Often an unpleasant experience
This app often freezes, doesn’t include information I need (it doesn’t tell you when new paperwork is needed to complete your request, for example), and is very slow. There are simple issues like being unable to search multiple days at once to plan out options for a busy week (it forces you to book all at once). Listing backup options generally when the place you want might not be available seems pointless since they get ignored and I have to personally call multiple locations to find one with an opening nearly every time.
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Response from developer
Thank you for bringing this to our attention. We would love to be able to connect with you to further investigate the issues you are having. Please reach out to the Mobile App Support Team by sending an email to bucamobile.onesupport@brighthorizons.com.
Unreliable
We’ve had ongoing issues with reliability. On multiple occasions, babysitters/nannies have canceled at the last minute, leaving our family scrambling to find alternative care.
Last minute cancellations are extremely disruptive and, frankly, inconsiderate to the family. We rely on this service to manage work and daily responsibilities, and when care falls through unexpectedly, it creates significant stress and logistical challenges.
In addition, there does not seem to be a consistent system in place to provide timely replacements when cancellations occur. Would strongly encourage this service to improve both caregiver reliability and the process for securing backup coverage in these situations.
Last minute cancellations are extremely disruptive and, frankly, inconsiderate to the family. We rely on this service to manage work and daily responsibilities, and when care falls through unexpectedly, it creates significant stress and logistical challenges.
In addition, there does not seem to be a consistent system in place to provide timely replacements when cancellations occur. Would strongly encourage this service to improve both caregiver reliability and the process for securing backup coverage in these situations.
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Response from developer
Thank you for reaching out. We’d be happy to talk through your concerns in more detail — please give our contact center a call at 877.242.2737 (UK 0800 247 1101).
Customer support disrespectful
I felt she was having jokes about my last name.
Very unreliable
I have used them 5 times through my employer and 3 out of 5 times nobody showed up. You obviously cannot rely on them for childcare.
hit or miss
Frequently breaks. Most recently broken for over a month!! Doesn’t the developer check for error stats? It’s ok when it works
but clearly the owners/developers don’t use it themselves else ux would be better.
but clearly the owners/developers don’t use it themselves else ux would be better.
Response from developer
Thank you for bringing this to our attention. We would love to be able to connect with you to further discuss the issues you were having. Please reach out to the Mobile App Support Team by sending an email to bucamobile.onesupport@brighthorizons.com.
