Bugs out, verification code loops me back to start, couldn’t access help, couldn’t park legally
Joe
Data Breaches and Bad Customer Support
Started a new session that never started but a credit card charge started went through. Spent an hour sitting in customer support chat waiting for a rep that never came. This app has had multiple data breaches that my identity protection has flagged to me. Pay for parking directly. Do not use this app
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Your login process sucks
I should be able to copy and paste the authentication code. I manually entered the code and it said it was incorrect. IT WAS CORRECT and your system said try again later. Your developers suck.
Terrible app
I’ve had multiple times now where I went to pay and it says it does but it never goes through
Will take your money regardless if the parking fee isn’t required
I don’t go downtown often. And just happen to go after 6 PM one night. To find out that the parking area did not require paying to park after 6 PM. I did not go to the meter to check and read the small print instructions. Instead, I just saw the zone I was in inside the app and when about paying for parking. Because I would rather pay for parking than a tow fee. Come to find out, it’s scheduled a parking session for the following day. I did not authorize this. The app should have triggered a warning that this was a future session. But it did not.
When inquiring about the session, I was told I needed to reach out to the parking operator. The app Chatbot provided me with a disconnected number to the parking operator. I finally found the correct number using a simple Google search. The operator stated that they do not handle refunds when people use the ParkMobile app. And that I had to reach out to the ParkMobile app. I did that, and was given the runaround yet again. This feels like theft at this point. Granted, paying for parking is not going to break the bank.. At this point, it’s the principle. I was never notified in the app that the parking was not required and that it was scheduling a future session. And it took my money anyways. Both parties - the PARKMOBILE app and parking operator evidently do not handle these situations. So you’re SOL.
When inquiring about the session, I was told I needed to reach out to the parking operator. The app Chatbot provided me with a disconnected number to the parking operator. I finally found the correct number using a simple Google search. The operator stated that they do not handle refunds when people use the ParkMobile app. And that I had to reach out to the ParkMobile app. I did that, and was given the runaround yet again. This feels like theft at this point. Granted, paying for parking is not going to break the bank.. At this point, it’s the principle. I was never notified in the app that the parking was not required and that it was scheduling a future session. And it took my money anyways. Both parties - the PARKMOBILE app and parking operator evidently do not handle these situations. So you’re SOL.
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