Can't log in anymore
Hasn't worked for about a year for me. I used to like it, but now it never sends an email or text verification when I'm logging in, so I can't make it past that step.
Old iOS
Make it backward compatible, not everybody can afford a new phone every year. Some of us use older phones and so your app needs to be backward-compatible in order to serve the public better.
Update is broken
I’m told I have to update the app to use it but it won’t unless I have “iOS 17 or later” but my phone says I’m up to date with 16-something and won’t give me 17. Poor development timing!!
Can’t change payment methods
This app used to be great. I’m not sure what happened, but I can’t remove an expired credit card, it won’t let me update the credit card with the new expiration date and it won’t let me add a new credit card. It only wants me to add something to a Wallet, which amounts to giving them a lot more of my money while I work off the balance. Please fix this!
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Bad app, bad security, bad company
Very poor security on the app. My phone was locked in my pocket during a parking session. When I took my phone out a little later, I noticed there was a recent parking extension approved for +4 hours! I had plenty of time left on my meter and absolutely did not need an extension. When I contacted their support, they claimed they can’t do anything about it since they’re just a “pass through”for my city’s parking authority. I asked for at least a credit on my account to use for a future parking session, but their customer service just kept repeating how they can’t do anything and I should contact my city. They refused to take responsibility for the fact that their app is at fault. Getting in touch with any city’s parking authority is a huge pain. So they’re banking on customers just letting this go so they can keep the fees they’ve collected. What a scam.
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