Journal Star User Reviews

Journal Star
Journal Star
Lee Enterprises

What users say

Top reviews

Leftist news

Typical biased left wing reporting, propaganda over facts.

Can service get any worse? Can’t get the app to run. Local news is dismal.

Why would anyone do business with you guys??

Long time subscriber

I get most of my news on the app and really enjoy that. It is all I need for local news and the Journal does a good job. Not a fan of crossword puzzles and comics and the other extras in the big paper.

Response from developer

We appreciate the positive review! Thank you for taking the time to let us know you’re enjoying the app.

Annoying Scrolling

The articles are well written, but the annoying “being taken to adds” when trying to scroll up or down on the article will make me cancel my subscription!

DO NOT GET A SUBSCRIPTION

This paper was sold to Lee enterprises. They will not cancel subscriptions, keep charging you, and badger you when you call to cancel. I requested over 10 times to cancel my subscription and they spoke over me trying to seek me a subscription. Finally hung up and contacted my credit card company to cancel payment
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Response from developer

I’m sorry that you aren’t satisfied with our service. I would love to help resolve any issue you are having. Please email me at csc-digital-escalations@lee.net so that I can assist you further.

Awful

App is awful. Crashes. Have to re-log in frequently. Stories not refreshed. Bad.

App constantly crashes

I love having my local newspaper in a handy app on my phone. However, this app does not deliver. After some time it stops loading pages in the e-edition. I have to delete and reinstall the app to get it working again. I usually have to do this every 1-2 months. Please look into updating this app.

Response from developer

I apologize for the inconvenience. We have released a new version, 9.13 that provides general updates and addresses some bugs. Please update to the latest version and tell us what you think at csc-digital-escalations@lee.net.

Get your app together

You take our money every month, but can not keep track of your subscribers.

Continually get message: “please subscribe to continue reading…”

We have been subscribers for many years.

Unusable

Despite having a subscription AND being logged in, I am asked to subscribe and am unable to continue reading. If you have a subscription don’t bother with the app. Use your web browser instead.

Hard to find the local news

The Journal Star is really encouraging its subscribers to go all-digital, but I’d feel a lot better about that if they would create an app that made it easy to find news. Somehow sports and obits keep floating to the top of this app. It would probably help if the app builders involved people who understand how people consume news.
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Trash

ZERO SUPPORT- called journal start because I couldn’t log into the $25.99 app
For a week….got told this was an Apple problem and I needed to contact them…..I don’t think so…. I’m just going to cancel… biggest waste of money in my life…

I have to agree ….

I lived in Lincoln for many years and love to keep up with things there …. But your app makes it impossible- fire the admin, AND MAKE IT FREE LIKE THE REST OF THE ONES IN AMERICA, MORONS. I guess I will use the local TV news stations. They are free, the apps work, AND THEY GET THE CONTENT CORRECT!! What a disappointment.
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Broken app, raising rates

Not only does the app no longer load stories, but they sent a postal letter (!) today saying that they’re raising rates from $20 to $27. So far I haven’t been able to bring myself to NOT support local journalism, but I’m increasingly questioning whether the LJS really offers local journalism, especially when it can’t be read. This may be the straw that breaks the camel’s back and sends me to healthier, more hopeful business models like the Nebraska Examiner or the Flatwater Free Press. I would pay so much more even than the raised rate to have good journalism that can be accessed!
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Terrible app

headlines links don’t always work, even for the top stories of the day. Ads pop up in odd places and the app will often reset all the way to beginning of the article — this very frustrating when you are trying to read the last couple of paragraphs of an article. I’m thinking of canceling my subscription because the app is so bad. Look to the Washington post for an app that works well.
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Absolute garbage

Most of the articles open to a blank page. I’m not the only one experiencing this. Not to mention the content isn’t worth anything these days either. Practically no local news any more either.

Don’t waste your time.

Update destroyed

Since the last update, about one out of every three articles does not load. Just a white screen. I have reported it several times to support, and their solution is to uninstall and reinstall. But that does not fix the problem.

December update

Love the app, but since the big update in mid December, with the new look, stories don’t load. It sits on a blank screen, and never brings up stories. Very rarely it loads a story.

New update makes many articles not load

I use the LJS app daily. When the app update came out a couple of weeks ago, random articles now won’t load. Alarmingly, it seems to be mostly articles about local crime that I can’t read, despite being a paying subscriber for several years. Fix the app so that ALL articles load!

Worst paid app ever

Half the articles don’t even show in all sections, the sliders show no pics of obits, description below doesn’t even say the deceased names, the old design before paid version was way better. Half the time I have to email myself the article so I can actually read it. Is there a zero stars

$30 a month

If you want to read articles you better pay