Love this app !
Plan is practical, and the results speak for themselves. I’ve had other trainers before, but none compare to the support, knowledge, and motivation I get here. Truly one of a kind!
Extremely disappointing.. took my money and did not coach me at all
But I never received that follow-up call. Instead, I was sent the same workout plan as one of my gym friends I see, with the same day-to-day schedule! We have different body types and lifestyles, his plans are not personalized.
Due to the lack of guidance, correspondence and the identical plan I received, I inquired about the possibility of cancelling. They agreed to cancel, but I did not receive a full refund — a significant portion was deducted. Additionally, I did not receive any one-on-one training or guidance, and Jorge was unavailable to answer my calls, questions or be there as a coach. Once he received my payment, he went MIA.
Overall, my experience was disappointing and unprofessional.
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Recibí una llamada inicial antes de realizar el pago. Después de pagar, me dijeron que habría una llamada de seguimiento antes de comenzar el programa que él había preparado para hablar sobre el plan personalizado, mi alimentación, los suplementos recomendados y un plan general adaptado a mis necesidades.
Pero nunca recibí esa llamada de seguimiento. En cambio, me enviaron el mismo plan de entrenamiento que uno de mis amigos del gimnasio, ¡con el mismo horario diario! Tenemos diferentes tipos de cuerpo y estilos de vida; sus planes no son personalizados.
Debido a la falta de orientación, correspondencia y al hecho de que recibí un plan idéntico, pregunté sobre la posibilidad de cancelar. Accedieron a cancelar, pero no recibí un reembolso completo; me descontaron una parte significativa. Además, no recibí entrenamiento ni orientación individual, y Jorge no estaba disponible para responder a mis llamadas, preguntas ni para estar presente como entrenador. Una vez que recibió mi pago, desapareció.
En general, mi experiencia fue decepcionante y poco profesional.
Response from developer
Hi jwlopez90, We're truly sorry to hear that your experience didn’t meet your expectations. However, we’d like to clarify a few important points to provide full context and transparency. Following your initial call, we sent you a detailed questionnaire, which you completed. Based on the information you provided, we created a personalized training and nutrition plan tailored to your goals, fitness level, dietary preferences, and lifestyle. At no point were you given a generic program; it was specifically built around your responses. Additionally, for the first three weeks after you joined the program, you received ongoing support and guidance. This included regular check-ins, answers to questions, and adjustments as needed. Our communication channels remained open and available to you during that time. Regarding the cancellation, we understood your request and processed a refund accordingly, taking into account the services already delivered up to that point, in line with our policy. Our mission has always been — and continues to be — to deliver a professional, personalized, and high-value experience to our clients. We appreciate your feedback and take it seriously as part of our ongoing effort to improve. Thank you for your time. — JEFT FIT Support Team
