Avoid at all cost
If your arriving early and think it will work to click the arrive early button think again. Not only did I have to pay the parking garage fee to get OUT but spot hero told me because I arrived early and even though I pressed arrived early and was given a QR code to scan that it was my fault and only given a credit. Why in the world would I try again when they can’t even refund me? Just pay the parking fee in the garage don’t go through this app. Save yourself double the price!!
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Save on hotel and big city parking.
Provides multiple options for parking close to your destination along with rates.
Scam
You have to prepay to reserve your spot, but if there are any issues getting into the garage they will not refund you. I have tried to use this app twice, both times ended up having to go to another parking garage and paying for parking again. The most frustrating part is sitting at the machine in your car, scanning the QR code, and then sitting there waiting for it to let you in while traffic piles up behind you. Trying to get help on the machine itself only for them to put you into a call center queue so you call the security number for the building who also doesn't help. Do yourself a favor and just drive to a garage and take the ticket instead. This is what I'll be doing moving forward.
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Poor identification of the garage!
Although it is a spot hero address the garage’s name wasn’t SpotHero and the address wasn’t posted anywhere by the garage entrance!!
Don’t leave home without it
Must have for San Francisco
User beware.
Similar to other reviews, they have no systems in place should anything go wrong. Poor customer service did not offer support or take accountability for unclear instructions and inconsistent photos. No support, credit, or refund is available, they would rather collect a one time transaction fee and lose a customer than actually provide service. A poor business model.
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Really disappointed…usually love this app
I’ve loved SpotHero. Have used it several times to find good parking at affordable rates in Toronto. Unfortunately I recently had a very negative experience. We paid for parking like we usually do in downtown Toronto this past July. When we got back to our car we had a $98 parking ticket on our window…as did several other cars. I reached out to SpotHero right away. They said they would escalate the matter. I never did hear back from them so I reached out again. In the meantime, we received a collection letter for the $98. I had to reach out several times to SpotHero until someone finally responded. They ended up refunding us our $16 parking fee but we still have a $98 ticket to pay! This is unacceptable. We paid for parking, we parked in the right area (I took photos to show this). And we are still pity if pocket? And now none of my emails are being responded to. Really disappointed in this.
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Great Savings
We almost ran out of time but made it. The system would not let us add an extra hour but all went well.
Cubs Parking
Great Location, easy 10 minute walk to the Park
Efficiency in parking
I love this app because it’s so hard to find Parking in the City and this app allows you to book ahead, find parking spots and easy directions to follow
Love this app
I like to know where I’m going and when I’ve already prepaid for parking it saves the headache of looking for a spot. If you don’t mind paying a premium you can usually find a small, little known lot right by the venue.
Great
Best prices in town , using it Chicago.
I love this app I’ve been using over 10 year
My favorite app it is so cheap for parking in the city
Vehicle search is terrible
Trying to find your car make and model is horrible. It won’t find my Mercedes model. It’s a 2 year old car. No way to enter it manually. For such a prominent parking app service this is a terrible shortfall
Best App
Great App
Great app
Great parking locations
Freedom to Explore without parking challenges
Greetings,
Loving the freedom this app creates/provides. I’m an Advisor in Philly and maneuvering highly populated areas on time … and parking- are a breeze thanks to this app.
Loving the freedom this app creates/provides. I’m an Advisor in Philly and maneuvering highly populated areas on time … and parking- are a breeze thanks to this app.
Great service
SpotHero is a great way to find parking spaces in Boston, reserved at low prices, that you wouldn't normally know about. They are very nice people and available when you need them.
App has poor tracking.
The app is completely turned around in New York City. It showed me that the garage was in One Direction when it was really in another direction did not spot my location easily and overall incredibly confusing. I will never use this app again.
Best app
This app has helped me park in Boston during SO many challenging times. Highly recommend!
