JPass stole £100 of my money
I have a subscription through the app. I topped it up with £100 in May but the app didn’t update even though they’ve charged me. I’ve complained several times on the app and by email but JPass haven’t given a response and they still have my £100.
Unable to park after purchasing, since parking lot was closed
Unable to park after paid for
Parking, parking lot closed
Parking, parking lot closed
Response from developer
Hello. We're sorry for all the problems this caused. Can you tell more about what happened? Please write to support@j-pass.com and we'll do our best to help you. Thank you!
NO SUPPORT APP USELESS
Can’t get in contact with support, there’s no phone number, and they don’t respond to support submissions. Paid for a parking pass and can’t use it. No help. Waste of money.
Response from developer
Hello. Thanks for your feedback. Sorry if there was a delay in our response. We can't seem to get a hold of your request. Please write to support@j-pass.com and we will get in contact with you as soon as possible.
Appalling
The UI is terrible, it’s impossible to navigate, impossible to use and totally rubbish. If you manage to work out how to subscribe the gate does manage to open when you drive in and out. That is the only good thing about the app. Finally it took £50 from my bank and I still only have £6 credit. Is it possible to get help? Certainly not!
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Response from developer
Hello. We will give your feedback to our product team. If you need help please go directly to the parking kiosk, talk to parking personnel or write to support@j-pass.com.
Unusable
Doesn’t appear to work in the UK - a waste of time
