great church clothes and epic sales. Most of this is still true only because the app saves your brand. But there are people who also love brick and mortar stores to SEE and FEEL things for themselves.
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Bothersome
Wants me to sign in before looking. I don’t want to so I left.
Great assistance with shopping
Christine was working in jewelry and saw me looking at purses. She came over and was so helpful. I also had an exchange and a return. She went above and beyond. It was a great experience!!!
Been shopping there all my life.
Great sales
Online experience
After having reset my password recently, it wouldn’t accept my password and wanted a new. In doing the process, it locked me out of my account. So I go back to my email to unlock it and it doesn’t unlock it. I tried to check out as I guess, but it’s requiring me either to sign in or create a new account. Frustrating.
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registering for rewards
-i created an account
-when i tried to sign in, i received a message saying my account was not found
-when i tried to sign in, i received a message saying my account was not found
Prices never match
So today they have a buy one and get two free sandal sale. When you scan certain sandals(Clark’s for this example) it has a sale price and a buy one get two free right under the price. But when I went to check out they rang up the original price with the other two free.
Another way their app is terrible. When you scan an item for price check, you can’t automatically add it to your cart. You literally have to go back to home and search the name to find it and the price is rarely the same
Another way their app is terrible. When you scan an item for price check, you can’t automatically add it to your cart. You literally have to go back to home and search the name to find it and the price is rarely the same
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JCPenney portraits sluggish
Did new born photoshoot about 2 weeks back. Have not received digital prints on Shutterfly even today. Both are blaming each other for some bug. Why should I care?
