Terrible
I have not been able to login for months now. I even set up a new account with a new password and it continues to say “user not found” but when I try to register with that email again, it says email in use. This app never works even when you do get in! I was able to connect to the camera once and never again.
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Terrible website!!
I have tried every way I can to get into this app to set up bird feeder and cannot!! Logon successful and then goes straight to user does not exist!! Even tried different email address and get the same thing over and over!!! This was a gift and sure would love to use it!! Tried password reset!! Do not waste your time with this one!
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No connections
I can not connect these cameras to my WiFi. They require 2.8 gb. My modem is 5.2gb. Buyer beware!
Worthless Device
I highly recommend returning this ASAP. I have never successfully been able to connect my birdfeeder camera to my network. Everything is such low quality. I’ve missed my return window and I’m stuck with a device. I will most likely just throw in the trash. We bought a high-end AI bird camera and it connected on the first try. I’ve tried connecting 25 times with this junk. No success.
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Another USELESS update
Stopped working many updates ago. C’mon APPLE, get rid of this moron
Response from developer
Hello Sorry for the inconvenience. In order for you to better solve the problem, please feedback the problem to our email: fchd001@outlook.com we will deal with it as soon as possible.
Another USELESS update
Still dead…
Response from developer
Hello Sorry for the inconvenience. In order for you to better solve the problem, please feedback the problem to our email: fchd001@outlook.com we will deal with it as soon as possible.
Still doesn’t work with latest update just installed
Last update hangs with continuous notifications saying connecting, but never does. In addition, during this process internet connection stops working.
Still doesn’t work
Last update hangs with continuous notifications saying connecting, but never does. In addition, during this process internet connection stops working.
Ai bird camera Cannot connect internet
It is 2.4G but still failed
Useless
Another useless update.. still doesn’t work, thanks China!!
Latest update
Still not connecting
Junk
Throw it away, worked fine for 3 months until they did a software update, broken for good, junk
Response from developer
Hello Sorry for the inconvenience. In order for you to better solve the problem, please feedback the problem to our email: fchd001@outlook.com we will deal with it as soon as possible.
Bad experience
It’s a okay product only problem is there comersial in this app when want to see the cctv
Still not connecting
Latest update has not fixed connection problem. Was working ok until a couple of updates ago. Installation reaches the point of connecting and never connects.
Love the feeder, APP is for the birds.
***UPDATE**** April 2025
Now the cameras will not even connect to the app. I have overpriced bird feeders and useless cameras now. This makes me so so sad.
Summer 2024
The feeder is great! Camera needs to be charged every few days, but the feeder is busy.
I can almost never watch the birds live. By the time I get through the 5 second ad, the bird is usually gone. I can review what happens during the day… when the app works. I often have to delete the device and sync to my WiFi and whatnot again.
I love the feeders. The app needs a whole lot of work.
Now the cameras will not even connect to the app. I have overpriced bird feeders and useless cameras now. This makes me so so sad.
Summer 2024
The feeder is great! Camera needs to be charged every few days, but the feeder is busy.
I can almost never watch the birds live. By the time I get through the 5 second ad, the bird is usually gone. I can review what happens during the day… when the app works. I often have to delete the device and sync to my WiFi and whatnot again.
I love the feeders. The app needs a whole lot of work.
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JUNK
Another FAILED update for a FAILED camera
Response from developer
Hello Sorry for the inconvenience. In order for you to better solve the problem, please feedback the problem to our email: fchd001@outlook.com we will deal with it as soon as possible.
Love the feeder, APP is for the birds.
***UPDATE**** April 2025
Now the cameras will not even connect to the app. I have overpriced bird feeders and useless cameras now. This makes me so so sad.
Summer 2024
The feeder is great! Camera weds to be charged every few days, but the feeder is busy.
I can almost never watch the birds live. By the time I get through the 5 second ad, the bird is usually gone. I can review what happens during the day… when the app works. I often have to delete the device and sync to my WiFi and whatnot again.
I love the feeders. The app needs a whole lot of work.
Now the cameras will not even connect to the app. I have overpriced bird feeders and useless cameras now. This makes me so so sad.
Summer 2024
The feeder is great! Camera weds to be charged every few days, but the feeder is busy.
I can almost never watch the birds live. By the time I get through the 5 second ad, the bird is usually gone. I can review what happens during the day… when the app works. I often have to delete the device and sync to my WiFi and whatnot again.
I love the feeders. The app needs a whole lot of work.
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JUNK
Junk junk junk, stopped working many “updates” ago, but then I’d expect nothing less from the Chinese!!
Response from developer
Hello Sorry for the inconvenience. In order for you to better solve the problem, please feedback the problem to our email: fchd001@outlook.com we will deal with it as soon as possible.
App hasn’t worked for months, so I haven’t been able to use my 2 bird cameras
Update 3/15/25: 2 additional app updates installed and cameras still won’t connect. I have correctly followed all troubleshooting steps, but still refuses to connect. Have made additional attempts to contact the app developer and Bird Dock company, still zero response from either. I started trying to contact them in Nov 24, and they have yet to respond. I’ve filed a complaint with the California Attorney General’s office since Bird Dock company’s address is there. I encourage everyone who is having this same issue with their Bird Dock to do the same.
App worked great for about a year and then stopped connecting to the camera, rendering the camera useless. I have only been able to connect my 2 cameras to the app for 3-4 days total since mid-November 2024. I have reported this issue to the app developer multiple times, both using their in-app feedback form and email address. I have yet to receive a response acknowledging my issue or attempting to help resolve it. Despite my investment in 2 of these bird cameras, it looks like I have no choice but to throw them away and buy new cameras from a company that is actually concerned about their customers’ experiences and in providing a usable product.
App worked great for about a year and then stopped connecting to the camera, rendering the camera useless. I have only been able to connect my 2 cameras to the app for 3-4 days total since mid-November 2024. I have reported this issue to the app developer multiple times, both using their in-app feedback form and email address. I have yet to receive a response acknowledging my issue or attempting to help resolve it. Despite my investment in 2 of these bird cameras, it looks like I have no choice but to throw them away and buy new cameras from a company that is actually concerned about their customers’ experiences and in providing a usable product.
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Trash!!!!!
Can’t connect after a year. They won’t answer questions. Phone number is connected to account but unable to delete account or change any parameters. Customer service is apparently no service!
