Vacation Books
Vacation Books
Excelente
My JOURNEY Book
Diane
Response from developer
Hello, thank you so much for your wonderful review, we truly appreciate the time you took to share your experience! If you’d like, feel free to send us an email at support@journiapp.com with your Journi email address and a screenshot of your review. As a small thank you, we’ve prepared a little gift for you! 🎁
Easiest photo app yet!
Love my books !!
Easy Pezy
Horrible customer service
First purchase
Great app
Superb travel photo album
Love my book. What a great keepsake and awesome gift
Love all of my books
Israel
Frustrated with fonts
Love the Photobooks
I have had a number of books created by Journi print now and love them all.
Great idea and quick service!
Déçue / livre petit et de mauvaise qualité
Response from developer
Bonjour. Nous sommes désolés d'apprendre cela. Si vous n'êtes pas satisfait de la qualité, veuillez nous envoyer des photos d'échantillons à l'adresse support@journiapp.com afin que nous puissions les analyser. Nous examinerons la situation et vous proposerons une solution si l'erreur vient de notre côté. Les tailles et les prix sont indiqués dans notre centre d'aide : https://support.journiapp.com/hc/fr/articles/5262567421213-Prix-tailles-des-livres-photo N'hésitez pas à y jeter un œil.
Confused!!!!
Holiday photos done right
Really poor packaging for posting- took three attempts before album was okayish
Opted for replacement. I told them they would need to improve the packaging for sending as far as i live, a layer of bubblewrap or anything.
Next album came- it was in worse condition than the first one! No improvement in packaging- was the same as the first one. There was side of the box folded in so the pages were open to receiving any damage during the postal process.
I asked seeing as this was 2nd time if i could receive a refund but all they can offer is another reorder or 30% as credit to there company.
Went through another reorder- telling them they would need to improve there packaging - i was told they were in discussion with there production partners to ensure the packaging was made better.
3rd album came- packaging was shocking again, no improvements at all. The side of the cardboard box was folded in so the pages were exposed again.
This album thankfully hasnt come too bad, some pages swollen where its gotten damp but not too bad.
Im still really disapointed what was suppose to be an exciting time getting our wedding album has been dragged out and just caused us stress.
Wouldnt recommend this company. It would be interesting to know how many time i would have to reorder this product before any improvements on packaging were made and the album was completely intact.
Response from developer
Hi, Thank you for taking the time to share this, and we're truly sorry that your wedding album arrived damaged because the packaging didn't hold up in transit, and that it took three attempts before you finally had one that was okay. For something as meaningful as a wedding album, that's not the experience we ever want you to have, and we completely understand your frustration. We're glad our team was able to step in with options to make things right. If there's anything still outstanding or anything else we can help with, you can always reach us at support@journiapp.com.
