Chatbooks User Reviews

Customer Experience

Positive experience64.9% of reviews
Neutral9.1% of reviews
Negative experience26.0% of reviews

~ Based on 761 written reviews from the US App Store.

What users say

Is Chatbooks Safe?

Chatbooks appears safe based on user ratings. AppsHunter Safety Score for Chatbooks is 96/100.

This assessment is based on 248,395 user ratings, with an App Store average of 4.8/5.

Safety Analysis

96.8% of ratings point to a safe experience
1.9% of ratings suggest some concerns
1.3% of ratings point to a risky experience

~ Based on 248,395 App Store ratings for Chatbooks.

Is Chatbooks Legit?

Chatbooks appears to be a legitimate app. AppsHunter Legitimacy Score for Chatbooks is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

The best!

Such a great app- easy to use and helps us document all our great times instead of having them buried in my camera roll hoping I will someday get to organizing them. With their curation service it takes almost no time to create the books with your best photos. Plus each finalized book generates a mini movie that’s easy to share as a bonus. Absolutely love it.
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Family photos

It used to be so easy

App not working

Issues with app. After 14 pages can’t seem to add anymore photos. Even if I make collages.

Great app and easy to use, lots of options.

I love Chatbooks. Our teens enjoy looking at the books randomly.

All the things!

We have recently begun printing pics again, after losing nearly a decade of memories to social media posts. With Chatbooks, I have an entire year of high quality books that are out on end tables or coffee table to share with friends and family or just relive the moment myself. LOVE! I’ll keep an active subscription, and I’m going to purchase one for my daughter so she can make her own.
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Amazing

This is my 8th book and the previous seven I worked diligently to develop. This time I entrusted a designer at Chatbooks to develop for me. She did an amazing, beautiful job and well worth the very small fee.

Easy to Use

I only ever used Shutterfly. This is so much easier to use.

Love this!

I’ve order a few books from you and all have been great quality! I recently did a memory book for a pet and it was so stunning! The hardcovers are beautiful! The picture quality is stunning! Everything you do for it is amazing work! I love how it gives you information if the picture quality is poor, so it can be fixed! The price is amazing! Always look out for offers to use! The time frame for it to be done and sent to you is fast! I actually received by book within days and I was told it be over a week! Was shocked to come home and see it delivered, yes I knew it would come that day of delivery but was still shocked to see it so soon! I’m shipping the memory book overseas to a family and I’m excited to see their thoughts on it! Thank you Chatbooks for allowing memories to live on forever!
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Great gifts

These books are so easy to make and are great presents.
Great price, too.

Great quality

Our book was great! Quality of the pictures are amazing

I love Chatbooks 👍

Best customer service I have experienced in a very long time. Shanelle, the representative was so gracious and kept in touch, texting me and problem solving with me to help with my situation. I needed extra time and she was able to do this for me. Thanks for everything Shanelle 😊

Sooo easy!

This is the most I’ve been excited about anything! Easy to create and FABULOUS support!!

Love the finished product, but app could use some work

I have loved creating these for our family! It’s so fun for us and our kids to flip through these. My only complaint is with the loading of photos and album covers on the app. Things are SLOW. It often loads for a couple minutes and takes a while to get back to where you were when you exit out of the app.
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Does not work!!!

I have been charged several months in a row for a subscription that does not work! I have tried multiple times to have a book created and it won’t let me send the order. Customer service says my app is outdated but there are no updates offered and I have even tried online. I get an error each time I try to print. I even tried cancelling I subscription and it won’t go to the page to do the cancellation either. I just get a blank page! I have created these books before many years ago and had no trouble but this time it’s been nothing but frustration!!!
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Very user friendly

Recommended by a travel group I belong to on facebook. Very easy to navigate and edit. I will be using the app again.

Bad customer service

I spent hundreds of dollars, got so many books printed and one day, one monthly book came damaged. When I sent them a request for a new book, they needed proof. If you do not trust your faithful customers, the same ones that make you rich, you have nothing to do in this business.

Intentionally difficult to cancel / heavy AI focused

Like many other companies they pry on the service being too long and complicated to rightfully serve the customer. Focused on AI

So worth it!

This app makes turning pictures into memories the kids can physically touch and remember is easy and so nostalgic. Will be buying more!

Absolutely beautiful

Ordered two of the monthly books for our European trip. They were absolutely beautiful! Much more impressive than I expected! Have a hardcover 8x8 ready to order 3! Can’t wait to see the!

Impressed

I have never experienced such amazing customer service. I had a problem and they did everything to work it out. Continuing to reach out to me with the progress of things and because of that experience and that interaction with customer service, I will always use chat book.