Bad app, bad security, bad company
Very poor security on the app. My phone was locked in my pocket during a parking session. When I took my phone out a little later, I noticed there was a recent parking extension approved for +4 hours! I had plenty of time left on my meter and absolutely did not need an extension. When I contacted their support, they claimed they can’t do anything about it since they’re just a “pass through”for my city’s parking authority. I asked for at least a credit on my account to use for a future parking session, but their customer service just kept repeating how they can’t do anything and I should contact my city. They refused to take responsibility for the fact that their app is at fault. Getting in touch with any city’s parking authority is a huge pain. So they’re banking on customers just letting this go so they can keep the fees they’ve collected. What a scam.
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Doesn't Work
Used this multiple times. Reliability is minimal and just got a ticket when I used it and now the records are not there. I would recommend just pay at the meter.
Needs improvements
App does not let me cancel a parking timer, and does not let you start a second timer in the same parking zone. What do I do when I accidentally set the parking meter for the wrong car, can’t cancel it, and then get a ticket?
Notifications Don’t Work
I have gotten so many parking tickets because the push notifications that my parking has expired disappear before I see them. There are no options to extend parking time, so I may be on my phone 5 minutes before my parking expires with no option to extend, but then get busy and not be on my phone for hours after and thus get a parking ticket. My work forces me to park on the street so I do not have another option. They do not work with AT&T so I can’t get text notifications. App support does not help.
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Works fine but can't search for an address.
It works and functions well, but I can not search an address. It asks for the "zone number" and I don't know the zone number bro, I haven't arrived yet. I just want to look and see if there are available parking spots around so I could plan my trip. You know, common sense?
