Errors
Gives error messages when trying to sign up for care and to call instead
App Good, Service Bad
The app is very easy to use, but unfortunately the service the app provides is extremely inconsistent. Communication between Bright Horizons and the care providers is horrendous. For most reservations I’ve had to make multiple calls to customer service, each lasting 30 minutes or more, and even then I have not consistently been able to get a caretaker scheduled. Extremely frustrating process.
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Response from developer
Thank you for reaching out. We’d be happy to talk through your concerns in more detail — please give our contact center a call at 877.242.2737 (UK 0800 247 1101).
No longer works on v24.4.4 endless logon loop.
Even after reinstalling app, it lets you login but pop up app error stops you from managing backup. Only choice is to get back to Logon screen, which eventually ends up at the same error and then back to logon prompt again! Totally useless app.
Often an unpleasant experience
This app often freezes, doesn’t include information I need (it doesn’t tell you when new paperwork is needed to complete your request, for example), and is very slow. There are simple issues like being unable to search multiple days at once to plan out options for a busy week (it forces you to book all at once). Listing backup options generally when the place you want might not be available seems pointless since they get ignored and I have to personally call multiple locations to find one with an opening nearly every time.
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Response from developer
Thank you for bringing this to our attention. We would love to be able to connect with you to further investigate the issues you are having. Please reach out to the Mobile App Support Team by sending an email to bucamobile.onesupport@brighthorizons.com.
Unreliable
We’ve had ongoing issues with reliability. On multiple occasions, babysitters/nannies have canceled at the last minute, leaving our family scrambling to find alternative care.
Last minute cancellations are extremely disruptive and, frankly, inconsiderate to the family. We rely on this service to manage work and daily responsibilities, and when care falls through unexpectedly, it creates significant stress and logistical challenges.
In addition, there does not seem to be a consistent system in place to provide timely replacements when cancellations occur. Would strongly encourage this service to improve both caregiver reliability and the process for securing backup coverage in these situations.
Last minute cancellations are extremely disruptive and, frankly, inconsiderate to the family. We rely on this service to manage work and daily responsibilities, and when care falls through unexpectedly, it creates significant stress and logistical challenges.
In addition, there does not seem to be a consistent system in place to provide timely replacements when cancellations occur. Would strongly encourage this service to improve both caregiver reliability and the process for securing backup coverage in these situations.
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Response from developer
Thank you for reaching out. We’d be happy to talk through your concerns in more detail — please give our contact center a call at 877.242.2737 (UK 0800 247 1101).
