Can’t schedule car anymore
They literally took away the feature where you can schedule your car. Trash app
Horrible customer service
It’s just AI customer service. You can go back and forth for weeks and they just won’t have any idea what you’re saying. If you’re ever double charged just forget it. You’ll never get paid back.
App abuses notifications
Want to be notified that your parking is about to expire? Well enjoy your spam because if you enable notifications this app will send you promotional garbage as if anyone gives a %#@& about parking promos.
Rental/Loaner car issues
Overall the app is pretty easier to use and I don’t really have much to complain about. The only problem I’ve experienced is if I’m in a loaner car for several days/a week and happen to use the app with that car , I have to add it into the app. Once I turn the car back in, someone else could drive into one of the garages and it reads the license plate and charges my account unless I remember to remove the car from my app account. This has already happened to me once. It would be nice, when adding a vehicle, to have an expiry date/# of days expecting to use the vehicle and then it falls off my account automatically. This would prevent irrelevant charges going to the wrong person which is no longer using that loaner/rental car in case one forgets to immediately remove the vehicle from their account.
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Cedar lot
Absolutely the worst parking company. From the agents on site all the way to AI and online technicians. They change prices constantly over charge and charge when not even using, don’t click things on site you might just apply for monthly subscribe parking THAT THE LOT ATTENDANT WON’T EVEN ALLOW YOU TO PARK.., on account of the location and and web site does a horrible job of communicating EVENT PARKING when they jack prices up to 100 or more dollars… No correction or clarification on what I’m total you’re paying subscription pays for and rude attendants that are also very clueless while getting caught in paying customers money hungry company … let me tell you 6.99 on a weekday and 2.99 on a weekend is not worth the headache and drama…
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Unauthorized Charges!!
I am so disgusted with these people. We are staying at a hotel on vacation. The hotel charges a per day parking rate. Metropolis has been charging my card each time I park in the garage without me authorizing them! This vacation has nothing to do with them and I gave them zero information that would tell them they could charge me for this! They were rude on the phone and tried to act like that is standard business. It’s terrible business. Again, I did not even notify them, open the app, allow charges or anything that would allow them to access my account. They wanted me to provide documentation from the hotel proving that I’m staying there. What?!?! So I disputed the charges, argued with them until they removed my method of payment and my vehicle information and closed my account. Absolutely ridiculous!
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Cant actually Park?!
Long time user. Used to work fine. At 30th St station several lots are available. It will tell me all about them BUT no way to get to place in app where I select the lot, select my car from my list of cars and payment choice. How do I tell it where I am parking. Offers nice directions to the lots but no way to select. Really frustrating.
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Lost schedule ahead
App had been good but some recent update got rid of the schedule ahead feature. Bring it back!
Lost functionality
What happened to the ability to schedule pickup in advance for monthly subscribers?
Avoid parking w/ company
Even after paying for parking, I still received a parking notice. $75 fine. Avoid parking or using this company because there is no understanding.
Stupid Design
This apps design is so stupid. It doesn’t allow you to pay remotely. You can only pay while you are in the parking lot. For commuters, sometimes we are rush to catch the train and want to pay when we take the train. It does’t have this option. It only can show the direction even when you are only .5 miles away from the parking lot can doesn’t give you the chance to pay it when you have time. I really don’t like it and it is not flexible at all. I would rather choose some parking lot don’t use this app ! ! !
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they’re stealing your money
parked in one of their lots for an hour. Got sent a text with a click to pay link. Click the link and it doesn’t take me to my parking session, just the home landing page on their website. It’s so difficult to try and find your parking session. They have a “view my parking notice” search on their website. So i put in my license plate and it says that there is no notice associated with that plate. Meanwhile i continue to get “Failure to update payment method within 48 hours will result in a $54.50 late fee” texts. I’m forced to download the app l, so i download the app. It somehow knows that i owe $7.49 for my parking session and lets me pay. They WITHDRAWAL THE MONEY FROM MY ACCOUNT, but somehow claim that an “error occurred during payment” and require a second payment. They don’t care about you. They’re stealing. Plain and simple. Don’t park here if you can help it.
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Useless waste of time
I had to jump through a lot of hoops just to park. No value added whatsoever.
I’d lie to delete my account and my credit card info but haven’t found his to do that.
No value. Wasted my time.
I’d lie to delete my account and my credit card info but haven’t found his to do that.
No value. Wasted my time.
Scanners don’t always work
The plate scanner doesn’t always work, you should always double check to make sure if you need to end the parking manually, because they WILL refuse to refund you if you accidentally leave it running after a scanner error. They also refuse to end the session for you, so it’s up to you to locate the unlabeled menu that lets you end the parking manually.
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Rental Car Drivers Beware
Metropolis stores your card and connects it to Rental Car vehicle license tags.
Garbage
App and website didn’t show how to validate parking. No parking attendant to talk to. Charged $20 more than advertised price. Customer service is useless. Predatory company.
Scheduling pick up
Scheduling a pick up ahead option is gone with the update? What the heck???
Least intuitive parking app
Keeps giving me error messages and won’t let me add time. Hard to navigate. Don’t recommend
Doesn’t work for two cars on one account
I have two cars in one Garage and when I want to request one to be pulled out, it will only select the last car that entered the garage. No ability for me to choose which car I need.
Horrible
This App is horrible you enter the app and with one click they charge you and then you cannot even cancel the charge right at the moment or change the license plate.
