Deceiving practice
Pure robbery, can’t be legal.
Needs work
The app overall is easy to navigate but it needs to be easier to manage your parking away from the lot. App users should be able to pay for parking or extend their time thru the app without being at the parking location. It is upsetting to have to wait until the app loads and payment goes thru before leaving the location, waste of time. It would be better if you were be able search the lot and pay on the app without having to be there. That way I know my vehicle is secure and not at risk of being ticked while I’m away.
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Terrible Parking Company
Was asked to park here by DePaul University to receive free parking. Standing in-front of the orientation helper I used the QR code and created my Metropolis account and completed the parking as instructed. My card was charged $9.99 and the charge was then refunded. At leaving time the gate refused to open and now they wanted me to pay for parking. I have been getting text messages and late fees. No one answers my response to the text messages. And using the app to get any kind of help is nonexistent. The website for help is nonexistent help.
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Hard to Communicate
It wont give you option to change license plate, it would charge you automatically
No service? get charged an extra $50
Absolutely trash, “drive in drive out” is a total lie. Cause if you drive into a lot with no internet service you can’t start a parking session. And rather than notify you about that unlogged session asap, which they CAN do considering they have a WHOLE APP that has your license and contact information, they wait 3 months to tell you and charge an extra $50 on top. Avoid at all costs, this should be straight illegal.
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