Charcoal Soft Serve Ice Cream 🍦
Bring back the charcoal soft serve as a permanent product! It is so delicious!
Frustrated in Boston
I have tried many times to log in and changed my password many times and still get an error message from your server. This site is pitiful and should be updated. This should be simple to retrieve my points for ice cream. It’s easier to log into my Fidelity account. Your web designers need to go back to the drawing and test the site before launching it. This is not cardiac thoracic surgery! Fix it please!
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Hard to use
App is much better but a bit hard to use. Also, no way to enter in birthday or update profile.
Easy and functional
Just tap the front page to expose the barcode ad scan it at the register. I get messages for members only special offers.i can easily see what rewards are available to me.
Pitiful
Site was built for the dark ages.
Functionality and ease of use is horrible. No real value.
Functionality and ease of use is horrible. No real value.
No Apple Wallet support
Despite App Store confirming it has Apple Wallet and family share support, it does not.
How do u give your card number to receive credit? Read the long number? How efficient is that. No bar code available for register to scan.
Can’t request credit for past purchases that was missing from App
Very poorly designed basic App that hardly called customer friendly.
How do u give your card number to receive credit? Read the long number? How efficient is that. No bar code available for register to scan.
Can’t request credit for past purchases that was missing from App
Very poorly designed basic App that hardly called customer friendly.
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Finally updated - still need wallet integration
Finally updated for 64 bit, and a big improvement to get a QR code right from the first screen. Now just need to put that in wallet and it'll be perfect
Update!
Needs an update for ios11
Please update for iOS 11
This works so I don't have to carry my JPLicks card and shows me when I have a freebie but will stop working with iOS 11. Please update!
Bare minimum
Gives the user bare minimum but needs an update to be supported for upcoming iOS 11! I do use its basic functionality so I would like to continue doing that when upgrading.
No card needed
The shortcode system has worked flawlessly for years. Good job. No plastic card needed. Wish: show my balance.
Needs to be updated!
If the app isn't updated before iOS 11 goes public the app won't work going forward. Needs a massive overhaul, 64-bit support, new design, Apple wallet, Apple Pay, Touch ID, etc.
Needs more functionality
Please add scannable bar codes and monthly flavors. Order online would be a nice feature too. This could be a good app for customer communication and promotions. So much potential. Look at other vendors for inspiration.
Include scannable barcode
This app should include a scannable barcode for convenience of customer and employees. This feature would make for faster transaction times and would mitigate the need to hand over ones phone.
Works fine - fantastic loyalty program!
JP Licks doesn't have bar codes in its loyalty program (on their 'Cow Card' or in this app.). However, their alternative approach is even simpler than the Starbucks app. You just touch the shop you are entering and touch 'check in.' It gives you a 3-digit code good for 20 mins. Just show (or say) the 3 digits and your purchase is paid! No need to scan or swipe.
The app is minimal—but it also doesn't wear down like the magnetic strip on the Cow keychain Card.
That said, I give this 5 stars because JP Licks has—hands down—the best customer loyalty program I've ever tried. Unlike stingy programs like Starbucks' (where it takes forever to get a free coffee & they take it away from you if you don't use it fast), I seem to get $5 rewards regularly from JPL that I can use anytime. They give you a delicious free sundae on your first loyalty anniversary and a free sundae again every time you have a birthday. Their espresso & mocha drinks are terrific. Starbucks has totally lost me as a loyal customer; JPL rocks!
The app is minimal—but it also doesn't wear down like the magnetic strip on the Cow keychain Card.
That said, I give this 5 stars because JP Licks has—hands down—the best customer loyalty program I've ever tried. Unlike stingy programs like Starbucks' (where it takes forever to get a free coffee & they take it away from you if you don't use it fast), I seem to get $5 rewards regularly from JPL that I can use anytime. They give you a delicious free sundae on your first loyalty anniversary and a free sundae again every time you have a birthday. Their espresso & mocha drinks are terrific. Starbucks has totally lost me as a loyal customer; JPL rocks!
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Useless
Why did I download this? It doesn’t seem to be useful at all
Could be better
A rewards card that doesn't show a scannable digital picture of the card or have it work with Apple wallet is kinda lame. I imagine the stores don't have the readers but why bother to develop an app and only go halfway
Wallet not Supported
Even though the App Store page claims to support Wallet/Passbook it does not. Would be very helpful to add this functionality.
Could be good...
This app should be a simple way to get your rewards card into passbook so you don't have to carry another piece of plastic. Such a simple function must now be fairly straightforward to implement...
Not useful
No scan feature with phone app to avoid using rewards plastic keycard. No store monthly specials listed or anything worth checking- this is pretty useless.
