Horrible App / Poor Customer Service
My food was 45 minutes late (Again!) The app displays an expected delivery time. When asking customer service to at least refund part of the very expensive delivery fee, they continued to make excuses. I’ll just use local food delivery options like Meituan from now on. JSS has given a 50/50 bad experience over the time I’ve used it. What the service actually does is 1) you put in the order 2) JSS calls the restaurant to place your order 3) JSS contacts a random delivery person through ShanSong （闪送） 4) that person picks up your order and it may or may not get to you. The actual cost of ShanSong for JSS is between 15-30 rmb but your cost is 50-150 rmb. Don’t be fooled by this horrible app. Go with Meituan or Eleme. Reasonable prices and direct to business.
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Good service, bad app
As the title says, I enjoy the service! Living outside of Beijing city center, it’s nice to have a variety of food to treat my family to without traveling downtown.
The issues are I have are the constant lags and glitches this app suffers. They also recently stopped supporting the WeChat mini-app so regular users are about to encounter every bug and glitch this app has to offer ranging from a bugged check out cart to constantly reloading the main page upon opening the app.
Customer service is the only thing saving the app at this point. JSS needs a team of new programmers in to sort this out or folks that can figure Meituan or another long-range delivery service are going to use those instead.
The issues are I have are the constant lags and glitches this app suffers. They also recently stopped supporting the WeChat mini-app so regular users are about to encounter every bug and glitch this app has to offer ranging from a bugged check out cart to constantly reloading the main page upon opening the app.
Customer service is the only thing saving the app at this point. JSS needs a team of new programmers in to sort this out or folks that can figure Meituan or another long-range delivery service are going to use those instead.
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A mess since the last update
I don't know who decided the app needed an update, but as a software developer, this is one of the worst update I ever seen in my life: Display is broken on my iPhone 15 pro every single time, filters are very clunky, sometimes leading to an infinite loop presenting you the same 20 restaurants over and over while you scroll down. Recently I cannot even order! Touching the "Checkout" button leads to an error message that I cannot even read because it is displayed for less than 1ms.
How shoting yourself in the foot feels when your previous app was perfectly fine ?
That's a shame because I was a long time customer but I feel I will have to switch to other apps...
How shoting yourself in the foot feels when your previous app was perfectly fine ?
That's a shame because I was a long time customer but I feel I will have to switch to other apps...
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Pretty decent overall
I’ve been using the app for several years, and most of the time things go well when I order. But the app has a variety of problems. The merchants don’t do a good job of updating the app when they’ve run out of things, especially the grocery store, and when they’ve run down run out, it seems the items disappear forever. And after the last update, the app really isn’t working as well as it should, even after I deleted and reinstalled. I really appreciate having service in English, but I do hope JSS improves its app.
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Love this APP
As an expat here for 10 years, this is still the best and easiest app to place orders in china.
