Perfect customer service
Had issues with delivery and customer service was perfect with fast response.
Yes!!!
This will be my fourth book with Once Upon and I love it it's so easy to just put all my pictures on every three months I make another book of my partner nice relationship and it's been a joy.
So simple and easy
This is such a convenient way to get you photos organized. I do photo books by the year and it is so seamless and the quality great. My only complaint is that when trying to use old photos that are uploaded to the cloud they don’t load in the app so it makes things a little more difficult.
Defective book difficult to obtain replacement
I received a damaged book and was offered 15% off purchase price or 30% off further order. When I questioned this and asked for a replacement I was told that this was a shipping issue and that they are trying to reduce carbon footprint. They then did offer me a ‘free book’. I found this response upsetting as if they were putting blame on me. I do care for the environment but I also wanted an undamaged book of memories. I am very time poor as a busy mum so sending multiple emails to obtain a replacement was difficult for me. I will not order from this company again.
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Can’t upload images
While the general user experience seems great, I can’t even get started. I spent hours on my phone attempting to get images through the Google photos share. Then moved onto my laptop and cannot upload there either. Missed the EOFY sale code because of this too. Had really high expectations and am now incredibly frustrated
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