JPass appears to be a legitimate app. The AppsHunter Legitimacy Score for JPass is 95 out of 100 points across 7 verification signals from App Store and developer data.

JPass User Reviews

Name: JPass
Rating: 3.8 (281 reviews)

JPass

FAAC SpA

✈️ Travel

🗺️ Navigation

Customer Experience

Positive experience0.0% of reviews

Neutral2.0% of reviews

Negative experience98.0% of reviews

~ Based on 50 written reviews from the US App Store.

What users say

Summarized from real user reviews of JPass. Based on 281 reviews and a 3.8/5 average, it highlights the 1 positive and 68 negatives reviewers mention most about this Navigation app.

Positive things

👍Gate opens successfully

Negative things

👎App is unusable
👎Terrible UI
👎Impossible to navigate
👎No customer support
👎Payment issues
👎App doesn't work in UK
👎Unfathomable functionality
👎Can't get help
👎Horrendous interface
👎Useless app
👎Cannot make payments
👎Cannot get receipts
👎Auto recharge doesn't work
👎History doesn't work
👎Notifications don't work
👎Scam
👎App is a disaster
👎Difficult to use
👎Not intuitive
👎Stressful experience
👎No activation email received
👎Cannot locate garage
👎Gate opened for wrong person
👎App is temperamental
👎App is garbage
👎No fit for purpose
👎App hangs
👎Cannot end session
👎App makes no sense
👎Keeps running up bill
👎Cannot connect to machines
👎Cannot cancel pass
👎Showing incorrect debt
👎Awful parking system
👎App still shows parked
👎Error message every time
👎Technically still in car park
👎Registration plate not recognised
👎Authorisation codes not sent
👎Abysmal user experience
👎Difficult to work out
👎Refused to accept registration
👎Not allowing default payment
👎Shockingly bad application
👎Session still active
👎Payment failed
👎Cannot input payment details
👎Cannot locate parking location
👎Causing carnage with queues
👎Not user friendly
👎Dismal service
👎App developer hasn't published review
👎Not sorted problem for customer
👎Absolute rubbish
👎Farcical situation
👎Paid over what should have been
👎No reply to direct contact
👎Terrible, don't bother
👎Difficult to use and navigate
👎Does not actually work
👎Waste of time
👎What a disaster
👎Cannot pay for parking
👎Failed to let me pay
👎Shocking and hard to use
👎Unworkable app
👎Lacklustre app
👎Payment won't work

Is JPass Safe?

JPass appears mostly safe based on user ratings. AppsHunter Safety Score for JPass is 76/100.

This assessment is based on 281 user ratings, with an App Store average of 3.8/5.

Safety Analysis

67.6% of ratings point to a safe experience

4.6% of ratings suggest some concerns

27.8% of ratings point to a risky experience

~ Based on 281 App Store ratings for JPass.

Is JPass Legit?

JPass appears to be a legitimate app. AppsHunter Legitimacy Score for JPass is 95/100.

Based on 95 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

JPass stole £100 of my money

I have a subscription through the app. I topped it up with £100 in May but the app didn’t update even though they’ve charged me. I’ve complained several times on the app and by email but JPass haven’t given a response and they still have my £100.

Xtina315

24 days ago

Unable to park after purchasing, since parking lot was closed

Unable to park after paid for
Parking, parking lot closed

khan Nasim

2 months ago

Response from developer

Hello. We're sorry for all the problems this caused. Can you tell more about what happened? Please write to support@j-pass.com and we'll do our best to help you. Thank you!

NO SUPPORT APP USELESS

Can’t get in contact with support, there’s no phone number, and they don’t respond to support submissions. Paid for a parking pass and can’t use it. No help. Waste of money.

Regen.OL

3 months ago

Response from developer

Hello. Thanks for your feedback. Sorry if there was a delay in our response. We can't seem to get a hold of your request. Please write to support@j-pass.com and we will get in contact with you as soon as possible.

Appalling

The UI is terrible, it’s impossible to navigate, impossible to use and totally rubbish. If you manage to work out how to subscribe the gate does manage to open when you drive in and out. That is the only good thing about the app. Finally it took £50 from my bank and I still only have £6 credit. Is it possible to get help? Certainly not!

Unfortunate Parker

3 months ago

Response from developer

Hello. We will give your feedback to our product team. If you need help please go directly to the parking kiosk, talk to parking personnel or write to support@j-pass.com.

