Horrible service
They have discontinued their device and pulled their customer support phone line. If your app or device stops working, they just keep promising to fix it through emails while they provide no time frame and refuse to refund your subscription.
Location accuracy issue caused by Bluetooth handshakes
The Jiobit sometimes connects to nearby Bluetooth devices that aren’t part of the family account, which throws off GPS accuracy and causes false location jumps. Since Jiobit uses Bluetooth as part of its hybrid tracking system, it can mistakenly assume an unknown device is nearby and update the location incorrectly. A fix would be to add a “Trusted Bluetooth Devices” list in the Life360 app so the Jiobit only pairs with approved devices, or to filter Bluetooth updates against GPS before accepting them.
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Last Update Field is USELESS
The app always open with the Last Update field set to 15+ min ago. That tells me nothing. Give me an actual last updated date and time.
Jiobit for my child
I am a very anxious mom especially in today’s world currently and this at least gives me peace of mind, knowing where my child is when he’s at summer camp or school.
Used to be good
Before Life360 buy jiobit, it was excellent. Now the app is outdated and the tracker just don’t work as good as it was before. And we don’t have customer support. The Jiobit website doesn’t work and we can’t access through Life360.
Was ok…
Was alright. Then I got a new phone and tried to login. It tried to force a new account. So I tried an apple login. Now I can’t login using either method.
Total garbage.
Total garbage.
Won’t let you cancel app just acts stupid
Just a big scam not worth the money and their app freezes when you try and cancel!
Horrible…
I strongly advise to look elsewhere…
1. No phone support/contact
2. Ridiculous early termination fee
3. Not worth the high monthly price
4. No prorate to cancellation. They charge you for the full month while taking away the remaining service they’ve already billed you for.
5. If you initially log in to your app via Google, Apple, etc., you can’t access the Jiobit web-based portal to manage your account (says “Looks like you don’t have an account with us”) and no other log in options are given, not even an option to sign up. If there’s a solution you wouldn’t know because there is no one to call. Good luck scrolling through “helpful articles” to find anything.
It’s another subscription money trap. Save your time, money, and energy by choosing another option.
1. No phone support/contact
2. Ridiculous early termination fee
3. Not worth the high monthly price
4. No prorate to cancellation. They charge you for the full month while taking away the remaining service they’ve already billed you for.
5. If you initially log in to your app via Google, Apple, etc., you can’t access the Jiobit web-based portal to manage your account (says “Looks like you don’t have an account with us”) and no other log in options are given, not even an option to sign up. If there’s a solution you wouldn’t know because there is no one to call. Good luck scrolling through “helpful articles” to find anything.
It’s another subscription money trap. Save your time, money, and energy by choosing another option.
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Let me go into live mode when I say
I will re-review this app once the software allows me to choose when to "go into live mode."
I don't care if you think I am "still in a trusted location" I want to be able to choose when to go into live mode and see right where my dog is.
I don't care if you think I am "still in a trusted location" I want to be able to choose when to go into live mode and see right where my dog is.
Frustrated
We got jiobit for our son to go to school just as a precaution. Worked well notifications were laggy. We recently got him an iPhone and canceled our subscription and they continue to try to take money out. Luckily our account is locked due to fraud but even after 2 emails and they saying everything is all set. Very frustrating!
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App not accepting payment and locked out of account
I was really looking forward to setting up the jiobit when I received it yesterday. I made an account on the app the day before in anticipation of receiving the device. I go through the steps of setting up the device and when it’s time to process my payment for the subscription, it keeps taking me back to the same payment screen. I deleted and reinstalled the app, and now I can’t login to my account. When I try to login, it keeps asking for my phone number to send the confirmation number to. It’s basically asking me to make a new account when I just want to login, and then it’s not letting me into the account as it gives me the error message that “an account is already associated with this number”. My issue is that this company doesn’t have a phone number to call, or a real customer representative to speak to. You have to chat with a robot who sends you an email saying someone should write me back. For a company that sells a tracking device for safety, you should have a live customer service rep available to speak to. I bought this for my son to wear on an upcoming trip who has a disability, and this is a time sensitive case. I was hoping to start having him wear it today as he went to school. I hope to be contacted today to have this issue rectified. If this is rectified today, I will change my review. But I am feeling unsettled that I can’t begin using this device.
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Won’t allow new locations
After a year of using this application, it will no longer allow me to add a new trusted places. Also there is no phone support and when you place a ticket via email they tell you that it could be up to 48. That response time is absolutely unacceptable especially when the product is relied upon for tracking children. I am very disappointed with the customer service and reliability of this product.
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“Break contract” charge
My cat lost the bit and I cancelled subscription - was charged $21.85 for “breaking contract”. Nice.
New model not good
We had the previous model and we were forced to buy the new one. The new one has poor battery life, and is just buggy. Doesn’t load locations, just loads and loads and really doesn’t add much value.
Was once great
Don’t waste money on this device. It used to be much more accurate and you would be able to use the ring function at any distance. Now the ring can only be used when attached to blue tooth which in my opinion renders the jiobit useless. Jiobit used to be so reliable and help put my mind at ease as a parent with non verbal disabled children now I see no point when it’s so inaccurate and the ring function is unusable. Very disappointed.
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Just OK, Needs Work
The idea and thought behind Jiobit is great, but the execution is lacking. I don’t want to know that my daughter has left a safe space 5+ minutes after the fact, I want to know the second it happens, which is the purpose behind the device in the first place. The delay between time of arrival/departure and the issuing of a notification to alert me is far too great, in my opinion.
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Loses connection easily on bus
…
Can’t setup
Requires me adding a tag. The tag doesn’t belong to me, it belongs to my mother. I can’t get in to join the account.
App is disgraceful
I’m paying over $200/year in subscription fees after paying over $100 per device, and their app won’t let me add any trusted members to our “care team” or do anything as simple as update my contact information. This is very basic stuff that any moderately competently company should be able to address. They haven’t updated their app in months. I won’t be renewing because I can’t trust such an incompetent company. It’s a shame because it otherwise would be a great product. Battery life is great. Tracking is adequate. Piece of mind… well, we had piece of mind. I no longer trust the device or the app if the company is this incompetent and unresponsive.
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Extremely Annoyed
The app is broken and I can't login. I tried to reset my password but don't receive an email. When it appears to log me in, I can see my child's info for 2 seconds and then it automatically takes me to a "set up a new device" screen. It's in some sort of loop. I called customer service and it's an automated service telling me to access the chat with the app....that I can't get into! WTH! And I could t find a portal version to login as it is just trying to sell me more products. This is insane and what if it were an emergency?
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