Basically stealing
If you are a forgetful person like me, then this app is definitely not for you. If you pay for a subscription, and don’t use it before it expires, then they just keep your money and you get nothing. It’s stealing money from the customer. If you paid for something then you should get what you paid for or your money back!
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MMrsfan
Love it so much
A great way to print pictures that’s been sitting on my phone for years!
DDesireeAh
⭐ Disappointing Customer Service — Beware Before Gifting or Subscribing!
⭐ Disappointing Customer Service — Beware Before Gifting or Subscribing!
I received a subscription for 12 Chatbooks as a gift and was excited to create and preserve our family memories. However, my experience with Chatbooks has been incredibly disappointing.
I canceled my subscription during the final month, just before I would have been charged for another subscription. My understanding was that I simply needed to wait for my final book to be printed. Instead, Chatbooks canceled my account and took away my last book.
This was a book I had already paid for as part of my 12-book subscription! Canceling future payments should not mean losing a product that was already included and paid for.
I find this to be extremely poor customer service. Customers should not have to continue paying for a subscription they no longer want just to receive a product they have already purchased.
I’m sharing my experience so others are aware before purchasing or gifting a Chatbooks subscription. If you’re considering one, make sure you fully understand their cancellation policy so you don’t end up in the same situation.
What should have been a positive experience preserving family memories has instead left me frustrated and disappointed in the company.
Chatbooks, this is not how you build customer loyalty.
I received a subscription for 12 Chatbooks as a gift and was excited to create and preserve our family memories. However, my experience with Chatbooks has been incredibly disappointing.
I canceled my subscription during the final month, just before I would have been charged for another subscription. My understanding was that I simply needed to wait for my final book to be printed. Instead, Chatbooks canceled my account and took away my last book.
This was a book I had already paid for as part of my 12-book subscription! Canceling future payments should not mean losing a product that was already included and paid for.
I find this to be extremely poor customer service. Customers should not have to continue paying for a subscription they no longer want just to receive a product they have already purchased.
I’m sharing my experience so others are aware before purchasing or gifting a Chatbooks subscription. If you’re considering one, make sure you fully understand their cancellation policy so you don’t end up in the same situation.
What should have been a positive experience preserving family memories has instead left me frustrated and disappointed in the company.
Chatbooks, this is not how you build customer loyalty.
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@@Jonny091
Success!!
Shanelle did a wonderful job, assisting in the overwhelming task of making a wedding photo memory album for Katharine & Beau.
EEisuz
Cherish memories!
Don’t keep photos on your phone-just to lose! Cherish your memories!
JJa96556
