Terrible
Your app doesn't work, can't sign in, can't change password, tried going to the website to change password there but I don't get any text verifications, have tried 4 times. I'm really fed up.
Does what it should
Great for personal accounts…would be great to also be able to see business accounts as well instead of using an entirely separate app…it is 2026 after all
Great People in Local Banks, Lousy Banking App
First of all, let me say that this is a review of the app, not the bank. I wish that everyone could have access to the in-person help that First Columbia Bank provides. However, I do not recommend downloading their mobile app. 1. My most recent gripe is that the app doesn’t give adequate instructions about depositing a check. I recently deposited a check which was declined in the because I didn’t write enough information on the back of the check for them to accept the mobile deposit. While the app does give instructions about depositing checks, the instructions are abnormal compared with the several other banking apps I use for depositing checks. A visual example of how they want checks signed would help. 2. The app doesn’t allow for additional principal payment toward a loan. 3. The app requires a password change every six months but they don’t integrate with Apple’s password management system. Furthermore, their website version restricts pasting into the “new password” field which makes it difficult to update the bank password in a password management system. The bank also does not accept Apple’s suggested passwords.
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Payments
Working well!
Excellent
A good app to check in on balances, make transfers and pay through Zelle. I appreciate it, thank you!
miabuzzy
Helpful
Feedback on App
Why won’t the FaceID work?
I find this app usable but not user friendly, it’s not intuitive like I’m used to seeing in other app.
I find this app usable but not user friendly, it’s not intuitive like I’m used to seeing in other app.
Best Financial Institution
This is the best financial institution I’ve have the pleasure of being associated with. They’ve helped me numerous times. I’ve mainly used the Elysburg Branch and all the staff, from management on down are an extreme pleasure to work with.
Easy to use
Easy to use
Excellent
A good app to check in on balances, make transfers and pay through Zelle. I appreciate it, thank you!
Some good improvements
Improved now allows transfers to other people’s Journey accts
Sophomoric
Terrible user interface. Sign in is clunky . This app has the feel and look of a high school coding project. I can only hope the transactions are secure.
Mostly easy
Mostly easy to get into the app but it’s forcing me to login & password each time even though I clicked remember me & face log in.
Account
I can check my balance when I want to..That’s important to me..
Thanks.. D.L.F.
Thanks.. D.L.F.
Poor app
There are many things I dislike about this app. Many other reviews note them. I came from First Columbia Bank app and it was user friendly so to use this one is sad.
User Interface
Most banking apps allow you to sign in with a pin. Not this one. It’s the typical username and password. Half of the time the app never saves my username and NEVER allows to save for my password. Very inconvenient for customer sign-in alone. Then you have the app itself; It feels like it was designed on purpose to have absolutely zero options for online banking. I’m used to the app by now but it’s not easy to navigate compared to other banks’ apps. Options are in places they shouldn’t be, there’s a sign out button at the top right for absolutely no reason at all. Anyone using a mobile app will never be actively looking for a sign out button. So that’s already a feature and wasted space taken up on my screen. I constantly get this feeling that the only thing it allows me to do is stare at my balance, make a mobile deposit (poorly), and check my past 5 transactions - unless I click a little blue link that lets me choose more than 5, which the default should automatically be set to more than 5! Just keep scrolling and it’ll give you more transactions, simple.
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Easy to Use
Fast to load, intuitive and easy to navigate.
It’s ok
I don’t like the fact that it signs me out even when I have remember me and Face ID set up other than that it’s good
Sadness
I found it much more convenient when I could use face recognition. I am sad that it not working.
Not a fan
Liked the old app better
