Can’t change payment methods
This app used to be great. I’m not sure what happened, but I can’t remove an expired credit card, it won’t let me update the credit card with the new expiration date and it won’t let me add a new credit card. It only wants me to add something to a Wallet, which amounts to giving them a lot more of my money while I work off the balance. Please fix this!
Show more
Bad app, bad security, bad company
Very poor security on the app. My phone was locked in my pocket during a parking session. When I took my phone out a little later, I noticed there was a recent parking extension approved for +4 hours! I had plenty of time left on my meter and absolutely did not need an extension. When I contacted their support, they claimed they can’t do anything about it since they’re just a “pass through”for my city’s parking authority. I asked for at least a credit on my account to use for a future parking session, but their customer service just kept repeating how they can’t do anything and I should contact my city. They refused to take responsibility for the fact that their app is at fault. Getting in touch with any city’s parking authority is a huge pain. So they’re banking on customers just letting this go so they can keep the fees they’ve collected. What a scam.
Show more
Doesn't Work
Used this multiple times. Reliability is minimal and just got a ticket when I used it and now the records are not there. I would recommend just pay at the meter.
Needs improvements
App does not let me cancel a parking timer, and does not let you start a second timer in the same parking zone. What do I do when I accidentally set the parking meter for the wrong car, can’t cancel it, and then get a ticket?
Notifications Don’t Work
I have gotten so many parking tickets because the push notifications that my parking has expired disappear before I see them. There are no options to extend parking time, so I may be on my phone 5 minutes before my parking expires with no option to extend, but then get busy and not be on my phone for hours after and thus get a parking ticket. My work forces me to park on the street so I do not have another option. They do not work with AT&T so I can’t get text notifications. App support does not help.
Show more