Unusable

Doesn’t appear to work in the UK - a waste of time

PDC_UK

3 months ago

Unfathomable

I’ve tried for about 20 mins to try and work out what this app does and doesn’t do….Im totally stumped !! How do I book a car park ? What is a “subscription” ? What have I paid 20p for ? How do I pay for a parking session ? What is the point of this app ??? Or is it me !?

Paul..T

3 months ago

Response from developer

Hi! Sorry for the confusion — that's totally on us, not you. The app lets you [book/pay for] parking at different locations. A subscription gives you is more like a monthly pass. We'd love to help you get sorted — please reach out to us at support@j-pass.com and we'll walk you through it personally. We'll also use your feedback to make the onboarding clearer!

No customer service

Booked parking for one date when forwarding to the payment the booking date was changed and there is no way to contact anyone to help correct the situation.

Coach GB

5 months ago

Response from developer

Hi, thank you for your feedback and we're sorry to hear this happened. A booking date changing during the payment process is something we take very seriously. Please write to us at support@j-pass.com with your booking details and we will investigate what went wrong and correct the situation as quickly as possible.

Horrible

Horrendous interface & functionality. Avoid

Rbt777

7 months ago

the worst !

very bad !

Nihmasfh

7 months ago

Response from developer

Hi, we're sorry to hear you had such a negative experience. We'd really like to understand what went wrong so we can make it right. Please reach out to us at support@j-pass.com with details and we'll do our best to help you as soon as possible.

One of the most useless apps I’ve ever used

Any council utilising J Pass for their parking app needs to give their head a wobble! Utterly useless app, legitimately the worst app I’ve ever used and not just the worst PARKING app I’ve ever used. Every person I work with that uses it says the same, it’s basically unusable, you can try and top up 50 times (no hyperbole) and it will. not. go. through.
Whoever made this app needs to seek employment elsewhere, you are beyond a joke.

Fall_Fan

8 months ago

Awful

Cannot make payments, if you’re lucky and a payment goes through, you cannot get a receipt. To say the app is temperamental, is an understatement. Such a shame the functionality wasn’t better before it was rolled out by our local council, as the thought behind it is good.

GemmaB_007

9 months ago

Can’t even see prepaid balance

With the latest updates it’s not even possible to see the balance on a pre-paid subscription. Auto recharge doesn’t work. History doesn’t work. Notifications don’t work. Garbage app. Y

--GG--456

9 months ago

Response from developer

We apologize that your experience with our app was not satisfactory. Kindly contact our support team at support@j-pass.com with your user details so we can investigate. Using this channel ensures the fastest and most effective resolution. Your feedback helps us improve, and we appreciate you taking the time to share it.

SCAM

I give Zero stars. I paid for $19 5 day pass. IT has not worked past the 1st day. I e had to pay regular day fee if I want to exit the garage.

San Antonio, TX teacher

9 months ago

Response from developer

Thank you for letting us know about your experience. We’re sorry it didn’t meet your needs. Please email support@j-pass.com with the details of the issue so our team can review it and assist you accordingly. Your feedback is valuable and helps us continue improving our app.

App schmap!!

Worst ever!

Court St Hustler

10 months ago

Response from developer

We regret that the app did not provide the experience you were expecting. Please contact our customer support team at support@j-pass.com and explain what happened so we can help resolve the issue. Your feedback is essential to us and allows us to enhance our services.

Terrible app

Not even worth 1 star

CMMC888

a year ago

THIS APP DOES NOT WORK

It is driving me crazy and now I’m going to get a ticket

David Dundas' GREAT neice

2 years ago

Should be called JFail

At my university this had been a disaster. It seldom gets cars with passes through the gate. This is so bad, we often have the gate left up!

LPP_openthegate

2 years ago

Garbage App, interface doesn’t work!

As the title says, App interface to scan ticket and prepay or credit in and out access doesn’t work. Classic Bait and Switch as the lot advertises $6 max fee for singular visit, or $10 24hr in and out rate.

In and out can only be accessed via app, but app will not allow import of ticket or to book new rate / visit at in and out rate.

GARBAGE APP!!!

Thompson13x

2 years ago

No fit for purpose

Utterly useless in every way. Doesn’t work, can’t find the car park, can’t set up, can’t pay. Utterly hateful. Would give it minus stars if possible.

CreatureComforts#

2 years ago

The worst app I have ever used

The stress of downloading, signing up and using this app was a very stressful experience. It is not easy to navigate, you’ll be clicking and clicking to move to next stage and nothing happens. I will actually stop using a particular local car park if this is the only way to pay. Do companies not access this themselves to check for effectiveness!

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