Lost functionality
What happened to the ability to schedule pickup in advance for monthly subscribers?
Avoid parking w/ company
Even after paying for parking, I still received a parking notice. $75 fine. Avoid parking or using this company because there is no understanding.
Stupid Design
This apps design is so stupid. It doesn’t allow you to pay remotely. You can only pay while you are in the parking lot. For commuters, sometimes we are rush to catch the train and want to pay when we take the train. It does’t have this option. It only can show the direction even when you are only .5 miles away from the parking lot can doesn’t give you the chance to pay it when you have time. I really don’t like it and it is not flexible at all. I would rather choose some parking lot don’t use this app ! ! !
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they’re stealing your money
parked in one of their lots for an hour. Got sent a text with a click to pay link. Click the link and it doesn’t take me to my parking session, just the home landing page on their website. It’s so difficult to try and find your parking session. They have a “view my parking notice” search on their website. So i put in my license plate and it says that there is no notice associated with that plate. Meanwhile i continue to get “Failure to update payment method within 48 hours will result in a $54.50 late fee” texts. I’m forced to download the app l, so i download the app. It somehow knows that i owe $7.49 for my parking session and lets me pay. They WITHDRAWAL THE MONEY FROM MY ACCOUNT, but somehow claim that an “error occurred during payment” and require a second payment. They don’t care about you. They’re stealing. Plain and simple. Don’t park here if you can help it.
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Useless waste of time
I had to jump through a lot of hoops just to park. No value added whatsoever.
I’d lie to delete my account and my credit card info but haven’t found his to do that.
No value. Wasted my time.
I’d lie to delete my account and my credit card info but haven’t found his to do that.
No value. Wasted my time.
Scanners don’t always work
The plate scanner doesn’t always work, you should always double check to make sure if you need to end the parking manually, because they WILL refuse to refund you if you accidentally leave it running after a scanner error. They also refuse to end the session for you, so it’s up to you to locate the unlabeled menu that lets you end the parking manually.
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Rental Car Drivers Beware
Metropolis stores your card and connects it to Rental Car vehicle license tags.
Garbage
App and website didn’t show how to validate parking. No parking attendant to talk to. Charged $20 more than advertised price. Customer service is useless. Predatory company.
Scheduling pick up
Scheduling a pick up ahead option is gone with the update? What the heck???
Least intuitive parking app
Keeps giving me error messages and won’t let me add time. Hard to navigate. Don’t recommend
Doesn’t work for two cars on one account
I have two cars in one Garage and when I want to request one to be pulled out, it will only select the last car that entered the garage. No ability for me to choose which car I need.
Horrible
This App is horrible you enter the app and with one click they charge you and then you cannot even cancel the charge right at the moment or change the license plate.
More garbage apps
Great job integrating into the city, you now charge whatever you want for however long you want with no reason for your pricing.
Excellent job creating another waste of human life and resources in building this trash.
Excellent job creating another waste of human life and resources in building this trash.
Scam
They tried to double charge us when we already had a Spothero reservation for the parking garage.
John Thomas
The app glitched and doubled charged me. I reached out to their customer service and no respond. I parked for 1 hour and it charged me $150 dollars.
Horrible support / predatory charges / drain on society
Took 20 emails, 30 minutes on chat, to resolve a $100 penalty charge for their own failure to auto charge. No thought to send a note in the app that payment was due, instead just immediately sending a $100 fine on top of parking fee for their app failing to charge my card that is on autopay.
Horrible customer service, horrible experience, do not recommend this company.
Horrible customer service, horrible experience, do not recommend this company.
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Confusing to start parking session
I commute and use this app to pay for parking. Half the time it takes me to an info screen about the lot I am standing in but does not have an easy means to start a parking session. Then, it is sometimes unclear whether you have begun a session. If you check the activity screen, it shows no current sessions but when you know you’ve started one, it the activity screen still shows nothing. Take a cue from ParkMobile and improve your app.
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Please fix this app
I want to like it because of the convenience. However, when I scan the QR code to start a parking session, it will often take me to directions to the parking lot even if I’m already there. If I open the app without scanning the code, it sometimes briefly shows the “park now” button and then it changes to “Directions “. I don’t need directions if I’m already there. I just want to start a parking session.
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Not happy
The app messed up twice already causing multiple emails to customer service which is NOT real time! It took SIX back and forth emails to get it resolved the first time only to have the SAME issues again!
Wrong Rate and Time
Used this service for the first time today. I scanned the free parking code in the business attached to the garage then drove out as instructed. First, the app didn’t recognize I had left the garage so I had to manually tap that I had left when I got home. Then it later charged me for an hour of parking when I had scanned and received confirmation that I had two hours of free parking. Horrible tech. Now I have to email them for a refund despite it being their app and cameras that malfunctioned.
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