Amazing
Amazing
Horrible staff
I was charged for missing item and I was charged $32.00 for a delivery I never received and staff blocked me when I called in regards to my order . I literally just spent another $28.82
Zero management
Zero Management Presence – Leadership Completely Absent
I’ve been a occasional customer of Jimboy’s for years and normally don’t expect five-star service from a fast-food taco chain, but the Greenhaven/Florin location has reached a new low. On my most recent visit, it was immediately clear that this restaurant is operating with little to no meaningful management or leadership oversight.
Orders were handled chaotically, staff appeared unsupervised and unsure of basic procedures, and there was no sense of accountability when mistakes were made. Simple requests were met with indifference, and the overall atmosphere felt like the place was running on autopilot — or worse, not running at all. It’s one thing to have an off day; it’s another to give the distinct impression that nobody in charge actually cares whether the location succeeds or fails.
Food was prepared sloppily (cold in the middle, barely wrapped), the dining area wasn’t clean, and multiple customers around me were visibly frustrated with the same lack of direction from staff. When issues were brought up, employees just shrugged — no manager ever appeared, and no one seemed authorized or willing to step in and fix anything.
Jimboy’s can be a solid, affordable taco spot when run properly, but this particular location is a glaring example of what happens when management is either nonexistent or completely detached. Until there’s real leadership and accountability at 7215 Greenhaven Drive, I won’t be back — and I can’t recommend anyone else waste their time or money here either.
Strongly suggest corporate take a hard look at this franchisee. Right now, it’s damaging the entire brand.
I’ve been a occasional customer of Jimboy’s for years and normally don’t expect five-star service from a fast-food taco chain, but the Greenhaven/Florin location has reached a new low. On my most recent visit, it was immediately clear that this restaurant is operating with little to no meaningful management or leadership oversight.
Orders were handled chaotically, staff appeared unsupervised and unsure of basic procedures, and there was no sense of accountability when mistakes were made. Simple requests were met with indifference, and the overall atmosphere felt like the place was running on autopilot — or worse, not running at all. It’s one thing to have an off day; it’s another to give the distinct impression that nobody in charge actually cares whether the location succeeds or fails.
Food was prepared sloppily (cold in the middle, barely wrapped), the dining area wasn’t clean, and multiple customers around me were visibly frustrated with the same lack of direction from staff. When issues were brought up, employees just shrugged — no manager ever appeared, and no one seemed authorized or willing to step in and fix anything.
Jimboy’s can be a solid, affordable taco spot when run properly, but this particular location is a glaring example of what happens when management is either nonexistent or completely detached. Until there’s real leadership and accountability at 7215 Greenhaven Drive, I won’t be back — and I can’t recommend anyone else waste their time or money here either.
Strongly suggest corporate take a hard look at this franchisee. Right now, it’s damaging the entire brand.
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Disorganized
These people even use these apps? Everything is out of place and makes no sense at all on how it’s organized.
A 10 character password? Seriously.
It was bad enough, the goddamn sign up process demands my freaking birthdate, which I fudged a little, and then it was a 10 character goddamn password. Well eff that. I’m not gonna use their stupid app.
