Double charged
Reserved parking for three days. No way to use the pass on exit and no attendant (around 3 pm on a Thursday), do I was double charged. Tried to request a refund last month through their website, but no response.
CHARGED FOR CLOSED LOT
Got charged $28 for reserving a parking spot, at a lot that turned out refused to accept any cars. Have been calling and emailing for several days, and can’t get through to anyone to resolve this. Very frustrating!!
It’s a trap!
If you see “Event” parking specials, don’t make the mistake I did. They front load the time and leave a short amount of time on the back end for more $. Use another app like spot hero.
Too often, reservations not honored
I don’t ask a lot of a parking spot app. I pay them money, go to the garage, and park my car. But BestParking has been repeatedly failing even those low expectations, and getting worse. Twice in the past year, I’ve arrived at the garage to be told that they were full, and my reservation wouldn’t be honored. Once, the garage itself was shuttered, out of business. There is a customer service number: in the most recent incident, it took two calls and more than 20 minutes to talk to someone. He told me that it wasn’t their fault, he couldn’t book me another garage, and that I would have to fill out an online form to get a refund. When I protested that this was ridiculous, he reiterated that it was up to the garage to hold a spot for reservations, and BestParking had no control over whether they actually did it, but he would give me a refund “as a special one time consideration.” Good customer service would be to apologize, and immediately book another spot, but that wasn’t an option (as I was told, all bookings must be done on the app or website).
This is the Seinfeld rental car counter scene as an app: reserving a spot doesn’t mean it’ll be there, and if it’s not, maybe you’ll get a refund, if they’re feeling generous, but they certainly won’t apologize or book an alternate spot for you. Would you accept this from Expedia, or Hotels.com, or any other third party booking site? If not, why accept it from a parking site?
This is the Seinfeld rental car counter scene as an app: reserving a spot doesn’t mean it’ll be there, and if it’s not, maybe you’ll get a refund, if they’re feeling generous, but they certainly won’t apologize or book an alternate spot for you. Would you accept this from Expedia, or Hotels.com, or any other third party booking site? If not, why accept it from a parking site?
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Very outdated pricing
This app used to be good, but I pulled into a garage tonight that this app said would be $10, and by the time I saw it would it cost me $45 it was too late to turn around. Pretty infuriating 😡😡
The worst
I used this app during my trip to LA and was charged twice for the same parking reservation. Despite requesting a refund, the issue was never solved. Reaching a customer service representatives seems impossible, and my inquiries submitted through the app have gone completely unanswered. VERY disappointing customer support and overall experience
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Response from developer
We’re so sorry to hear this! We would love the chance to look into the issue and see what we can do to help resolve it. Please give us a call 888-472-7594 so that we can take care of you ASAP with this.
Reservations are not working!
This is now the third time that I have reserved parking where the place said they have no room then I went to park - you need to start banning places from your service because I might stop using you as your service can’t be trusted
Charges more than garage
After reviewing my account, I realized that the app has been over charging what the garage charges. Sometimes by as much as $15.
Poor Customer Service
I have used the app to book parking successfully many times. For one of my bookings, their system didn’t work, leaving me to find and pay for parking a second time. When I reported the incident, it took several months before they responded. Then they sent a series of questions in separate messages that I responded to before finally canceling my claim, saying I had been unresponsive. When I contacted them again, they sent a message asking for a video recording of the incident…from several months ago. How exactly am I supposed to record a video while using my phone to show a QR code? They clearly are uninterested in helping to resolve my issue.
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The worst
Absolute joke of an app since it was a quoted by Parkwhiz
I have used for years. In the early days, the rare customer service issue was handled quickly and efficiently.
Now support is routed through a janky google form that an “ai agent will review in 7-10” days.
Today was the last time I’ll use this app.
UPDATE: My review received a response and told me to call a number to resolve the issue. I called the number. Was put in a queue of 9 people. Waited 45 minutes. The agent told me that all refund requests had to be submitted online. Absolute waste of time.
I have used for years. In the early days, the rare customer service issue was handled quickly and efficiently.
Now support is routed through a janky google form that an “ai agent will review in 7-10” days.
Today was the last time I’ll use this app.
UPDATE: My review received a response and told me to call a number to resolve the issue. I called the number. Was put in a queue of 9 people. Waited 45 minutes. The agent told me that all refund requests had to be submitted online. Absolute waste of time.
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Great App — Sells your information to Scammers
Good app, got me a good parking spot. But I started receiving texts from the area I parked in about a parking violation.
Tested this theory with someone else (new phone, new everything). And they have the same issue. So I suspect this app is leaking information or the parking lot we went to.
Tested this theory with someone else (new phone, new everything). And they have the same issue. So I suspect this app is leaking information or the parking lot we went to.
The worst
Absolute joke of an app since it was a quoted by Parkwhiz
I have used for years. In the early days, the rare customer service issue was handled quickly and efficiently.
Now support is routed through a janky google form that an “ai agent will review in 7-10” days.
Today was the last time I’ll use this app.
I have used for years. In the early days, the rare customer service issue was handled quickly and efficiently.
Now support is routed through a janky google form that an “ai agent will review in 7-10” days.
Today was the last time I’ll use this app.
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Beware: your confirmed and paid BestParking reservation may not be honoured
It has happened to us in the middle on Manhattan when our Best Parking reservation was refused. This doesn’t seem to be an isolated incident.
Great customer service
I used this app for years- found it really useful for finding, predominantly, parking garages or free parking in NYC. Had pre-booked and paid for a $75 garage in December that rejected our car for reasons not communicated. Customer service worked for 3 months on a refund. Couldn’t believe they came through!
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Unable to add to Apple Wallet
I’ve used this app for years, and generally it’s been fine. However, I used it on January 29, 2026 to buy parking and I can’t add the pass to my Apple Wallet. I’ve emailed them twice but have not received a response.
Good App! Until Anything Goes Wrong
I used this app for years- found it really useful for finding, predominantly, parking garages or free parking in NYC. Had pre-booked and paid for a $75 garage in December that rejected our car for reasons not communicated. Contacted their customer service 7x and they stopped responding after seeking resolution and no refund was provided - but they just stopped responding after the 2nd Follow Up. No reason given. No credit. No resolution or ownership. Perhaps it’s the ParkWhiz ownership but this was as bad a customer service as I’ve had.
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Reservations not guaranteed
For the second time in a month, garage refused entry because their lot was full. Had to pay full price elsewhere. Getting a refund is not easy.
Could not park at garage I paid for, requested refund with no response
My wife had an appointment in New York early in the morning, we drove more than 3 hours from rhode island to find the parking garage where we booked parking is full and we were unable to park in the garage, a police officer would not allow us to enter. We had to again pay for parking in another location after arriving and not even knowing where to go.
When I tried to request a refund a couple days later when I had time I never received a refund or any kind of response from this company
When I tried to request a refund a couple days later when I had time I never received a refund or any kind of response from this company
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Paid for parking in advance
The app is useful for finding approximate parking rates, but today I got an $80 ticket for parking in a spot I had paid for through the app and nobody onsite had even heard of the company. Not sure where my $12.50 went but apparently it wasn’t to the lot I parked my car in.
Garbage app now
Use to be decent but when you put in address it doesn’t work. It keeps getting a different address. Searching for Vancouver and lead me to north Vancouver.
