Journi Print | Photobooks User Reviews

Customer Experience

Positive experience76.1% of reviews
Neutral5.0% of reviews
Negative experience18.9% of reviews

~ Based on 1,143 written reviews from the US App Store.

What users say

Is Journi Print | Photobooks Safe?

Journi Print | Photobooks appears safe based on user ratings. AppsHunter Safety Score for Journi Print | Photobooks is 96/100.

This assessment is based on 11,628 user ratings, with an App Store average of 4.8/5.

Safety Analysis

97.2% of ratings point to a safe experience
1.3% of ratings suggest some concerns
1.5% of ratings point to a risky experience

~ Based on 11,628 App Store ratings for Journi Print | Photobooks.

Is Journi Print | Photobooks Legit?

Journi Print | Photobooks appears to be a legitimate app. AppsHunter Legitimacy Score for Journi Print | Photobooks is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Vacation Books

Journi Print is so easy to work with. I have made 2 very large books to document my last two vacation travels. It was so easy to add photos, edit pages, add titles, dates, maps, quotes, etc. The quality of the book is excellent. I will definitely use Journi Print many times in the future because I have so many new ideas!
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Vacation Books

Journi Print is so easy to work with. I have made 2 very large books to document my last two vacation travels. It was so easy to add photos, edit pages, add titles, dates, m asps, quotes, etc. The quality of the book is excellent. I will definitely use Journi Print many times in the future because I have so many new ideas!
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Excelente

Muy excelente servicio y calidad

My JOURNEY Book

After returning from a once in a lifetime 12 day trip to Ireland, I decided the best way to enjoy the photos I took was to put them in a book. I tried 3 different apps before finding Journi! WOW, your app blew me away! I am not that tech savvy, but your program was amazingly easy to use! There were so many options that were easily applied! I enjoyed the process. I will admit it took me three days to complete my project due to the number of pictures (just over 900!!) I had to choose and edit for the book. I will definitely visit your site for future projects for family members. Also, I REALLY appreciate the “sharing” feature that allows me to share my completed project with my children and grandchildren! They are scattered all over the country and I will not have a chance until maybe the holidays to share the actual book with them. Thank you SO MUCH for making this all possible! I’m a forever customer!
Diane
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Response from developer

Hello, thank you so much for your wonderful review, we truly appreciate the time you took to share your experience! If you’d like, feel free to send us an email at support@journiapp.com with your Journi email address and a screenshot of your review. As a small thank you, we’ve prepared a little gift for you! 🎁

Easiest photo app yet!

I’ve used pretty much all the photo apps at this point and Journi is definitely the easiest to use. As I have not received the product yet, I am not able to determine the quality of the photo book, however, the ease of the app … I can vouch for!

Love my books !!

My family and I took a vacation of a lifetime- 12 days in Portugal. My books came out so good.. !!!!! As I’m reviewing them, I felt as if we were still there. !! They came out perfect!!

Easy Pezy

I really like the way it puts your pictures in chronological order and easy to understand

Horrible customer service

The book was printed with pictures I did not submit. I was able to show them this by screen shots of the draft. They refused to offer a new book . Told me I would have to pay. I will never use them again. Lousy customer service service

First purchase

Wish the assist with a final review. Did not notice the spacing in some of my paragraphs

Great app

Super easy to use, but it would’ve been very helpful if I could have enlarged the edit view and been able to simply enter a date to edit and click to that page.

Superb travel photo album

So easy to put the album together. Great with the added maps, dates etc. Used to take me ages to make an album to remember my holiday but Journi make it so quick & easy!

Love my book. What a great keepsake and awesome gift

So many creative options to capture your memories and tell a story with them. Much better than having them sit on your phone

Love all of my books

I have made 5 books in the last year. Every book amazes me how vibrant the final product is. I get better at creating the books with each trial. You must click on the pictures in the order you want them displayed to avoid extra editing which has come with it practice. I will be doing more books in the near future!
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Israel

Absolutely love how easy it is to use, wonderful

Frustrated with fonts

There was no flexibility in size of fonts and little flexibility with size and placement of text boxes on the page. I as too far into creating the book to start over on another app. I am not likely to use Journi Print again.

Love the Photobooks

Truly is a way of putting your photo memories into a beautiful book that you and everyone can enjoy and not just on your phone.
I have had a number of books created by Journi print now and love them all.
Great idea and quick service!

Déçue / livre petit et de mauvaise qualité

L’expérience de création du livre est simple, seulement à la réception du livre il est vraiment petit (j’ai été grès surprise) au vu du prix (100$) je ne m’attendais pas à ça. Aussi la qualité n’est pas là. Les pages sont tres fines. Je recommande aux responsables de lapp de bien mettre en avant la taille pour éviter toute frustration à la réception par les clients
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Response from developer

Bonjour. Nous sommes désolés d'apprendre cela. Si vous n'êtes pas satisfait de la qualité, veuillez nous envoyer des photos d'échantillons à l'adresse support@journiapp.com afin que nous puissions les analyser. Nous examinerons la situation et vous proposerons une solution si l'erreur vient de notre côté. Les tailles et les prix sont indiqués dans notre centre d'aide : https://support.journiapp.com/hc/fr/articles/5262567421213-Prix-tailles-des-livres-photo N'hésitez pas à y jeter un œil.

Confused!!!!

Selected my book, pictures, etc. Picked a simple 8x8 book, approximately 50 pictures.. the book I selected was 19.99 but when I got to checkout it was 118.00…. WHY??????? Went back and there is no explanation of the charges. It simply shows the hook I selected for 19.99. Seems like a rip off!

Holiday photos done right

A brilliant way to keep memories alive

Really poor packaging for posting- took three attempts before album was okayish

Ordered our wedding album from Journi, first one came damaged - was just posted in a cardboard box with flimsy edges that kept folding down so album was open to the elements during delivery. Journi offered a replacement or 30% of the product value as credit to use for other purchases.

Opted for replacement. I told them they would need to improve the packaging for sending as far as i live, a layer of bubblewrap or anything.
Next album came- it was in worse condition than the first one! No improvement in packaging- was the same as the first one. There was side of the box folded in so the pages were open to receiving any damage during the postal process.

I asked seeing as this was 2nd time if i could receive a refund but all they can offer is another reorder or 30% as credit to there company.
Went through another reorder- telling them they would need to improve there packaging - i was told they were in discussion with there production partners to ensure the packaging was made better.

3rd album came- packaging was shocking again, no improvements at all. The side of the cardboard box was folded in so the pages were exposed again.

This album thankfully hasnt come too bad, some pages swollen where its gotten damp but not too bad.
Im still really disapointed what was suppose to be an exciting time getting our wedding album has been dragged out and just caused us stress.

Wouldnt recommend this company. It would be interesting to know how many time i would have to reorder this product before any improvements on packaging were made and the album was completely intact.
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Response from developer

Hi, Thank you for taking the time to share this, and we're truly sorry that your wedding album arrived damaged because the packaging didn't hold up in transit, and that it took three attempts before you finally had one that was okay. For something as meaningful as a wedding album, that's not the experience we ever want you to have, and we completely understand your frustration. We're glad our team was able to step in with options to make things right. If there's anything still outstanding or anything else we can help with, you can always reach us at support@journiapp.com.