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JPass

JPass

by FAAC SpA

274 ratings
49 reviews
✈️ Travel
🗺️ Navigation
Free

Details

  • Released
  • Updated
  • October 25, 2019
  • May 25, 2026

Features

Developer

FAAC SpA
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Reviews summary↘︎
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❓5 answered
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About

Easily find, access, and pay for parking using your mobile device. This app eliminates the need for paper tickets and physical access cards, offering a seamless and secure payment experience. Manage subscriptions, track parking history, and enjoy ticketless entry and exit.

✓Find parking near destination
✓Compare parking options
✓Real-time parking information
✓Ticketless entry and exit
✓Fast mobile payments
✓Manage parking subscriptions
✓View parking history and receipts
Show original description

What users say

Summarized from real user reviews of JPass. Based on 274 reviews and a 3.8/5 average, it highlights the 1 positive and 68 negatives reviewers mention most about this Navigation app.

Positive things

  • 👍Gate opens successfully

Negative things

  • 👎App is unusable
  • 👎Terrible UI
  • 👎Impossible to navigate
  • 👎No customer support
  • 👎Payment issues
  • 👎App doesn't work in UK
  • 👎Unfathomable functionality
  • 👎Can't get help
  • 👎Horrendous interface
  • 👎Useless app
  • 👎Cannot make payments
  • 👎Cannot get receipts
  • 👎Auto recharge doesn't work
  • 👎History doesn't work
  • 👎Notifications don't work
  • 👎Scam
  • 👎App is a disaster
  • 👎Difficult to use
  • 👎Not intuitive
  • 👎Stressful experience
  • 👎No activation email received
  • 👎Cannot locate garage
  • 👎Gate opened for wrong person
  • 👎App is temperamental
  • 👎App is garbage
  • 👎No fit for purpose
  • 👎App hangs
  • 👎Cannot end session
  • 👎App makes no sense
  • 👎Keeps running up bill
  • 👎Cannot connect to machines
  • 👎Cannot cancel pass
  • 👎Showing incorrect debt
  • 👎Awful parking system
  • 👎App still shows parked
  • 👎Error message every time
  • 👎Technically still in car park
  • 👎Registration plate not recognised
  • 👎Authorisation codes not sent
  • 👎Abysmal user experience
  • 👎Difficult to work out
  • 👎Refused to accept registration
  • 👎Not allowing default payment
  • 👎Shockingly bad application
  • 👎Session still active
  • 👎Payment failed
  • 👎Cannot input payment details
  • 👎Cannot locate parking location
  • 👎Causing carnage with queues
  • 👎Not user friendly
  • 👎Dismal service
  • 👎App developer hasn't published review
  • 👎Not sorted problem for customer
  • 👎Absolute rubbish
  • 👎Farcical situation
  • 👎Paid over what should have been
  • 👎No reply to direct contact
  • 👎Terrible, don't bother
  • 👎Difficult to use and navigate
  • 👎Does not actually work
  • 👎Waste of time
  • 👎What a disaster
  • 👎Cannot pay for parking
  • 👎Failed to let me pay
  • 👎Shocking and hard to use
  • 👎Unworkable app
  • 👎Lacklustre app
  • 👎Payment won't work
See all reviews

What's New in JPass

2.31.11

May 25, 2026

Improvements and bugs fixing. Happy parking!

User reviews

Most RecentHighest RatedLowest Rated

Unable to park after purchasing, since parking lot was closed

Unable to park after paid for
Parking, parking lot closed
khan Nasimkhan Nasim

NO SUPPORT APP USELESS

Can’t get in contact with support, there’s no phone number, and they don’t respond to support submissions. Paid for a parking pass and can’t use it. No help. Waste of money.
Regen.OLRegen.OL

Appalling

The UI is terrible, it’s impossible to navigate, impossible to use and totally rubbish. If you manage to work out how to subscribe the gate does manage to open when you drive in and out. That is the only good thing about the app. Finally it took £50 from my bank and I still only have £6 credit. Is it possible to get help? Certainly not!
Show more
Unfortunate ParkerUnfortunate Parker

Unusable

Doesn’t appear to work in the UK - a waste of time
PDC_UKPDC_UK

Unfathomable

I’ve tried for about 20 mins to try and work out what this app does and doesn’t do….Im totally stumped !! How do I book a car park ? What is a “subscription” ? What have I paid 20p for ? How do I pay for a parking session ? What is the point of this app ??? Or is it me !?
Paul..TPaul..T
See 44 more reviews

Developer apps

JMS
JMS

by FAAC SpA

💼 Business

(1)

