100% recommend
Booked my parking for SoFi NFL game 2 months in advance at a nearby parking structure gated with security $24. Everything was smooth from beginning to end. Great app and will definitely use going forward.
Lluvmyprincess
Unnecessarily Rigid Payment System, Login Hurdles, & Outdated Logic
I am giving ParkWhiz two stars because while the premise of convenient parking is great, the app's rigid payment mechanisms caused an incredibly frustrating experience that ultimately cost me an $85 parking ticket for a $5 parking spot.
The core issue is the inflexible payment flow and QR code requirement. I actually scanned the QR code at the site, but because I was in a rush to catch my train and ran into a struggle trying to log into the correct account, I ended up boarding the train before the transaction went through.
Once on the train, I tried to complete the payment. While you can search for and locate the specific lot (like site WF20) directly in the app, it strictly prohibits you from selecting it to pay remotely. Instead, the app forces you to scan the physical QR code on-site all over again.
In the digital age we live in, being able to select a lot and complete a remote payment should be a common-sense feature. If someone steps away to catch a train or commute to work and tries to finalize payment shortly after, they shouldn't be completely out of luck. Even though I scanned the code initially, actively searched for the location in the app, and genuinely wanted to pay, the system blocked me from doing so simply because I wasn't standing right in front of the physical sign.
Bottom Line for Developers:
Users who genuinely want to pay should not be locked out by rigid software design. Please bring the app up to speed with modern digital expectations by enabling remote payments directly through the app search feature rather than requiring a live physical QR scan for every transaction.
The core issue is the inflexible payment flow and QR code requirement. I actually scanned the QR code at the site, but because I was in a rush to catch my train and ran into a struggle trying to log into the correct account, I ended up boarding the train before the transaction went through.
Once on the train, I tried to complete the payment. While you can search for and locate the specific lot (like site WF20) directly in the app, it strictly prohibits you from selecting it to pay remotely. Instead, the app forces you to scan the physical QR code on-site all over again.
In the digital age we live in, being able to select a lot and complete a remote payment should be a common-sense feature. If someone steps away to catch a train or commute to work and tries to finalize payment shortly after, they shouldn't be completely out of luck. Even though I scanned the code initially, actively searched for the location in the app, and genuinely wanted to pay, the system blocked me from doing so simply because I wasn't standing right in front of the physical sign.
Bottom Line for Developers:
Users who genuinely want to pay should not be locked out by rigid software design. Please bring the app up to speed with modern digital expectations by enabling remote payments directly through the app search feature rather than requiring a live physical QR scan for every transaction.
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Pptraxnd
Flash and quit
Flash and quit right after i opened the app. Bug?
GGeorge3257214
They charge you on garage already closed and never refund
They don’t have most updated garage information. I was charged for a garage already closed, paid the $30 fee, only drove there to find it’s closed and there’s consecutive going on. Getting refund is impossible. They don’t have a person you can talk to, they gave only a g form for you to submit refund requests, and after sending all evidence, they just kept dragging on asking more proof and never refund.
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Kkenlaa
No customer service
This app allowed me to book a spot at the Metropolitan Museum of Art in New York for last Friday, but the lot was full when I arrived. I filed for a refund following the procedure described in the app. Nearly a week later, they have not even acknowledged my request. I’ll stick with SpotHero moving forward.
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LLeighJacobs
