Parking Ease
SpotHero always makes it easy to park and if there is an issue they have always fix it! It makes adventures much more enjoyable.
Safe Parking
Owning a Honda in NY parking off the street is essential. Hence we use SpotHero. Keeps our car safe and secure.
Downtown parking
Using SpotHero takes the worry out of your downtown experience!
Paid to Park. Got Towed Anyway.
Paying for a SpotHero reservation should not result in your car being towed, the towing company denying they even have it, police having to get involved, and you being left with hundreds of dollars in expenses. Yet that is exactly what happened to me.
I paid for this reservation, followed the parking instructions, and parked where I was authorized to park. My vehicle was still towed. When I attempted to locate it, the towing company told me they did not have my car. It took getting the police involved before they finally admitted they had it and I was able to recover my vehicle.
Because of this, I had to pay towing-related charges, spend money on multiple Uber trips while trying to find my car, unexpectedly pay for a hotel, and miss four hours of work. Instead of providing a safe, reliable place to leave my vehicle, this reservation turned into an expensive and completely avoidable nightmare.
What makes this especially unacceptable is that I did everything I was supposed to do as the customer. I paid for the spot. I parked in the correct location. I followed the rules. I should not have had to spend my own money, lose wages, involve law enforcement, and fight to recover my own vehicle because of a failure between SpotHero, the property, and the towing company.
There is absolutely no reason a customer should pay for authorized parking and then have to call the police to get their car back. I would not recommend this location to anyone. I am seeking full reimbursement for every expense this incident caused, including the towing charge, Uber transportation, hotel costs, and lost wages.
A paid parking reservation is supposed to protect you from exactly this kind of situation. Instead, I paid SpotHero for the privilege of having my car towed and spending the next day trying to get it back. Completely unacceptable.
I paid for this reservation, followed the parking instructions, and parked where I was authorized to park. My vehicle was still towed. When I attempted to locate it, the towing company told me they did not have my car. It took getting the police involved before they finally admitted they had it and I was able to recover my vehicle.
Because of this, I had to pay towing-related charges, spend money on multiple Uber trips while trying to find my car, unexpectedly pay for a hotel, and miss four hours of work. Instead of providing a safe, reliable place to leave my vehicle, this reservation turned into an expensive and completely avoidable nightmare.
What makes this especially unacceptable is that I did everything I was supposed to do as the customer. I paid for the spot. I parked in the correct location. I followed the rules. I should not have had to spend my own money, lose wages, involve law enforcement, and fight to recover my own vehicle because of a failure between SpotHero, the property, and the towing company.
There is absolutely no reason a customer should pay for authorized parking and then have to call the police to get their car back. I would not recommend this location to anyone. I am seeking full reimbursement for every expense this incident caused, including the towing charge, Uber transportation, hotel costs, and lost wages.
A paid parking reservation is supposed to protect you from exactly this kind of situation. Instead, I paid SpotHero for the privilege of having my car towed and spending the next day trying to get it back. Completely unacceptable.
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This app has single-handedly taken all the stress out of driving into the city for events for work and personal
