Subscription Won’t Cancel
Response from developer
We are very sorry you ran into subscription cancellation issues and an unexpected charge. If the subscription is missing from Apple Subscriptions, this may relate to your original purchase Apple ID. Please forward your purchase receipt and your app account ID to our support【service@joyshort.com】. We will review your case and process your refund promptly. We appreciate your feedback and will fix this problem.
Great vertical short drama library for daily entertainment
Response from developer
Thank you for your amazing support! We're so glad JoyShort has become part of your daily routine. 😊 Your feedback about some endings feeling rushed is truly appreciated, and we'll keep improving to bring you even more engaging stories from start to finish. Thanks for recommending us, and we can't wait to share more great dramas with you! 💖
the is god
Response from developer
Thank you for your amazing feedback! We're so happy to hear you're enjoying our wide variety of short dramas. We'll continue updating with more exciting stories and new episodes every day. Thanks for your support, and we hope you keep enjoying JoyShort! 💖
Does not open
Response from developer
Hi, we're very sorry for the inconvenience. The issue has been fixed in version 1.1.1, and we recommend updating the app to the latest version. If you still experience any problems after updating, please contact us at service@joyshort.com with your device model and account details. We'll be happy to help you as quickly as possible. Thank you for your feedback and support. We hope you'll give Joyshort another try.
Need to fix the bugs
It gives error between episodes. And so I have to swipe it couple of times.
And now I’m trying to get into it and I can’t because it gives me an error. It keeps saying “failed to create visitors information please try again” and it doesn’t work. I didn’t want to do a bad review but I had no choice because I couldn’t open it anymore and give feedbacks
Tried to re-install but it’s not working for me and I paid for a week. What a waste of money!
Response from developer
Hi, we're truly sorry for the inconvenience and appreciate you taking the time to let us know. A new Version 1.1.1 is now available with performance and stability improvements. We recommend updating the app first to see if the issue is resolved. If the problem continues after updating, please email us at service@joyshort.com with your device model and account information. Our team will investigate and work with you to resolve it as soon as possible. Thank you for your patience, and we hope to provide you with a much better experience.
Bien mais
Response from developer
Bonjour, merci pour votre retour. Nous comprenons que vous souhaitiez davantage de possibilités pour débloquer gratuitement les épisodes. Nous avons apporté des améliorations dans la nouvelle version et continuerons d'optimiser l'expérience de visionnage ainsi que les fonctionnalités de récompenses. Si vous avez des questions ou des suggestions, n'hésitez pas à nous contacter à service@joyshort.com. Merci pour votre soutien !
Charge and cannot cancel
Response from developer
We're truly sorry for your experience. Subscription cancellation depends on how the purchase was made. Please contact our support team with your account details, and we'll investigate and assist you as quickly as possible. Thank you for bringing this to our attention.
Scam
Response from developer
Thank you for your feedback. We're sorry about the playback issues you experienced. Our team is continuously improving performance and stability. If possible, please let us know your device model and app version so we can investigate further.
Love it!
Response from developer
Thank you so much for your kind words and support! We're delighted that you're enjoying the stories. We'll continue bringing more exciting episodes and improving the app. Happy watching!
horrible F2W
Response from developer
Thank you for sharing your feedback. We understand your concerns about the viewing experience. We offer both free and premium ways to enjoy our content, and we're continually exploring better reward options to provide more value for all users. Your feedback is greatly appreciated.
