No protection of account
Please help me and I will revise my review. My account has been hacked and someone is charging me almost $30 in a parking garage in Tennessee. I only use this app in Michigan. I am at home. My car is at home. Please help me by removing the charge and protecting my account. There is no protection for your accounts. Please enable dual factor authentication and this could be avoided.
Update: spoke with customer service and charge was refunded. However the agent blamed me for not having my account updated with my car make and model. I checked and the correct information was in there. Don’t blame the customer. Leaving one star for your poor performance.
Update: spoke with customer service and charge was refunded. However the agent blamed me for not having my account updated with my car make and model. I checked and the correct information was in there. Don’t blame the customer. Leaving one star for your poor performance.
Show more
Buggy App
Parked at an establishment, had an open session on the app. Then, maybe after 2-3hrs of having parked, I get a text notification that valet is getting my car and having it ready (Impossible, I didn’t valet).
When I check the app there was no open session clock running. No recent transaction.
(fyi: they charge a hold to your card $9.99 right when registering, does get refunded)
(Your app still needs improvement)
When I check the app there was no open session clock running. No recent transaction.
(fyi: they charge a hold to your card $9.99 right when registering, does get refunded)
(Your app still needs improvement)
Show more
Another glitchy app
Adding service fees for doing nothing. They will always charge first and ask questions later.
Erroneous charge
I was wrongly charged, petitioned with evidence, and was refused a refund
Warning:
just a warning, their app sometimes will crash and not let you pay for parking, and they WILL still charge you for it. got charged a full day of parking for a spot that was supposed to be validated (for 1hr of parking) and then since the app would crash not allowing us to pay or scan to validate we got charged a full day of parking and then another 40$ fee on top of it for not paying
Show more
Fails to Load Validations
The app failed to load my parking validation 6x, costing me almost $100 in parking fees that metropolis wouldn’t refund since they already posted. Just go through the website if you park somewhere with a validation or promotion, or else you risk the app not loading it in properly.
Terrible app. Keeps crashing
I uploaded the app. New phone. Up to date iOS. Keeps crashing Park somewhere else don’t use the app
Stuck in a garage for 30 minutes
Today at the Edge Garage in Atlanta, myself and another driver became trapped in the parking garage because your system failed to register our vehicles when we entered. After 3 calls to your remote workers in some foreign land being unable to open the gates and nearly a 30 minute wait, a repairman showed up to open the gate. This never happened when there were attendants at these gates. At a bare minimum, there should be a way to pay and exit. So what has this system improved and for whom has it improved it for? It certainly didn’t improve anything for me or the other driver or all the drivers stuck behind us trying to get out of the garage. I’m tired of feeling like a lab rat forced to test techs awful products that help no one and that no one asked for.
Show more
Absolutely awful
Scanned the QR code to validate parking. They still charged me 13.99. Contacted them and they did nothing. Not okay!!
Overcharge
I hate this app/company. Keep getting overcharged and validation discount is not applied properly.
no notification of price increase
my apartment garage switched to metropolis back in june. in september, metropolis added $20.68 to my bill (listed under Tax at 9.0%) without bothering to inform me or explain where the change came from. metropolis customer support is spotty and mostly unhelpful AI. many of the support forms or links i’ve clicked on have led to typeform links that are no longer active. shady practices, unhelpful support, and a new charge out of nowhere. incredibly frustrating.
Show more
App keeps crashing
App keeps crashing, unable to pay for parking.
Used to be great
Now just a bunch of money sucking greedy people taking advantage of customers.
Garbage App
Garbage App like the company itself
Who designed this?
This app is horrible. The whole system is horrible. You guys can’t fix the simple problems that are in there the stupid spinning wheels that are inside that you use to select the day and time constantly mess up as soon as you change the time it changes the day automatically without you even touching it. I use a ballet service under your Parking Garage app, and it constantly puts the wrong day and time on there and it just changes on its own. The poor Valet guys go and get the car and bring it up for me because Metropolis took over S plus P Parking and now they manage our Valet Garage. I’ve emailed so many times and all they can tell you is sorry we know it’s frustrating but yet they can’t fix it. It’s 2026 fix the stupid app.
Show more
Worst Support Ever
I was stuck in there gated parking lot for 2 hours and I got no help from them all 4 times I called. They say the didn’t control the gate but they control the parking lot?? Then after 2 hours a person pulled in and said they use the app to get in and out. So instead of saying there is an app glitch or something they say they have no idea why. They couldn’t give me a direct number to call for whoever they was contacting and said I needed to wait til they contacted me back. And still had no answer. SMH
Show more
I can’t stress enough how much I hate this app.
Unreliable, doesn’t work, complete garbage
Unreliable validation and customer support
Validation through QR codes has failed me multiple times - simply scanning the QR code and seeing the message “just drive out” is not enough, you need to make sure to keep clicking through to see that the invoice is truly $0. Customer support has been painful to deal with, not admitting their error. I provided detailed reports about the bug including screenshots, but many months later, still the same. Customer service agent takes 5+ minutes to respond and then closes the chat as I take a minute to respond. No way to provide feedback about the customer support experience. The chat is also not a native part of the app, but embedded on the mobile website that was poorly built and frequently removes the chat window from the view until a hard refresh. The app is nice as a concept, but terribly executed with no regards for the customers, because their real clients are businesses who don’t deal with this kind of pain.
Show more
The app does not work
Visit already has a transaction
OVERCHARGE
Intentionally overcharged and threatened with being sent to court what the actual f this is a scam and they authorize a ton of money for parking tf
