CHARGED FOR CLOSED LOT
Got charged $28 for reserving a parking spot, at a lot that turned out refused to accept any cars. Have been calling and emailing for several days, and can’t get through to anyone to resolve this. Very frustrating!!
It’s a trap!
If you see “Event” parking specials, don’t make the mistake I did. They front load the time and leave a short amount of time on the back end for more $. Use another app like spot hero.
Too often, reservations not honored
I don’t ask a lot of a parking spot app. I pay them money, go to the garage, and park my car. But BestParking has been repeatedly failing even those low expectations, and getting worse. Twice in the past year, I’ve arrived at the garage to be told that they were full, and my reservation wouldn’t be honored. Once, the garage itself was shuttered, out of business. There is a customer service number: in the most recent incident, it took two calls and more than 20 minutes to talk to someone. He told me that it wasn’t their fault, he couldn’t book me another garage, and that I would have to fill out an online form to get a refund. When I protested that this was ridiculous, he reiterated that it was up to the garage to hold a spot for reservations, and BestParking had no control over whether they actually did it, but he would give me a refund “as a special one time consideration.” Good customer service would be to apologize, and immediately book another spot, but that wasn’t an option (as I was told, all bookings must be done on the app or website).
This is the Seinfeld rental car counter scene as an app: reserving a spot doesn’t mean it’ll be there, and if it’s not, maybe you’ll get a refund, if they’re feeling generous, but they certainly won’t apologize or book an alternate spot for you. Would you accept this from Expedia, or Hotels.com, or any other third party booking site? If not, why accept it from a parking site?
This is the Seinfeld rental car counter scene as an app: reserving a spot doesn’t mean it’ll be there, and if it’s not, maybe you’ll get a refund, if they’re feeling generous, but they certainly won’t apologize or book an alternate spot for you. Would you accept this from Expedia, or Hotels.com, or any other third party booking site? If not, why accept it from a parking site?
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Very outdated pricing
This app used to be good, but I pulled into a garage tonight that this app said would be $10, and by the time I saw it would it cost me $45 it was too late to turn around. Pretty infuriating 😡😡
The worst
I used this app during my trip to LA and was charged twice for the same parking reservation. Despite requesting a refund, the issue was never solved. Reaching a customer service representatives seems impossible, and my inquiries submitted through the app have gone completely unanswered. VERY disappointing customer support and overall experience
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Response from developer
We’re so sorry to hear this! We would love the chance to look into the issue and see what we can do to help resolve it. Please give us a call 888-472-7594 so that we can take care of you ASAP with this.
