Intentionally difficult to cancel / heavy AI focused
Like many other companies they pry on the service being too long and complicated to rightfully serve the customer. Focused on AI
So worth it!
This app makes turning pictures into memories the kids can physically touch and remember is easy and so nostalgic. Will be buying more!
Absolutely beautiful
Ordered two of the monthly books for our European trip. They were absolutely beautiful! Much more impressive than I expected! Have a hardcover 8x8 ready to order 3! Can’t wait to see the!
Impressed
I have never experienced such amazing customer service. I had a problem and they did everything to work it out. Continuing to reach out to me with the progress of things and because of that experience and that interaction with customer service, I will always use chat book.
Not so great
I downloaded the app for the “monthly minis” which I thought would be a great, fast way to start printing off some pictures for the family. I went thru the entire process of selecting the photos I wanted from the last year, only to be informed that I can’t change the cover to display only a year (instead of the app’s default month+year format). This is so arbitrary and such a minor ask that I quit the app entirely. Don’t tell me you can’t edit something so trivial.
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