Comparison

Passport Mobile vs Back

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Passport Mobile

Discover and redeem offers from participating merchants with this app. Browse deals by category, location, or proximity to your destination. Manage your membership, save favorites, and receive personalized notifications.

Highlights
  • Browse participating locations
  • Discover new offers
  • Filter and search options
  • Map view for nearby discounts
  • Save favorite offers
  • Curated notifications
  • Mobile redemption
Features
Read full description

The Passport Mobile app is the on-the-go resource for your Passport membership! Browse participating locations, discover great new offers and categories, or use the newly-improved category, filter and search options to find just what you're looking for. Switch to map view to browse the discounts nearest to you or in proximity to your destination. Also included are a number of features tailored to your specific Passport membership: quick access to your favorites, curated notifications based on your interests, mobile redemption options and the ability to manage account and gift card inventory! Note: The Passport Mobile app requires that you sign in using a current Passport membership. You must have a card displaying the Passport Dining, Passport Corporate or Passport Lifestyle program logo (or be a registered Mobile card member) in order redeem the offers listed in this app.

About

Back

This app provides peace of mind by offering replacement family care when regular arrangements fall through. It allows users to conveniently schedule care, manage reservations, and find nearby centers directly from their mobile device.

Highlights
  • Schedule back-up care
  • Request previous caregivers
  • View reservation details
  • Receive confirmation notifications
  • Copy past reservations
  • Find nearby care centers
  • Add reservations to calendar
Features
Read full description

Family care emergencies can disrupt your whole day. Bright Horizons Back-Up Care™, a benefit available to you if offered by your employer, can give you peace of mind, providing replacement care when regular arrangements fall through. Now the program is in the palm of your hand! As a user of Bright Horizons Back-Up Care, you can conveniently schedule care right from your mobile device with the Back-Up Care app. Whether your regular caregiver calls in sick, your child has a school holiday, or you’re transitioning back to work from parental leave, the Back-Up Care app is your easy, time-saving solution to managing family care challenges while on the go. You can use the Back-Up Care app to: • Sign up for your benefit (to get started, you just need your employer’s username and password) • Submit a new request for back-up care • Request previously used caregivers • View details of existing reservations • Receive notifications when reservations are confirmed • Quickly create new reservations by copying past reservations • Find nearby centers and view each location on a map • Add confirmed reservations to your device’s calendar • Get details about your benefit offering *Please note: Your employer must participate in Bright Horizons Back-Up Care in order to use this app. Not all employers who participate allow the use of this app. Please contact your human resources department for information on benefit availability.

Screenshots

Passport Mobile4 screens
Back4 screens

Verdict

The call

The clearest difference is monetization model: Back at free against Passport Mobile's ad-supported. On price, rating, review sentiment and ratings volume there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

On the App Store both sit at effectively the same score — 2.5 for Passport Mobile against 2.4 for Back. Both are backed by a comparable volume of ratings — 152 and 127 respectively. Written reviews are what separate them: 20% of Passport Mobile's written reviews are positive against 13% of Back's.

UpkeepUpdate frequency

Passport Mobile ships an update monthly, Back every 3 weeks. The most recent releases landed on November 6, 2026 and November 1, 2026 respectively.

Scorecard1 real difference · 9 level
Passport Mobile versus Back: the parameters behind the verdict, then further details
ParameterPassport MobileBack
PriceFreeFree
Rating2.5 (152 ratings) — better2.4 (127 ratings)
Positive reviews20.0% of reviews — better12.6% of reviews
Number of ratings152 — better127
Update frequencyMonthlyEvery 3 weeks — better
AdsNoNo
In-app purchasesNoNo
MonetizationAd-supportedFree — better
DevicesiPhone, iPad, iPod — betteriPhone, iPad
Requires iOS15.0 — better16.0
Further details — not scored
Size18 MB69 MB
Age rating12+4+
DeveloperPassport Unlimited, Inc.Bright Horizons CC LLC

Customer experience

Passport Mobile

All ratings151 ratings
Positive31.8%
Neutral4.0%
Negative64.2%
Written reviews70 reviews
Positive20.0%
Neutral5.7%
Negative74.3%

Back

All ratings123 ratings
Positive33.3%
Neutral2.4%
Negative64.2%
Written reviews111 reviews
Positive12.6%
Neutral2.7%
Negative84.7%

Bugs and requests

Passport Mobile

Not enough reviews yet to summarise bugs or requests.

Back

Reported bugs

19 issues
  • Login credentials not accepted despite being correct
  • Face ID authentication fails
  • Request Care button missing or non-functional
  • App version mismatch preventing login
  • Forced logout when navigating away from app
Show 14 more
  • Profile information not saving
  • Verification codes not arriving
  • General error messages without details
  • Form data lost when navigating between screens
  • Keyboard not appearing on login screen
  • App crashes on startup
  • Slow page loading causing phone lockup
  • SSO and 2FA authentication failures
  • Reservation confirmation status incorrect
  • Missing emergency contact entry screen
  • Special needs/allergies settings not removable
  • Mobile number textability settings not preserved
  • Address validation rejecting valid addresses
  • Inconsistent data between app and website

Requested features

11 requests
  • Distance-based filtering for childcare centers
  • Display facility names after booking
  • Overnight reservation options
  • Extended session timeout before re-authentication
  • Caregiver selection and preference system
Show 6 more
  • Reservation history and details visibility
  • Real-time caregiver availability updates
  • Automatic backup caregiver assignment
  • Clear policy information in intake forms
  • Improved error messages with specific guidance
  • Search by location other than current position

In-app purchases

None

Passport Mobile

No in-app purchases

None

Back

No in-app purchases

Questions

Is Passport Mobile free?
Passport Mobile is free to download, with no in-app purchases.
Is Back free?
Back is free to download, with no in-app purchases.
Which has better reviews, Passport Mobile or Back?
Passport Mobile is rated higher. Passport Mobile averages 2.5 out of 5 from 152 ratings, while Back averages 2.4 from 127 ratings.
Do Passport Mobile or Back have ads?
Neither Passport Mobile nor Back shows ads.
Which is updated more often, Passport Mobile or Back?
Passport Mobile ships an update monthly, and Back every 3 weeks. Most recently, Passport Mobile was updated on November 6, 2026 and Back on November 1, 2026.

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