DO NOT RESERVE a spot ahead of time
I reserved a parking spot ahead of time, but the lot was full when I arrived. I had to find parking somewhere else and we were very late for the event. Super frustrating. Then attempting to get a refund is additional wasted time.
CConsumer000
Doesn’t let me purchase
Doesn’t let me purchase no matter how much I try.
R3Roger that 345
Terrible experience! Avoid parkwhiz!
I purchased parking from 7 PM to 7 AM, only to return at 11 PM and discover the entire parking facility was locked down, with my car trapped inside! There was no customer service available, no emergency contact, and absolutely no way to retrieve my vehicle.
This completely disrupted my night and caused a major inconvenience. To make matters worse, when I contacted Parkwhiz the following day, they refused to issue a refund despite the circumstances.
How can a company sell overnight parking and then lock customers out of their vehicles? Completely unacceptable business practices and terrible customer service.
I strongly recommend avoiding Parkways. Save yourself the frustration and park somewhere else!
This completely disrupted my night and caused a major inconvenience. To make matters worse, when I contacted Parkwhiz the following day, they refused to issue a refund despite the circumstances.
How can a company sell overnight parking and then lock customers out of their vehicles? Completely unacceptable business practices and terrible customer service.
I strongly recommend avoiding Parkways. Save yourself the frustration and park somewhere else!
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Jjrayjanssen
100% recommend
Booked my parking for SoFi NFL game 2 months in advance at a nearby parking structure gated with security $24. Everything was smooth from beginning to end. Great app and will definitely use going forward.
Lluvmyprincess
Unnecessarily Rigid Payment System, Login Hurdles, & Outdated Logic
I am giving ParkWhiz two stars because while the premise of convenient parking is great, the app's rigid payment mechanisms caused an incredibly frustrating experience that ultimately cost me an $85 parking ticket for a $5 parking spot.
The core issue is the inflexible payment flow and QR code requirement. I actually scanned the QR code at the site, but because I was in a rush to catch my train and ran into a struggle trying to log into the correct account, I ended up boarding the train before the transaction went through.
Once on the train, I tried to complete the payment. While you can search for and locate the specific lot (like site WF20) directly in the app, it strictly prohibits you from selecting it to pay remotely. Instead, the app forces you to scan the physical QR code on-site all over again.
In the digital age we live in, being able to select a lot and complete a remote payment should be a common-sense feature. If someone steps away to catch a train or commute to work and tries to finalize payment shortly after, they shouldn't be completely out of luck. Even though I scanned the code initially, actively searched for the location in the app, and genuinely wanted to pay, the system blocked me from doing so simply because I wasn't standing right in front of the physical sign.
Bottom Line for Developers:
Users who genuinely want to pay should not be locked out by rigid software design. Please bring the app up to speed with modern digital expectations by enabling remote payments directly through the app search feature rather than requiring a live physical QR scan for every transaction.
The core issue is the inflexible payment flow and QR code requirement. I actually scanned the QR code at the site, but because I was in a rush to catch my train and ran into a struggle trying to log into the correct account, I ended up boarding the train before the transaction went through.
Once on the train, I tried to complete the payment. While you can search for and locate the specific lot (like site WF20) directly in the app, it strictly prohibits you from selecting it to pay remotely. Instead, the app forces you to scan the physical QR code on-site all over again.
In the digital age we live in, being able to select a lot and complete a remote payment should be a common-sense feature. If someone steps away to catch a train or commute to work and tries to finalize payment shortly after, they shouldn't be completely out of luck. Even though I scanned the code initially, actively searched for the location in the app, and genuinely wanted to pay, the system blocked me from doing so simply because I wasn't standing right in front of the physical sign.
Bottom Line for Developers:
Users who genuinely want to pay should not be locked out by rigid software design. Please bring the app up to speed with modern digital expectations by enabling remote payments directly through the app search feature rather than requiring a live physical QR scan for every transaction.
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Pptraxnd
