Easy to use
Someone always has a complaint. No app is perfect. These people complaining of silly stuff need to breathe and enjoy life a lil more. Ease of use and no issues for me. Thank you for making this painless
This App
does not work … I tried for 5days & could NOT get the menu to come up. I logged in & all my past orders were gone. I usually just have to re-order. Ez Pz, right? Wrong. I ended up having to go thru their website & place a brand new order. Not as simple as it should be. I deleted the app from my phone. I have enough stress in my life to have to deal with something that’s supposed to make things easier when it actually does the exact opposite. Too Bad. 😢
I suggest you just p/u the phone & call your local Johnny’s. Just saying.
I suggest you just p/u the phone & call your local Johnny’s. Just saying.
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Disorganized
We live close to the Johnnys Pizza store on Southern Loop. Out of our love for Johnnys Pizza, we ordered different items for pickup or sometimes ordered in store. 90% of the time we were disappointed for reasons of ‘not fully coo’ or ‘wrongly filled order’ or ‘not proper ingredients were in the order’. I hope you straighten this situation because we haven’t been going to that store anymore and we would like to continue to eat Johnnys Pizza / items.
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App is trash, order online and save time
Every single time I open the app I think hmm maybe they will catch up with the times but no. When you click on menu or orders or anything you get blank white pages and it’s soooooooooo sllloooooowwwwwwwwwwww. Save the headache and 20 minutes thinking the app will work just order online. For a pizza place that is leaps and bounds more expensive than 5.99$ specials at dominos you would think they could afford a better app. 2 thumbs down, garbage, trash, zero stars!!!
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Needs work
I love being able to order online but this app takes 30 minutes to order a pizza and maybe cheese sauce or dessert. It stalls and the ability to order more than one item without having to wait for the screen to reload is ridiculous. Please redesign this app. The only reason I use it at all is the discount I get for using it.
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Needs work, doesn’t flow...
Ap takes a little bit of finding things. Stops often, had to start over twice.
Not sure if your logged in or not, and info doesn’t flow thru. Got to type address in multiple times. Looks good, and menu is straight forward once you get in it.
I’d work on the account side, make sure customer knows they are logged in. Not looking for payment info to be saved, but account should hold all the typing info like address.
Not sure if your logged in or not, and info doesn’t flow thru. Got to type address in multiple times. Looks good, and menu is straight forward once you get in it.
I’d work on the account side, make sure customer knows they are logged in. Not looking for payment info to be saved, but account should hold all the typing info like address.
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App Needs Improving
I really would love to see some improvements in the app. It never accepts coupon codes which is very frustrating. I also wish the app would save profile information so i would not havd to re-enter address, phond number and payment method everytime. We love Johnny's and this review is no reflection on your product! Just wish the app was as great as the pizza!
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Slow going
App is slow in every way. Why is there a “remember me” choice if it doesn’t remember to remember me. I hate typing in my name and address every time much less the credit card number every time. I know there is a privacy issue but crap at least remember my name and address.
Just ok is not ok
Eventually this app will get your order to the restaurant but not without significant frustration and glitches along the way. Navigation is near impossible and if you make a mistake you’re better off restarting the app and completely starting over rather than trying to fix it. It also takes almost forever to move through the menus.
It also lacks many of the features a modern app should have. No Face ID login option. Can’t store payment methods. It has an old feel like it hasn’t had a significant overhaul in a decade or so.
App needs significant fixes to bring it up to standard.
It also lacks many of the features a modern app should have. No Face ID login option. Can’t store payment methods. It has an old feel like it hasn’t had a significant overhaul in a decade or so.
App needs significant fixes to bring it up to standard.
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It works
The app works but is extremely slow and worrisome. Any moment you feel like the app will crash on you or just get stuck. It got stuck when I tried to use the back button so I had to exit the app and try again. It worked the second time and I was able to place my order. It definitely needs some work but it gets the job done.
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Many glitches
Please improve this app. Sometimes, it takes over 20 minutes to order a pizza. There is always difficulty signing in and it’s very hard to retrieve or reset your password. You should be able to order a pizza without an email address.
