Jollibee User Reviews

Customer Experience

Positive experience40.4% of reviews
Neutral6.8% of reviews
Negative experience52.8% of reviews

~ Based on 426 written reviews from the US App Store.

What users say

Is Jollibee Safe?

Jollibee - Order & Rewards appears safe based on user ratings. AppsHunter Safety Score for Jollibee is 98/100.

This assessment is based on 39,118 user ratings, with an App Store average of 4.9/5.

Safety Analysis

97.3% of ratings point to a safe experience
1.1% of ratings suggest some concerns
1.5% of ratings point to a risky experience

~ Based on 39,118 App Store ratings for Jollibee.

Is Jollibee Legit?

Jollibee - Order & Rewards appears to be a legitimate app. AppsHunter Legitimacy Score for Jollibee is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Unique food

Love aloha burger and the other menus unique to this food chain…

Perfect

Sooo gooodd

App loading & Ordering issue

Just trying to order some chicken man, multiple times the app won’t load or order won’t go thru, end up having to go in person, what’s the point of making an app if it doesn’t work?!?! FIX IT DH

ZIP CODE PROBLEM

The zip code i provided says its not valid! Now, I cant register and order my food

Silly

Why have an app with online ordering if online ordering is always going to be unavailable?

Time orders

Genuinely useless. Im trying to change my delivery time because there are no delivery drivers at the moment yet no where in the app does it let me change the time for my order. Tried to search it up and everything, still no where to change the time for my delivery order.

Jollibee is love

We miss and love Jollibee

Good Food

Good food / good app

The best

My favorite comfort food. The best fried chicken.

Service

Amazing service

Jolliebee is the best

I love the food order online and I can’t wait to see how the chicken combo goes I will come back to give the best reviews for the food..

Delivery Fee and Tipping option

I love Jollibee but the delivery fee $10.99 on a $50 order is way too high plus the tipping option doesn’t have the custom option, it just go to 15%, 20% 25% or NONE. I wish they can put the an option on the tipping like 10% or customize the amount. And lower the Delivery fee.

Response from developer

Hi Valued Customer, Thank you for sharing your thoughts with us. We truly value your feedback on delivery fees and tipping options, and we will make sure your suggestions are reviewed by our team for future enhancements to improve your ordering experience.

Great

Great

App. Very seldom work

Always had to delete and reinstall app. on iphone

Response from developer

Hi Guest, We appreciate your feedback about the notifications. Our team is reviewing this to help improve the experience. Please reach out to our Guest Experience team through https://www.jollibeefoods.com/contact-us so we can better understand what happened and work to resolve it. We appreciate your feedback!

Chicken

Best Chicken that I have not tried hopefully tomorrow

Chicken chicken

If you’re lucky enough to live near one of these, Jollibee’s do not pass by the best chicken in town with just a right amount of heat so delicious

LOVE IT!!!

Love Jollibee! Love the app! Use it

Cannot place orders sometimes

Overall great for curating order, managing rewards, but frustrating when I cannot apply rewards or checkout

Alert Authorization Failed

Your app does not recognized the code i place…tried multiples times…made sure i place the right codes…it only works when i scan it in the store… but to imput ut i get error “authorization failed” whether i order in san jose, milpitas, sacramento and now in roseville… it has never worked. Wasted too many points in my lifetime
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Grand Opening Awesome

I joined the grand opening line and it was fantastic. Love the vibe. Great people and the chicken joy 6pc is so good.