Absolutely awful
Scanned the QR code to validate parking. They still charged me 13.99. Contacted them and they did nothing. Not okay!!
Overcharge
I hate this app/company. Keep getting overcharged and validation discount is not applied properly.
no notification of price increase
my apartment garage switched to metropolis back in june. in september, metropolis added $20.68 to my bill (listed under Tax at 9.0%) without bothering to inform me or explain where the change came from. metropolis customer support is spotty and mostly unhelpful AI. many of the support forms or links i’ve clicked on have led to typeform links that are no longer active. shady practices, unhelpful support, and a new charge out of nowhere. incredibly frustrating.
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App keeps crashing
App keeps crashing, unable to pay for parking.
Used to be great
Now just a bunch of money sucking greedy people taking advantage of customers.
Garbage App
Garbage App like the company itself
Who designed this?
This app is horrible. The whole system is horrible. You guys can’t fix the simple problems that are in there the stupid spinning wheels that are inside that you use to select the day and time constantly mess up as soon as you change the time it changes the day automatically without you even touching it. I use a ballet service under your Parking Garage app, and it constantly puts the wrong day and time on there and it just changes on its own. The poor Valet guys go and get the car and bring it up for me because Metropolis took over S plus P Parking and now they manage our Valet Garage. I’ve emailed so many times and all they can tell you is sorry we know it’s frustrating but yet they can’t fix it. It’s 2026 fix the stupid app.
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Worst Support Ever
I was stuck in there gated parking lot for 2 hours and I got no help from them all 4 times I called. They say the didn’t control the gate but they control the parking lot?? Then after 2 hours a person pulled in and said they use the app to get in and out. So instead of saying there is an app glitch or something they say they have no idea why. They couldn’t give me a direct number to call for whoever they was contacting and said I needed to wait til they contacted me back. And still had no answer. SMH
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I can’t stress enough how much I hate this app.
Unreliable, doesn’t work, complete garbage
Unreliable validation and customer support
Validation through QR codes has failed me multiple times - simply scanning the QR code and seeing the message “just drive out” is not enough, you need to make sure to keep clicking through to see that the invoice is truly $0. Customer support has been painful to deal with, not admitting their error. I provided detailed reports about the bug including screenshots, but many months later, still the same. Customer service agent takes 5+ minutes to respond and then closes the chat as I take a minute to respond. No way to provide feedback about the customer support experience. The chat is also not a native part of the app, but embedded on the mobile website that was poorly built and frequently removes the chat window from the view until a hard refresh. The app is nice as a concept, but terribly executed with no regards for the customers, because their real clients are businesses who don’t deal with this kind of pain.
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The app does not work
Visit already has a transaction
OVERCHARGE
Intentionally overcharged and threatened with being sent to court what the actual f this is a scam and they authorize a ton of money for parking tf
Not connected to monthly garages
Metropolis manages garages with monthly parking. However, the app doesn’t connect to the garage to request your car. When making the request there’s no way to specify a time you’d like to pick it up. It defaults to noon if the request ever does make it to the garage attendant. This app needs some serious work. I’d rather deal with the garage directly than go through Metropolis.
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Dirty app 👎🏼
We were running out of time and needed to add 30 minutes, but the app only gave one option: 9 hours! We ended up being charged $63 for 3.5 hours. Never again.
Terrible app
The AI camera misread my license plate when entering the garage. Couldn’t access the retailer’s free parking validation due to this error. Big line formed at the check out booth while we tried to get a person on the phone to convince them that we shouldn’t have to pay to exit. Why do we let Big Tech hold us hostage for every single thing we use in our lives?
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Glitchy
Unable to save my vehicle description after multiple attempts and also unable to load my Visa.
Can’t schedule car anymore
They literally took away the feature where you can schedule your car. Trash app
Horrible customer service
It’s just AI customer service. You can go back and forth for weeks and they just won’t have any idea what you’re saying. If you’re ever double charged just forget it. You’ll never get paid back.
App abuses notifications
Want to be notified that your parking is about to expire? Well enjoy your spam because if you enable notifications this app will send you promotional garbage as if anyone gives a %#@& about parking promos.
Rental/Loaner car issues
Overall the app is pretty easier to use and I don’t really have much to complain about. The only problem I’ve experienced is if I’m in a loaner car for several days/a week and happen to use the app with that car , I have to add it into the app. Once I turn the car back in, someone else could drive into one of the garages and it reads the license plate and charges my account unless I remember to remove the car from my app account. This has already happened to me once. It would be nice, when adding a vehicle, to have an expiry date/# of days expecting to use the vehicle and then it falls off my account automatically. This would prevent irrelevant charges going to the wrong person which is no longer using that loaner/rental car in case one forgets to immediately remove the vehicle from their account.
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