So easy!
I love using Chatbooks. We just got back from Hawaii and I wanted to commemorate our trip. It took me less than five minutes to make a beautiful book that is a keepsake I’ll have forever.
Great quality!
I love these little books I get!! Always have been such easy to work with! I love this app!
Great!!
Chatbooks has been the best system for me to have Photos to look at and to show people. I’m not the best at technology and they have been more than kind at helping me all along the way. They respond promptly to any questions or concerns and I highly recommend them.
Success!!
Shanelle did a wonderful job, assisting in the overwhelming task of making a wedding photo memory album for Katharine & Beau.
Goor product, poor support
Great product, poor support. I’ve been paying double (probably my own fault initially, not sure) support could not figure it out months ago. They are friendly but inflexible on refund when they did get it figured out 4 months later. Good product, but I’ve paid for products I don’t need and haven’t ordered It didn’t get sorted out when I first reached out for help. 🤷🏻♀️Bummer.
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Trial subscription
I accepted the trail but canceled it the following day. Remind you days before I needed to. Double checked and when logging in it says I must choose a subscription or trail. So that tells me my cancellation worked. Also under my apple subscriptions it doesn’t show that I have one. Yet I’ve been charged???? There’s no one to talk to. Left messages and the chat bot hangs up before you even get to state anything.
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Quality and easy app
I’ve been using for almost a year now. I’ve ordered several books and love the ease of the app, the quick turn around and the quality of the album. They print colour perfect and display my little girls first year perfectly. My kids adore looking through them and I’ve now got my sisters to buy some too! Everyone loves them.
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Terrible app and service
Waste of time
no way to cancel subscription
horrible
Easy and convenient
Love the studio option with a subscription!
getting all my memories printed!
I love being able to easily print our monthly memories. However, they keep raising the prices on these little books…so I will be cancelling soon.
Great looking albums!
This app is super easy to use and the quality of the albums is pretty good. I’ve been doing them for our family for years.
Can get NO HELP
This app stinks. It is the worse as there is no customer support
Terrible AI
I had been a previous longtime customer. Went back for a book and the AI customer service is so awful and hounds you relentlessly completely non functional. Won’t be buying here again
Amazing customer service!!
Have had 2 issues where the envelope is damaged upon arrival which causes the book to be ruined. After submitting pictures of damage they immediately will reprint and ship! Always so quick and amazing customer service!! I will always recommend this company!
Great Memories
I love that I capture these precious moments.
Love Chatbooks!
Chatbooks is really the best. We have used it for 7-8 years to create family memory books after every vacation, save special photoshoots from moments like our engagement or maternity sessions, and now are using the monthly books for our baby's first year of life to document all the milestones reached. They are fast, reliable, and great quality products. Will continue to be a chatbooks customer for the foreseeable future!
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Dates on binder
I love Chatbooks! My one suggestion would be to add the date/year to the binder side and the front/spine of each book, so you can easily tell which book it is when they’re stacked together on a bookshelf.
Was great sucks now
This app used to be amazing. I loved it. My last two books were delivered completely destroyed. They literally had burn marks in them and they were bent. They also took away the feature where you could have a different image on the cover then what’s inside the book. I feel like that was a very dumb move on their part because now I have a duplicate photo on the cover and in the book. I’ve been using this since I had my first child, he is now going to be seven in December and as soon as my second child turns five I’ll be canceling my subscription. The quality of books has gone down. The state of shipping has gone down and removing the ability to not have a duplicate photo is a tacky cash grab. They don’t stand by their shipping policy when something arrives damaged. I tried to get help and the woman was very rude to me and told me it was the postal services issue.
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Lost credits
The little books are great but make sure you use all your credits before you cancel a subscription because you will lose any unused credits. Basically have them $80 for free which yea is my fault but they should still honor the credits!!
