JLab User Reviews

JLab
JLab
JLab Audio

Customer Experience

Positive experience27.9% of reviews
Neutral7.9% of reviews
Negative experience64.2% of reviews

~ Based on 494 written reviews from the US App Store.

What users say

Is JLab Safe?

Not enough ratings yet to assess JLab.

Is JLab Legit?

JLab appears to be a legitimate app. AppsHunter Legitimacy Score for JLab is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

GO Pop+

Automatically connects and set up my earbuds. The ability to customize touch controls and the sound curve is helpful to have

Broken app

App will only connect to earbuds first time after downloading it- everytime after it refuses to recognize theyre even there. Keeps telling me to make sure my earbuds are on and connected. Everything is on and connected, i also checked the app permissions to make sure everything is on. Yep. Just a broken and inconvienent app.
Show more

Not useful

The older version was better do not update. You will not be happy. You cannot change settings on EQ. You cannot change settings or customize anything

Solved the problem of earphone button controls

Very pleased with the app, it was easy to disable the earphone button controls.

Won’t connect to earbuds

No longer connects even after reinstalling. App has Bluetooth access.

The App Sucks

The app completely sucks! Will not recognize that the buds are already paired to the Bluetooth. Now I can’t access the equalizer controls. Will not purchase these again. Buyer beware!

Settings Keep Resetting

These stupid earbuds keep having pairing issues. They will already be registered on my device then randomly say "Ready to Pair". I am then forced to forget the device then re-pair them. Then when I check the app ALL MY SETTINGS ARE RESET. Your software is GARBAGE.

Doesn’t connect to my GO air pops…

Basically what the title says. Doesn’t pair to my JLab earbuds. The earbuds work just fine but the app doesn’t find them. Useless app.

Colors with Sojnd Effects

⭐️⭐️⭐️🙏🙏⭐️🫵🏽

Some of the controls aren’t labeled or don’t work with voiceover.

Have the Lux with ANC. With the EQ, there are 10 things that have percentages by them but it doesn’t say what the percentages are for. Base mid treble and whatever the other seven are. Would be really nice if that was fixed. And when you click to change the music mode, it stays on movie mode. It was on 3-D mode once. If it wasn’t for that I would’ve thought maybe the Lux with ANC only supports that mode.
Show more

Good but could be better

I currently use the JLab Lux ANC I can just say besides the bugs with connection here and there— it works well!

It would be better if the app would keep the custom sound control option to be saved even if the JLab disconnects. Like how bass booted (E1, E2, E3) are saved options. It would make everything more convenient instead of having to take a screenshot and push each button to match the audio quality it was fore’ reset. Plus, fixing that will match this app onto the functions to other audio apps (like Sony).
Show more

Fantastic

Very easy to use, great for controls and EQ and the ambient sounds is a good addition.

Custom EQ adjustments

On your next update of the app when I hit reset for custom EQ, does that set it to flat? And can you add plus and minus decibels so I know how much I’m putting it up and down thank you

Useless app

Worked fine forever then they had to meddle with quality of life update that ruined the app,

Does not remember devices

Ever since the last update, it doesn't remember any of my devices. I have to add them again every time I launch the app.

Latest update is rubbish

The new update to the JBud ANC doesn’t stay connected anymore. You have to pair each time. Time to find a replacement

Doesn’t pair

Devices say “connecting” & then hit a timeout limit. No amount of troubleshooting fixes this.

Missing models

Please update app and add the go work 3

Headphones don’t pair returning them

Scam app

Mouse not an option

The box says it can connect via the app but there’s no option for my Jbuds mouse.