Doesn’t work
I can’t request my car, setup payment, or really do anything. Also the number in the app does not work. 0/10 experience.
Poorly supported
ICON recently updated the app and presto didn’t transfer my recurring payments which were working up to June 26.
So I get a notice of delinquent payment… took me an hour to reregister and reset up recurring payments.
Had happened to a neighbor also.
So I get a notice of delinquent payment… took me an hour to reregister and reset up recurring payments.
Had happened to a neighbor also.
Please fix - your app is terrible
I park in an Icon garage weekly. I was using another app flawlessly until my Icon garage had problems and they couldn’t accommodate me. They told me that because I hadn’t used their app they wouldn’t accommodate me at another Icon garage. This had happened a few times so I tried the Icon app. It never works correctly. I try to save my work address but it disappears almost every time I sign out of the app. More than half the time I get to the final page of making a reservation and when I click the final button it tells me there is some kind of error or the system is down. This is pathetic. Please fix your app.
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Double Billing
I pulled into the Icon at 50/70 W. 93rd. The attendant took a photo of my license plate, but asked for nothing else (he didn’t even look at my phone reservation which I showed him). I assumed the system had changed. When I returned to pick up the car, I was told that unless I paid an amount almost double the prepaid amount I had already paid, I would not get my car. I had to pay them, but I quickly notified my credit card company of the double bill, and they reversed the charge. I am still waiting for a final disposition. These guys need to do better.
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Decent but quirky
The app functions fine for making reservations. The quirky bit is that the barcode displayed when you view a reservation to show it at the garage is a bit too big. It hits the edge of my iPhone’s screen which prevents it from being scanned. The ticket # usually works to find my reservation. But the barcode should be scannable.
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App is broken since update
Customer for years, this app hasn’t worked since you last updated it. It’s insane that it hasn’t been touched since. I can’t access account info, put in a pickup request, nothing gets past the loading screen. Terrible experience
Terrible app
Doesn’t keep a good history of your parking, doesn’t really knowing your monthly garage, and as of sep 2025, doesn’t have the ability to send a message to retrieve your car- they have gone back to using text messages outside the app. Why, exactly do I have such a terrible app for a $600+\month parking space?
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Please fix - your app is terrible
I park in an Icon garage weekly. I was using another app flawlessly until my Icon garage had problems and they couldn’t accommodate me. They told me that because I hadn’t used their app they wouldn’t accommodate me at another Icon garage. This had happened a few times so I tried the Icon app. It never works correctly. I try to save my work address but it disappears almost every time I sign out of the app. More than half the time I get to the final page of making a reservation and when I click the final button it tells me there is some kind of error or the system is down. This is pathetic. Please fix your app.
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Scam
I paid through the app but mysteriously as soon as I get to the location, the app has no record of the reservation.
If only I could rate 0 stars
Terrible
Get ready to overcharged
I used app many times in past . It used to convenient. However lately depending on location you park rules always change. All of a sudden you can get overcharged. Don’t assume just because you prepaid your parking spot that’s the amount you are going to be paying .
Don’t use
Don’t use icon they say you can make a reservations but don’t tell you they are a limited number then the app gives you an error. It doesn’t tell you the limit has been reached.
Terrible for Monthly customers
The vehicle request does not work in app. You have to use the website which is difficult to use on your phone. Really frustrating.
Request Car
Request your car on the app does not work. After I have reloaded the app several times and put in the proper information with the parking attendant with the correct account number still the request your car app does not work.
Downgrade.
This app gets worse with each downgrade. I actually prefer the days I would just text the garage and they retrieve the car. Now it is step after step and in the end, I get either a server error or the garage never gets the message. Garbage.
Terrible update
The recent update rewrorkes the UI, which is much terrible. Promo codes don’t showup. Accessing favorite parking lot isn’t user friendly.
DOES NOT WORK
can not delete car requests so that there are so many old undeleted requests cant see current ones… current ones dont always appear and have often showed up in garage only to find out they never received request
Please fix
Please fix
Terrible app got worse
Need to request my car. Have gotten used to the 7 click throughs needed to do this (why??), but the submit button now is hidden under the menu bar.
Fake prices on app
In the app you input you car make and model. You pick a parking and it presents you “your prices” that you pay. When you show up thinking you have prepaid the garage then determines if the car is oversized or not and then they charge an additional $15 plus a “convenience fee” of $1.99. When questioned they said the system does not use the info you put in the app for make and model when presenting prices. So it’s a bait and switch app. Don’t bother using.
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Terrible
I have a monthly garage spot. We used to have to text to make sure our cars are ready, but now we need to use this app. I sent in a request last night, but when I got to the garage, they didn’t have it. For some reason, it got closed a couple hours ago. Now I’m standing here with my dog, holding a car seat, and my wife is standing around with our baby waiting. when the app works, I can usually expect multiple notifications with the same info, for no obvious reason. I have another request for my car from weeks ago that still shows up in the list, and I can’t cancel it. In summary, I make mobile apps for a living, and this is about as bad as it gets.
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