Free
Park Omaha OffStreet
Park Omaha OffStreet

by FAAC SpA

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(33)

Free
FAAC Simply Connect
FAAC Simply Connect

by FAAC SpA

🌟 Lifestyle

(61)

J4M
J4M

by FAAC SpA

📊 Productivity

(6)

Free
GopherPark
GopherPark

by FAAC SpA

🗺️ Navigation

(7)

Free
See developer apps

User experience

🐞

Reported Bugs

53 issues

Cannot get in contact with support

Bug

Support submissions not responded to

Bug

Paid for parking pass but cannot use it

Bug

App is impossible to use

Bug

Gate opens successfully (only good thing)

Bug

Took £50 from bank, only £6 credit

Bug

Booking date changed when forwarding to payment

Bug

Cannot top up

Bug

Paid for 5-day pass, not worked past 1st day

Bug

Had to pay regular day fee

Bug

App interface doesn't work

Bug

Cannot import ticket

Bug

Cannot book new rate/visit

Bug

Cannot find car park

Bug

Cannot set up app

Bug

Cannot pay

Bug

Never received activation email

Bug

Would not let me in the garage

Bug

Couldn't locate the garage

Bug

Kept scanning for Houston

Bug

Gate opened for person next to me

Bug

Paid for parking, had to pay every day

Bug

Cannot find a contact phone number or email

Bug

No opening hours, no reviews, no way of booking

Bug

App only allows weekly, monthly, yearly

Bug

Cannot manage credit card input

Bug

App hangs

Bug

Cannot end session and pay balance

Bug

App makes no sense

Bug

Keeps running up the bill

Bug

App could not connect to machines via Bluetooth

Bug

Cannot pay £2 charge despite trying three cards

Bug

Told by security to leave car park

Bug

Cannot cancel pass within app

Bug

Showing I owe £29.60

Bug

Charged £8.59 for 1hr 19mins

Bug

App still shows parked at hospital

Bug

Left car park, tried to pay, error message

Bug

Technically been in car park nearly 2 days

Bug

Did not recognise registration plate

Bug

Authorisation codes not sent

Bug

App is not at all intuitive

Bug

Refused to accept registration number

Bug

Not allowing saved debit card to be default payment

Bug

Pass is still active after 4 days

Bug

Pass wouldn't let me pay

Bug

Counting up despite attempts to pay

Bug

Payment failed straight away

Bug

Payment won't work

Bug

Cannot locate parking location

Bug

Payment page says failed

Bug

App doesn't allow you to input payment details

Bug

Cannot input payment details

Bug
✨

Requested Features

25 requests

Improve UI and navigation

Feature

Provide customer support contact

Feature

Allow booking for single days

Feature

Store user details for easier payment

Feature

Make app more intuitive

Feature

Allow users to end sessions

Feature

Fix bugs with payment and session tracking

Feature

Improve app reliability and accuracy

Feature

Allow input of payment details

Feature

Allow users to see prepaid balance

Feature

Fix auto recharge

Feature

Fix history functionality

Feature

Fix notifications

Feature

Allow users to cancel passes

Feature

Improve payment machine integration

Feature

Allow users to test apps before release

Feature

Allow default payment method selection

Feature

Fix registration number recognition

Feature

Allow users to appeal fines

Feature

Provide clear operational use instructions

Feature

Allow users to input credit card details

Feature

Improve Bluetooth connection to machines

Feature

Allow users to end parking sessions

Feature

Allow users to pay for parking

Feature

Make app more user friendly

Feature

FAQ

What does JPass do?

JPass is a mobile application designed to simplify the parking experience. It allows users to search for parking, compare options, view real-time information like rates and availability, and pay for parking sessions directly from their phone. It also facilitates ticketless entry and exit for subscribers and offers features for managing parking subscriptions and viewing parking history.

What are the key features of JPass?

Key features include effortless parking search with real-time data, smart ticketless entry and exit using license plates or mobile credentials, fast and secure mobile payments, easy management of monthly parking plans, and a detailed parking history with receipts for expense tracking.

Is JPass free to use?

Based on the provided information, the JPass application itself is free to download and use. While the app facilitates parking payments and subscription management, the actual cost of parking and any subscription fees would be separate charges incurred through the service.

What kind of devices is JPass compatible with?

JPass is a mobile application, indicating it is designed for use on smartphones and tablets. While specific operating system requirements are not detailed, it functions on mobile devices to provide parking services on the go.

How does JPass help with managing parking?

JPass streamlines parking management by allowing users to find and pay for parking quickly. For commuters and frequent parkers, it offers the ability to manage monthly parking subscriptions, update vehicle information, and track past visits and charges, making expense management easier.