JLab Reviews: Is It Legit?

JLab
JLab
JLab Audio

Customer Experience

Positive experience27.7% of reviews
Neutral8.1% of reviews
Negative experience64.2% of reviews

~ Based on 506 written reviews from the US App Store.

What users say about JLab

Is JLab Safe?

JLab appears mostly safe based on user ratings. AppsHunter Safety Score for JLab is 70/100.

This assessment is based on 37 user ratings, with an App Store average of 3.5/5.

Is JLab Legit?

JLab appears to be a legitimate app. AppsHunter Legitimacy Score for JLab is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Random request

Could you make custom equalizer that can be saved and named. It would be cool just saying ! 😊

Latest update

Earbuds not connecting to new app update. My earbuds won’t change with tapping anymore so I usually use the app. Now app not letting me connect to my earbuds. I tried reconnecting Bluetooth and trying different device options on app. Nothing working. Please fix

Device usage

To the devs in the lab, why can’t i use my jlab app on my phone but i can on my ipad?

Wish I could really enjoy

I have the headphones (JBuds Lux ANC) connected to my iPhone, but sadly they will not connect to the JLabs app. Giving me no ability to connect trip or adjust them. Wish I could rate your app, but I cannot get them to show up. Just keeps saying connecting and then never does. Maybe a future update will solve this. I have reset all devices and started over several times to no avail. Boo
Show more

App

the app doesnt even connect ti my jlab go pods even if i did everything right. this app is useless just buy skull candy or jbl at this point. this app is the worst app its a waste of storage.

I’ve tried

Can’t get the headset to connect to the app I have a iPhone 15 to sync to no avail

New headphone

Need to make it so jlab true xt 2 can be used

Missing headphones

Did not have Jlab GO airs but app experience was amazing with easy to navigate menus

Terrible

This is the worst app I’ve ever seen for a pair of headphones. No settings, no battery check, literally nothing. All I can do is play an ambient sound.

I love this app

I can control my headphones perfectly

Firmware updates need to be more frequent

The app is OK, generally works fine, however, I recently had the misfortune of picking up a new pair of JLab go pods ANC, the firmware is obviously toast, I have to repair these completely with any device that they are pair day, I'm unsure if there's like a rotating device check or signature or if the device is failing to authenticate, additionally the devices fail to stay paired with one another, in other words I might get the right earbud to pair with my iPhone and then the other one is stuck in a pairing state and I can't hear anything through it, these bugs are happening nearly every single day sometimes multiple times in a single day
Show more

Useless

This app is useless, they cannot leave it alone, updating it every few days and when they do I cannot connect to the buds. I’m going to find a new set that don’t require cancer, I mean an app.

GO Pop+

Automatically connects and set up my earbuds. The ability to customize touch controls and the sound curve is helpful to have

Broken app

App will only connect to earbuds first time after downloading it- everytime after it refuses to recognize theyre even there. Keeps telling me to make sure my earbuds are on and connected. Everything is on and connected, i also checked the app permissions to make sure everything is on. Yep. Just a broken and inconvienent app.
Show more

Not useful

The older version was better do not update. You will not be happy. You cannot change settings on EQ. You cannot change settings or customize anything

Solved the problem of earphone button controls

Very pleased with the app, it was easy to disable the earphone button controls.

Won’t connect to earbuds

No longer connects even after reinstalling. App has Bluetooth access.

The App Sucks

The app completely sucks! Will not recognize that the buds are already paired to the Bluetooth. Now I can’t access the equalizer controls. Will not purchase these again. Buyer beware!

Settings Keep Resetting

These stupid earbuds keep having pairing issues. They will already be registered on my device then randomly say "Ready to Pair". I am then forced to forget the device then re-pair them. Then when I check the app ALL MY SETTINGS ARE RESET. Your software is GARBAGE.

Doesn’t connect to my GO air pops…

Basically what the title says. Doesn’t pair to my JLab earbuds. The earbuds work just fine but the app doesn’t find them. Useless app.