Not fast enough
I get really frustrated with this app because it’s so slow. Also, trying to log into an account is almost impossible. I can no longer log in with my email for some reason. It shouldn’t be this hard to order pizza on an app. I love Johnny’s. I grew up with the original in Monroe... but it’s time to spend a little more money on the marketing of this app and make it more user-friendly.
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Meh
It does get the job done, but the app DEFINITELY needs some work...there’s a place for “Special Instructions” on your final order, but there’s no way to edit/add anything to this...coupon codes don’t work a lot of times...I can call and order delivery, but the app says “delivery not available for your address” and there’s no way to request an edit for this or anything...among other small things
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Just Adequate
It gets the job done, but is very clunky. It’s appearance is nowhere near the streamlined apps available from chain restaurants. It’s not intuitive, and even though you can create an account, you must still enter all your information every time, which defeats the purpose. If ordering multiple items you have to go back and start all over. The overall experience is one that smacks of a high school coding class creation, but you DO eventually get your pizza. And the pizza is good!
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App works BUT needs improvements
Love apps that make life better. Pizza is GREAT! Love Johnny’s but the app “just works”.
Need to have the ability to save your favorites and save charge info. If security is a concern...... drop the app. You are not a true online contender unless you can save client info safely. As it is..... ordering takes too long. Help us out. Thanks.
Need to have the ability to save your favorites and save charge info. If security is a concern...... drop the app. You are not a true online contender unless you can save client info safely. As it is..... ordering takes too long. Help us out. Thanks.
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It gets the job done
I love Johnny Pizza House and it is disappointing that they he app looks like it was made and ran by preteens. It needs to be reworked. On the menu pictures and descriptions don’t match up. It works sometimes and sometimes it doesn’t. I can’t stay signed into the app and with it being the way it is half the time it won’t let me sign in so I just do it as a guest. Someone that knows what they are doing needs to sit down and redesign this entire app. Absolutely the the best pizza anywhere around though so makes it all worth it.
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Overall good
It works but is a little off. The entire time I was making my order there was a spinning loading wheel on my screen and some of the images weren’t in the right place. The order was placed and everything went smoothly but it isn’t perfect.
Terrible
Buggy. Freezes when keyboard is on screen. Scrolls back to top every time you press done. Things aren’t lined up correctly. Freezes when I try to log in, so just always use as guest. Very frustrating to use!
Update (months later)
This app is still exceedingly awful! Come on guys! When are you going to fix this?!? It’s terrible on iPad. It’s slightly better, but still terrible on iPhone. The green toy robot phones are irrelevant, but I’m sure it’s bad there too. The mobile web browser version is terrible. The full website is better, but still leaves a lot to be desired. I’m sure the person handling your digital market presence is a nice guy/gal, but this isn’t their thing. Fire them! We joke, at work, about how much we prefer Johnny’s pizza; but, we have to decide each time we order pizza whether we have the patience to deal with the ordering process or would rather just order from a competitor - any competitor - pick any one and their apps are measures upon measures better! We all admit to ordering from a competitor from time to time, although we wanted Johnny’s, because your digital products are THAT BAD!
Update (months later)
This app is still exceedingly awful! Come on guys! When are you going to fix this?!? It’s terrible on iPad. It’s slightly better, but still terrible on iPhone. The green toy robot phones are irrelevant, but I’m sure it’s bad there too. The mobile web browser version is terrible. The full website is better, but still leaves a lot to be desired. I’m sure the person handling your digital market presence is a nice guy/gal, but this isn’t their thing. Fire them! We joke, at work, about how much we prefer Johnny’s pizza; but, we have to decide each time we order pizza whether we have the patience to deal with the ordering process or would rather just order from a competitor - any competitor - pick any one and their apps are measures upon measures better! We all admit to ordering from a competitor from time to time, although we wanted Johnny’s, because your digital products are THAT BAD!
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The app!
I love johnnys pizza. Grew up on it... family from out of town craves it! It’s a childhood staple. No complaints about the staff or food. However, the App is absolutely the worst I’ve ever had to fumble through. I do most of my ordering online. It’s the only place that has this bad of an app. It needs updating and improving badly.
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Needs Improvement
The app would be great if they would get all the bugs out. It won’t let me login most times and when it does, it kicks me out when I start to order. It freezes and loads slow. Could be better.
