Impossible to reset forgotten password
Response from developer
Hi, we’re very sorry about this. We recently updated our password reset system, and the latest version of the app now uses a reset code inside the app. Please update Jelly Tracker to the newest version and try resetting your password again. We understand how frustrating it is to be unable to access your subscription. If you are still having trouble, please contact us at support@jellytracker.app or use Contact Us in the app. We’ll help you regain access and compensate you for the time you were unable to use your subscription.
Ridiculous
Response from developer
Hi, we’re very sorry about this. We recently updated our password reset system, and the latest version of the app now uses a reset code inside the app. Please update Jelly Tracker to the newest version and try resetting your password again. We understand how frustrating it is to be unable to access your subscription. If you are still having trouble, please contact us at support@jellytracker.app or use Contact Us in the app. We’ll help you regain access and compensate you for the time you were unable to use your subscription.
As reliable as your favorite jellycat!
Not useful without paying
Response from developer
We hear you, and we totally understand the frustration. As a small team, providing this service involves significant server and data costs. To keep the lights on, we have to limit the free slots for now. To be transparent, over 95% of our users are currently using the free service, and they still receive real-time restock alerts successfully. We suggest using that one slot for your absolute favorite one! As we grow and reach a better balance between costs and revenue, we plan to add more slots for free users and even cooler features for our subscribers. Thanks for sticking with us!
Amazing
Response from developer
That’s exactly what we love to hear! So glad we could help you snag those restocks. Happy collecting, and thanks for the awesome support!
