No protection of account
Please help me and I will revise my review. My account has been hacked and someone is charging me almost $30 in a parking garage in Tennessee. I only use this app in Michigan. I am at home. My car is at home. Please help me by removing the charge and protecting my account. There is no protection for your accounts. Please enable dual factor authentication and this could be avoided.
Update: spoke with customer service and charge was refunded. However the agent blamed me for not having my account updated with my car make and model. I checked and the correct information was in there. Don’t blame the customer. Leaving one star for your poor performance.
Update: spoke with customer service and charge was refunded. However the agent blamed me for not having my account updated with my car make and model. I checked and the correct information was in there. Don’t blame the customer. Leaving one star for your poor performance.
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Jjen&3839-@$;
Buggy App
Parked at an establishment, had an open session on the app. Then, maybe after 2-3hrs of having parked, I get a text notification that valet is getting my car and having it ready (Impossible, I didn’t valet).
When I check the app there was no open session clock running. No recent transaction.
(fyi: they charge a hold to your card $9.99 right when registering, does get refunded)
(Your app still needs improvement)
When I check the app there was no open session clock running. No recent transaction.
(fyi: they charge a hold to your card $9.99 right when registering, does get refunded)
(Your app still needs improvement)
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Sscreentime00
Another glitchy app
Adding service fees for doing nothing. They will always charge first and ask questions later.
IIpanoah
Erroneous charge
I was wrongly charged, petitioned with evidence, and was refused a refund
Eemitex7
Warning:
just a warning, their app sometimes will crash and not let you pay for parking, and they WILL still charge you for it. got charged a full day of parking for a spot that was supposed to be validated (for 1hr of parking) and then since the app would crash not allowing us to pay or scan to validate we got charged a full day of parking and then another 40$ fee on top of it for not paying
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RRmsc11
