Doesn’t work
I can’t request my car, setup payment, or really do anything. Also the number in the app does not work. 0/10 experience.
Poorly supported
ICON recently updated the app and presto didn’t transfer my recurring payments which were working up to June 26.
So I get a notice of delinquent payment… took me an hour to reregister and reset up recurring payments.
Had happened to a neighbor also.
So I get a notice of delinquent payment… took me an hour to reregister and reset up recurring payments.
Had happened to a neighbor also.
Please fix - your app is terrible
I park in an Icon garage weekly. I was using another app flawlessly until my Icon garage had problems and they couldn’t accommodate me. They told me that because I hadn’t used their app they wouldn’t accommodate me at another Icon garage. This had happened a few times so I tried the Icon app. It never works correctly. I try to save my work address but it disappears almost every time I sign out of the app. More than half the time I get to the final page of making a reservation and when I click the final button it tells me there is some kind of error or the system is down. This is pathetic. Please fix your app.
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Double Billing
I pulled into the Icon at 50/70 W. 93rd. The attendant took a photo of my license plate, but asked for nothing else (he didn’t even look at my phone reservation which I showed him). I assumed the system had changed. When I returned to pick up the car, I was told that unless I paid an amount almost double the prepaid amount I had already paid, I would not get my car. I had to pay them, but I quickly notified my credit card company of the double bill, and they reversed the charge. I am still waiting for a final disposition. These guys need to do better.
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Decent but quirky
The app functions fine for making reservations. The quirky bit is that the barcode displayed when you view a reservation to show it at the garage is a bit too big. It hits the edge of my iPhone’s screen which prevents it from being scanned. The ticket # usually works to find my reservation. But the barcode should be scannable.
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